HomeAway recently introduced the Premier Partner program. See details at the link below. Is there a way to accept their pledge and get added to the program thru my MyVR listing with HomeAway?
Posts made by Matthew Giles
RE: Owner Response to a Review
@CJ-Avilla left me the following response recently about responding to HomeAway reviews. My guess it would be the same for TripAdvisor responses as well. Hope this helps!
The current process to respond to a guest review using the HomeAway for Owners offering is to open a support ticket from your MyVR account with the following information:
Name of the HomeAway listing Title of the guest review you're responding to Content of the review you'd like to post
Feel free to include multiple responses in one ticket. Some folks like to wait for a few reviews, then respond to a group of reviews all at once.
Responding to HomeAway/VRBO Reviews
How can I respond to a channel guest review? I have the MyVR HomeAway for Owners app installed and would like to respond to a guest's review of my property. Since I do not have a personal HomeAway account, I am unaware of how to do this.
Thanks -- Matthew
@Chad-Service I have had one of my properties listed with them for over a year now. The results have been disappointing. I've had only 2 inquiries and no bookings during that time. They are now moving towards a subscription model. Unfortunately I cannot justify subscribing based on the current results.
I've polled other owners I know who have also listed with them and most have had similar results. Those who have had better results flow all their marketing efforts to their HomeEscape listing. I'm not willing to do that. I'd prefer to drive people directly to my web site.
Vote for Features Update
@MyVR-Employee Can you provide us an update on how our voting on the "vote for features" list is influencing your product roadmap? It has been out for 6 months now and curious if it has been helpful to your team. I've seen some new product features released but they do not seem to be items on the feature list we are voting on. Any chance you guys can give us a glimpse into the highest vote getting features from the list that have entered your development pipeline?
RE: Using Dynamic Components on Other Pages
@Tristan-Brotherton I am finding that many of my visitors are not finding their way to the booking or quote form on the property specific pages when viewing on a mobile device (which is the heaviest usage of my site). So they are simply filling out the contact form on the front page asking for quotes, many times for dates that are already booked. The volume of these as well as Google Analytics tells me that I need to pull this feature up to a more prominent spot to meet their needs.
Using Dynamic Components on Other Pages
How can I use dynamic components in the layout editor on pages where they do not appear as available? For example, I would like to put the dynamic component "book form" on my front page. It shows as available to use on the property page but not the home page. Is this possible?
RE: [RESOLVED] Temporary Infrastructure Issues
You are right. Notifying customers of major outages is important, and we didn't do enough to let you know that MyVR was down. When I suggested @Jenny-Oest submit a feature request for downtime email notifications, I didn't have anything I could promise we would do differently in the case of a future major outage. We were still discussing how we handled the situation and what we could have done better. After speaking with Jon, I can at the very least say that we are looking into how we'd implement email notifications if an outage like this one occurs again. As Mike mentioned, we will let you know more when we have a new communication plan in place. I promise that MyVR will do a better job of notifying customers in the case of another mass outage.
Exellent! Thanks for the response @Danny-Eiden . Please keep us posted.
RE: [RESOLVED] Temporary Infrastructure Issues
We've taken steps to prevent extended downtime due to Amazon Web Services failure, so this shouldn't happen again any time soon. If you'd like to receive email alerts for site downtime, please send us a feature request.
This is a very poor response to service quality. As customers, we should not have to request a feature to be notified for major outages of our business services thru you. I would venture to guess that most of your customers do not participate on this community forum and the only other place there was notification of this outage was on your twitter account which is had not had a post to it in 8 months.
I would have expected a response more in line with @Mike-Stachowiak's post earlier in the thread and would like to see MyVR provide us with an update on how you are putting a better communication plan in place for future outages such as this.