@Jenny-Oest If I could select a best answer, I would do that for yours : )
Posts made by Markus Nordvik
RE: How do I handle a guest that used the wrong credit card for a reservation payment?
How do I handle a guest that used the wrong credit card for a reservation payment?
I was recently asked what do in this situation. When a payment is collected by credit card, our system views that as a completed payment. If you refund a particular payment, we do not mark it as unpaid - the payment had happened and remains recorded.
I would recommend the following steps:
(1) Copy the reservation (do not copy over the credit cards or you could accidentally charge the original). Mark this new reservation with a status of 'reserved'. You don't need to add the terms yet.
(2) Cancel the original reservation. It is your choice if you want to immediately refund the guest, or if you prefer to wait to refund the original payment until after the new payment is made.
(3) Set up terms on the new reservation and send them to the guest. With the original reservation canceled in step #2, there should be no issue for them to book those same dates.
RE: How do I set up MyVR to connect with a brand new HomeAway listing I had already purchased?
When starting out, the first thing you'll want to do is add a property(s) - this is the information we will use when creating your listings on HomeAway, Airbnb, etc., setting up a website, and generating quotes & bookings. I noticed you had added a property (the hard part), but the property hadn't been activated (the easier part).
When creating a new property, it starts out as inactive (it doesn't count against your subscription, it won't show up on a website, and it can't be connected to a channel/listing). It's basically a state for you to be able to work on getting a property set up before exposing it to guests.
To activate a property, head to Properties > My Properties, and select Activate from dropdown next to the property you want:
Then when you head back over to Channels > Full Integration > HomeAway, you'll see the property in the "Unintegrated" list, at which point you can choose to push that property out to HomeAway.
You'll be presented with two options - Transfer Existing Listing, Setup New Listing. If you already purchased a subscription from HomeAway (or you already have a pay-per-booking/commission listing with them), you would select the Transfer Existing Listing option.
(p.s. I slightly modified the title of your post so that your question can be found by other.)
When do Inquiry Responders get sent and how do I track they went out?
@John-Phillips217 asked a good question about Inquiry Responders:
I've had auto responses installed but not clear on when/how to track they have gone out.
The short answer is that Inquiry Responders fire immediately upon receiving a new inquiry, and the best way to know they sent is to check the conversation thread for that inquiry - you'll see the templated message sent when the responder fired. You can check out the high-level overview here.
By default, we do not include new reservation requests as a trigger for an inquiry responder. (An example of a reservation request would be someone going through the Book Now/Online Booking flow on your website: a quote is automatically generated, the guest agrees to the terms and contract, the guest enters payment details, and then confirms - you then need to accept or decline the request.) Since someone in that scenario is ready to book (and has committed), it is unlikely the same sort of inquiry responder template makes sense to show them (e.g. "Thanks for inquiring - did you know you can head to my website to book online right now?"). However, you can choose to apply an Inquiry Responder to booking requests in the settings for that responder.
RE: When do Transactional Emails get sent and how do I change them?
To start, for a high-level overview, we have an article and video that covers how message automation works in your MyVR account.
At a high-level, Transactional Emails are intended to keep your guest automatically notified of the status of her reservation and associated payments so that you don't have to. So we start you out with a predefined set of notifications that we believe give you coverage, but allow you to change:
- Whether the message gets sent at all (enabled vs disabled)
- Whether the message gets sent automatically or just queued for you to manually send later (auto send)
- The subject line, content, and recipients of each Transactional Email (using our standard message templates)
As to when the emails are triggered and sent, generally, immediately upon the defined 'trigger' taking place. For example, if a guest makes a payment, we immediately fire the Reservation Payment email. The main exceptions are the two Reservation Payment Due emails (one for when automatic payment collection is turned on, one for when it is off); those two emails will be queued up to fire the day before the payment is due, and you can see them in your Outbox or in the Timeline > Future view for any specific reservation.
Hope that helps!
(p.s. slightly modified your post's title for future searches)
RE: Rental Contracts Attachment Issue
@Wendy-Kelley My hunch is that the file was saved in that format (html) originally, as it appears that you were able to upload a file using the .pdf format subsequently. If you think there is an underlying issue in the file upload process, please submit an issue using the support form and we'll dig deeper. Thanks!
RE: Website Link Picture
Hi @Julie-Manrao - could you explain a bit further which website link you are referencing?
Are you describing links on Facebook? If so, you can set that yourself using meta tags:
These tags can be set for your website in Websites > My Websites > [select website] > Additional Options > Meta Tags:
RE: E-docu sign facility of sending out Rental Contracts for guests to sign electronically?
Also, don't forget to vote for e-signing contracts in the Feature Voting section of your MyVR account.
RE: Can expired custom rates be automatically deleted?
Hi @Cindy-Nelson those rates will remain in your account, but they won't ever be applied. You would need to manually delete them. While I can see a case for automatically deleting them, I would also be concerned about any changes made to rates automatically that did that (for example, what if you had intended to have "repeat annually" turned on but then we deleted the rate). Thanks!
(changed your post title a bit)