Hey @Mary-Beth-Ericson - We do our best to ensure proper delivery of messages sent to renters, including following industry best practices. That said, there are still instances beyond our control in which messages get flagged as spam when they shouldn't. This is rare, but can happen occasionally.
If you have a specific message for which you know this happened, I would encourage you to report the issue to MyVR support and we can investigate further. Use the "Report a Problem" link in our in-app support dropdown.
In addition to the above, we also provide details about delivery status of every message you send from within the application. When you're viewing an inquiry in your inbox, you can hover over the sent time of any message in the conversion thread to see the delivery status.
In the delivery status popover, you can see if the message was successfully delivered and at what time. Additionally, you can see if the message was opened and at what time. This gives you a little bit more insight into the status of messages you send and can hopefully help diagnose any issues.