SOLVED How do I send a Stay Email on the day of check-in?

[Carole]

I would like to send an email to the guest the day they check-in. The options for setting the time for these messages are [blank] days prior, [blank] days after, or immediately.
Can anyone tell me what immediately means?

[Markus Nordvik]

@Carole Immediately is easier to interpret in relationship to the Booking Confirmation option (i.e. send the email as soon as the booking is confirmed). In this case it would send out the day of check-in. I think it reads easier to choose “0 Days Before” Check-In if you want to do the same day.

[Carole]

Thanks. So if I set it to “0” days before checking and 9 AM, will that mean if they check in on December 2, the email is sent December 2 at 9 AM?

[Markus Nordvik]

@Carole Yes, exactly. Note that you need to base the time against whichever timezone has been set for your MyVR account.

Setup > My Account > Settings > Timezone

[Jenny Oest]

@Markus-Nordvik Is it sending how at the time zone for your MyVR account or pacific time? Last I checked it was still Pacific time. I might need to make some changes if that’s changed.

[Markus Nordvik]

@Jenny-Oest Yes, Stay Emails are designed to be sent based off the time zone you have set for your account. You can see the exact time that they will go out in Messages > Outbox:

You can also see on a per reservation level if you go to the reservation detail view and click on Timeline > Future: