I just got a booking via VRBO. Ten minutes later (before I accepted the reservation) the guest wrote and said she made a mistake with her dates and could I change them. I wrote to her from my phone and told her to call VRBO and tell them she made a mistake and that she would like to change them (I was not in the office or at my computer).
Five minutes later she booked the correct dates. Now she has two reservation requests.
I accepted the correct one and told her to call VRBO about the other one.
I do not want to be penalized by the listing site for not accepting a booking.
She had the following conversation with the customer service rep:
***Hello again! I am sorry. I contacted VBRO. They said your property management software needs to change it.
Can you deny the request and I can put in another one for the correct dates? (I am truly sorry for this. It's totally my fault.)
This is what they said:
Per checking, the reservation is made through a property management company that uses a third-party software to manage online booking and booking modification.
I would still recommend that you keep in touch with the property manager as they are the one who can edit the dates through their own system.
Me: So you cannot change it? Should I ask the owner to change it?
Sorry, she said she can't change. should I ask her to contact the property management?
Or can you change the dates? Or cancel the request so I may make a new one for the correct dates?
Yes please. That is the best way to make some changes on your reservation. Maybe they are not really aware, and it will be best if you can speak with the manager of the rental agency.
I would advise that you request to change the dates and if they confirm that they haven't accepted the request, you can rebook it and they are the one who will cancel it on their system.***
Does anyone know a way for this to get resolved without me being penalized for not accepting a reservation?