Getting a review posted on Homeaway

[Roanne Mayer]

I had my first renter booked through Homeaway and they would like to leave a review. I really need this on the Homeaway site as I don’t have any yet as a new property. How do I help them do this?

[Jess Milligan]

@Roanne-Mayer great question - I’m linking a previous Community post here for reference. In short, you need the HomeAway review link which looks like this;

For VRBO: www.vrbo.com/xxxxx/reviews/write
For HomeAway: https://www.homeaway.com/vacation-rental/reviews/write/pXXXXXXX

For both instances above the Xs represent the property listing number (specific to the channel).

And then we recommend sending an email to collect the review.

@Jenny-Oest sets them up in an automatic email that’s sent out to users a day after checkout. See it here.

Once a user completes that review, since we don’t import reviews from the channels, we recommend you copy and past them into MyVR.

[Jenny Oest]

@roanne-mayer if they booked through HomeAway, then HomeAway will also send a review link. The important difference is that if the guest uses THEIR link to review, HomeAway holds it hostage to bait you into writing a review of your guest. You can’t see that review until their 30 day window has passed. With the link I email, it’s posted and you are notified right away. So if you can personalize your email to get them to write it on yours, you don’t have to play their game.

[Roanne Mayer]

@jess-milligan

Thanks so much for the help Jess!

[Roanne Mayer]

@jenny-oest

And thank you Jenny!