Changing Fees- what happens to pre-existing reservations
I am hoping to get an answer here before I make any changes,
I am looking to increase my processing fee. Right now I have payments set to 50% at the time of booking and the remaining balance paid 30 days before check-in.
That being said, what happens to pre-exiting reservations after I increase my fee? Does the 2nd payment in these reservations increase, is there no change?
I don’t want the increase to change anything on reservations that are already booked, just going forward. I feel going through and refunding these could cause a lot of headache.
Any insight would be awesome.
Jenny Oest last edited by
@sam-stone - Hi Sam!
Once you set your terms for an existing reservation, they don’t change just because you change your rates, fees or even terms or rental agreement online. Those change will only apply toward NEW reservations.
Note: If you intentionally make a CHANGE to an existing reservation, the new fees will pop up by default, so you may need to manually override those changes when new terms are created IF you don’t want them applied. But as for all the existing terms - they won’t change.