Is there any way to stop the default booking message from going out?
We would like to NOT send the default booking message when a reservation has the Owner Portal source. Is there a way to customize so it only goes out for all other sources? Even better would be a different default booking message for EACH source – is that possible?
Anne Kohn last edited by
Yes, there is a way to stop the default booking message from going out automatically. See instructions below.
Although there is not a way to customize the automation settings for booking source, that would be a great item to submit to our feature suggestions!
To edit settings for your automated emails:
Navigate to Automation > Transactional Emails > find your “Reservation Booked” email. Toggle your send settings for the specific email as desired and save.
I wouldn’t recommend turning it off completely unless you know there is an upcoming time frame in which many owners will be booking the property.
If you do turn it off, I would recommend setting a daily reminder to manually send booking emails to non-owner reservations, or a reminder to turn the automated message back on.
Lastly, here’s a nice overview of automation for reference.
@anne-kohn Thanks! I appreciate the suggestions. We don’t want to turn it off completely. We might need to find another solution. But thanks anyway!