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    SOLVED How do I send a Stay Email on the day of check-in?

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    • Carole
      Carole last edited by Markus Nordvik

      I would like to send an email to the guest the day they check-in. The options for setting the time for these messages are [blank] days prior, [blank] days after, or immediately.
      Can anyone tell me what immediately means?
      0_1480637131463_Automated stay email at check-in - what's immediately mean and reset time.JPG

      Markus Nordvik 1 Reply Last reply Reply Quote 0
      • Markus Nordvik
        Markus Nordvik MyVR Employee @Carole last edited by

        @Carole Immediately is easier to interpret in relationship to the Booking Confirmation option (i.e. send the email as soon as the booking is confirmed). In this case it would send out the day of check-in. I think it reads easier to choose “0 Days Before” Check-In if you want to do the same day.

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        • Carole
          Carole last edited by

          Thanks. So if I set it to “0” days before checking and 9 AM, will that mean if they check in on December 2, the email is sent December 2 at 9 AM?

          Markus Nordvik 1 Reply Last reply Reply Quote 0
          • Markus Nordvik
            Markus Nordvik MyVR Employee @Carole last edited by

            @Carole Yes, exactly. Note that you need to base the time against whichever timezone has been set for your MyVR account.

            Setup > My Account > Settings > Timezone

            Jenny Oest 1 Reply Last reply Reply Quote 1
            • Jenny Oest
              Jenny Oest @Markus Nordvik last edited by

              @Markus-Nordvik Is it sending how at the time zone for your MyVR account or pacific time? Last I checked it was still Pacific time. I might need to make some changes if that’s changed.

              Markus Nordvik 1 Reply Last reply Reply Quote 0
              • Markus Nordvik
                Markus Nordvik MyVR Employee @Jenny Oest last edited by Markus Nordvik

                @Jenny-Oest Yes, Stay Emails are designed to be sent based off the time zone you have set for your account. You can see the exact time that they will go out in Messages > Outbox:

                0_1481000178767_timezone_set.png

                You can also see on a per reservation level if you go to the reservation detail view and click on Timeline > Future:

                0_1481000310954_reservation_future.png

                1 Reply Last reply Reply Quote 1
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