Posts made by Markus Nordvik
RE: How do I track conversion rates on my website?
Hey @Chad-Service -
I'll throw out that we allow you to track booking conversion from your site. There is a product announcement in your account for this, but I'll go ahead and paste it here as well:
Websites: Reservation Conversion Tracking
We've made it easier add custom conversion tracking tools to your MyVR websites. You can now add custom tracking solutions to the booking confirmation page of your MyVR website. Track the entire conversion funnel, from ad click to booking confirmation, with your favorite analytics tool.
How It Works
Code placed here will be included any time a prospective renter completes the online booking process on your website. This is a great track conversions on your website and measure the effectiveness of your online advertising campaigns. Plug-in your favorite online analytics provider and see how effectively your ad clicks lead to valuable customer activity.
RE: Should my integrated VRBO/HomeAway dashboard calendar be updating?
Hi @Carole -
I'll add that this is something we have brought up with HomeAway, as it is a bit confusing to see a calendar that doesn't accurately reflect your availability, and they agree. In the meantime, the calendar on your listing is the only one that matters when you are integrated with MyVR.
I'll also add that this issue is only relevant to PMs integrated with MyVR's software.
P.S. modified the title of this post.
RE: Video on website.
Hi @Sandy-Shipp - it works the same way as adding an HTML component/widget to your site, the instructions for which you can see here. However, you should choose is the "Video" component instead of the "HTML" component.
Then you will want to add the HTML code snippet from the site that is hosting your video.
Here is how you would grab the HTML code snippet for a YouTube video (follow the Embed a Video instructions):
RE: Vote for Features Update
Hi @Matthew-Giles, I'll add on here-
First off, thanks for voting. We have been impressed by the participation from our customers using our voting tool, and to address one of your points: yes, absolutely it has been helpful in navigating our roadmap. The current vote tally is referenced during any roadmap meeting that pertains to new feature development.
When it comes to features actually being produced, the equation does get more tricky, as we need to figure in a number of variables like: how large of an undertaking is it, what is available developer bandwidth, does it overlap (or even conflict) with something we are already working on, are there bugs that are better addressed with a feature enhancement, are there critical infrastructure (or other non-customer-facing) changes that would be delayed, etc. And in each roadmap discussion, most of these factors have shifted, meaning the roadmap loses certainty the further you look to the future.
So while a rank-ordered list of feature requests as voted on by our customers is certainly a helpful tool for our planning, it is more a powerful contributing factor than a direct reflection of the roadmap.
RE: Impending changes for HomeAway communications
- You MUST enable instant booking in MyVR as well.
- Instant Book is set as on/off for all listings in your connected HA account.
We are working on a project that will make instant booking controllable per listing and will be set based on the MyVR booking policy for a given listing.
RE: What is the MyVr Application fee?
Hi @Rikke-Page - good question, as that it is a pretty generic title for the fee. The application fee encapsulates any transactional fees that MyVR charges. This includes our credit card processing fees, as well as any channel management booking commission if the booking came from a channel that you are managing via your MyVR account (1.49%).
RE: Pause my account?
@Lauren-Amarante - great question. You can deactivate individual properties in your account from the My Properties list:
You can tell if you are on an old plan by heading to your account setting summary and checking to see of your plan name has the term "(Legacy Plan)" in it:
RE: Pause my account?
Hi @Lauren-Amarante - we don't have the concept of pausing an account, but you can close your account at any time (Setup > Settings > My Account > Summary, click "Close Account"). When/if you choose to reopen the account, the data that was present previously will still be there.
A few tings to note about closing an account:
- You will lose access to your data, including reservations. We recommend exporting your data prior to closing your account if you think you will need it.
- If you are on one of our old pricing plans, you will not have the option of returning to that plan when/if you choose to reopen the account. You will need to choose from our new plans.
RE: [RESOLVED] Temporary Infrastructure Issues
How do we report a system down?
The most effective way to report a potential system outage is to use the Report an Issue link after clicking on the Support button in your account. Although we do actively engage in conversation from forum posts, reports of problems as a rule are surfaced more quickly to our team.
In the event you experience what appears to be a system outage, we are likely to be aware of the problem, so the steps to follow would be:
a) Check our status page: http://status.myvr.com/
b) Submit an issue via the Support button in your account
If you are unable to access the Support button in your MyVR account, then please shoot me an email: markus at myvr dot com (it is highly unlikely we don't already know of the problem at that point via our monitoring systems, but better safe than sorry).