Sorry for the slow reply here. I just added a response to Chad's other question on this topic, but wanted provide some details here as well. Jenny has provided some great clarification and answers thus far.
First and foremost, MyVR will only send data to HomeAway if you use MyVR channel management and have setup a fully integrated listing using our HomeAway application. We do not send any data to HomeAway unless there is an active, fully integrated listing. I want to be clear about that up front so people with iCal only integrations or no integration at all don't mistakenly think we send data to HomeAway.
If, and only if, you have a fully integrated HomeAway listing through MyVR, we do report "offline" reservations to HomeAway. HomeAway started requiring this of integrated partners back in 2016 and we started reporting them in April 2016. HomeAway has indicated failure to report offline reservations can have an impact on your search ranking and overall listing performance.
What "Offline" Reservations are Reported to HomeAway?
We only report a subset of reservations back to HomeAway. Namely, we will only report "offline" reservations that meet all of the following requirements:
- The property on the reservation has an active, fully integrated listing in MyVR
- The source of the reservation is set to HomeAway, VRBO, or VacationRentals.com
- The reservation did not come from another channel
- The reservation is in a "Reserved" state and has active financial terms
If any of the above conditions are not meet, we do not report the reservation to HomeAway. If you have an offline reservation you would like us to report to HomeAway, make sure to manually set the source to a HomeAway, VRBO, or VacationRentals.com, mark the reservation as "Reserved", and setup financial terms. Once all of those steps are taken, we'll start including the reservation in our "offline" reservation report to HomeAway. (Note: if a reservation came from another channel, we will not report it as an "offline" reservation to HomeAway under any circumstance, even if you mistakenly set the source to HomeAway)
Jenny outlined some great examples that highlights how this works. Generally speaking, you should be cautious about manually setting the source of a reservation to HomeAway/VRBO/VacationRentals.com in light of HomeAway's new changes. We'll be making some updates to the product soon that better highlight which reservations will be reported back to HomeAway. For now, pay close attention to the source field and only set it to HomeAway/VRBO/VacationRentals.com if you want it reported back to HomeAway.
What Data is Included for Each Reservation?
When we report "offline" reservations meeting the above criteria to HomeAway, we include the....
- HomeAway listing the reservation applies to
- Dates of the stay
- Number of guests
- Renter's name
- Renter's email address
- Renter's phone number (if available)
- Current financial terms
If a reservation does not meet the "offline" reservation criteria, we do not send it to HomeAway.
We do send full availability data for all fully integrated listings, but this amounts to a simple available / unavailable flag per night. If a night is unavailable, it's marked unavailable with no other identifying information included. We do not send any information about the renter, nor do we even indicate if it's a reservation. HomeAway only knows the night is unavailable, they are provided nothing else.
I hope that clears things up. Please let me know if you have any other questions.