Founder and CEO of MyVR.com.
Owner and operator of the Sonoma Square Cottage.
Husband and proud father of two boys.
I love Philly sports, music (particularly the blues), and making products that improve peoples' lives.
Posts made by Jonathan Murray
I believe you'll find it's more like HomeAway than TripAdvisor. Bookings come directly into MyVR, and I don't think Booking.com has "inquiries". I'll ask someone from our channels team to point you toward some content on Booking.com, or perhaps some other users can chime in. Booking.com has been our most recent channel launched and is already a top channel. It performs really well in some geographies. Believe it's very necessary to keep your calendars up to date religiously on Booking.com, so you'll probably want to have that channel managed by the same company as your others (whether it be MyVR, RedAwning, etc) and not rely on ical. Although, that's really becoming true of all channels these days... channels aren't as forgiving about inaccurate calendars or low conversion rates.
FYI I think TripAdvisor will see some improvements in its connectivity with our software in the future. They've been investing in their connectivity (finally) and I'm excited about the potential there.
I know a little. I think of them as another type of channel manager, like Rentals United and BookingPal. Probably something we add to our app marketplace at some point to let people choose whether they want to use our direct connection to channels or a third party channel manager. However, last I looked at Red Awning, I think their fees were pretty high? Made me wonder if it's better for someone looking for full service (handing over the keys) as opposed to those who want to manage themselves with software. Perhaps someone who has more experience with them can chime in...
Not sure how much that helps.
RE: Vacation Home Rentals is now Trip Advisor...
MyVR peeps - anything coming soon about integrating TripAdvisor and VacationHomeRentals?
This is something that TripAdvisor has been working on (basically, adding VHR to their integrated platform so that it becomes part of their bundled offering for integrated partners). I don't know the latest timing on this, but we can check in with them and will do so. We should actually see them in a few days at VRMA.
RE: Booking Process Special Requests
Well, it appears I stand corrected. Got some background from folks more knowledgable than me on this, and it appears it is currently only possible to remove those checkboxes on a single property website. It appears we added that some time back in response to a customer request, but did not add that functionality to the multi-property websites at the same time.
I also checked with the team to see if there was some way to do this for a user on the back-end (even though it's not in the UX of the product), but that capability doesn't currently exist. Definitely something we should do - would definitely suggest a feature request if it's of interest. Sorry I don't have better news here on this one.
RE: Booking Process Special Requests
Yes, this can be done. We've gotten this question a few times, so it sounds like we could probably make this clearer to users as to how this works.
We separate the property setting vs what you ask on the website forms, so you have more flexbility. That is, we let you include the check boxes on the forms even if you specify at the property that this property doesn't allow pets/smokers because some hosts want to ask anyway (so that they know this person is a smoker or this person wants to bring a pet). With this, you potentially have more info at your disposable, should you want to go out of your way to, for example, reinforce your smoker/pet policies or even check to make sure a pet was not brought on the trip (in case the traveller tries to sneak Fido into your rental without telling you). Does that make sense?
To remove these checkboxes, you go to the booking page in our advanced Page Layout Editor, hover over the form where those checkboxes are included, and click on the settings for that form widget. You'll see the show/hide settings there. Here's a quick gif of my turning these off on my own website (below). Remember to save the page at the end (the green button in the bottom left of the screen).
I am having trouble embedding the animated gif, but try clicking on this: https://www.screencast.com/t/flS0PlN3L4zC
RE: Credit Card Processing Rates
Hi - @Windsock-Acres
Were you on an old plan previously? You would have seen it in a few places. It was emailed to you a few times, and the year-end update was also popped in-product in a modal. I believe the modal was also designed so that it kept popping every time you visited until you clicked to view the full year-end update with all the details. A prompt for the year-end update was also displayed in a banner across the bottom of the product for over a month. Lastly, during the upgrade process from the old plan to the new plan, it was included in the terms of the new plan and there was an opt-in box that you were required to check which stated the new fees approach.
I can also see your open history on the emails, but ping us offline if you'd like to discuss your specific account, as we try to avoid getting into specific accounts in the community, as the community is focused on how to use the product. We're happy to discuss 1:1, however.
Hope that helps!
RE: Custom email address for domains purchased through MyVR?
@Jenny-Oest what are you using? personally, I feel like paying for google apps for email is worth it. I don't think the free tools are very good (at least, last time I checked).