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    Solved Trip Advisor Damages

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    • Jenny Oest
      Jenny Oest last edited by

      I had my first guest through Trip Advisor leave today, and there were damages to the property. Because Trip Advisor holds the deposit, and only for a short time, can anyone tell me how I file a damage claim? I can’t seem to find a link in my TA dashboard, and no other information detailing this process. Advice?

      Thanks

      Jess Milligan 1 Reply Last reply Reply Quote 0
      • Jess Milligan
        Jess Milligan MyVR Employee @Jenny Oest last edited by

        @jenny-oest I’ve reached out to our TripAdvisor contact about this and will be able to provide an update tomorrow.

        Jenny Oest 1 Reply Last reply Reply Quote 0
        • Jenny Oest
          Jenny Oest @Jess Milligan last edited by

          @jess-milligan - the next day I received an email including a link to file a damage claim, so I think I’m going through the right channels. The down side is that the guest must “approve” the charge to the deposit, and of course, even despite the photos of a destroyed chair in the center of the room, they claim no knowledge and didn’t do it. SO I will probably not count on this in the future and will contract with someone for accidental damage insurance for guests in the future.

          Jess Milligan 1 Reply Last reply Reply Quote 0
          • Jess Milligan
            Jess Milligan MyVR Employee @Jenny Oest last edited by

            @jenny-oest got it. This was the process explained to me. I’ll be sure to deliver your feedback to the FlipKey team.

            Jenny Oest 2 Replies Last reply Reply Quote 0
            • Jenny Oest
              Jenny Oest @Jess Milligan last edited by

              @jess-milligan - day 10, my guest told me they would pay for the damages, but did not respond on FlipKey. I guess I’ll learn what happens after the 10 day mark…

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              • Jenny Oest
                Jenny Oest last edited by

                Day 12 - still nothing…

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                • Jenny Oest
                  Jenny Oest @Jess Milligan last edited by

                  @jess-milligan - will you also let them know that on day 13 the claim still sits open? I’ve emailed my “account rep” with questions, and submitted a FLipKey/TA ticket in their system on this, but no response after several days.

                  Jess Milligan 1 Reply Last reply Reply Quote 0
                  • Jess Milligan
                    Jess Milligan MyVR Employee @Jenny Oest last edited by

                    @jenny-oest yes - I’ll take this offline with you so we can keep tabs via email.

                    1 Reply Last reply Reply Quote 1
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