Solved Trip Advisor Damages
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I had my first guest through Trip Advisor leave today, and there were damages to the property. Because Trip Advisor holds the deposit, and only for a short time, can anyone tell me how I file a damage claim? I can’t seem to find a link in my TA dashboard, and no other information detailing this process. Advice?
Thanks
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@jenny-oest I’ve reached out to our TripAdvisor contact about this and will be able to provide an update tomorrow.
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@jess-milligan - the next day I received an email including a link to file a damage claim, so I think I’m going through the right channels. The down side is that the guest must “approve” the charge to the deposit, and of course, even despite the photos of a destroyed chair in the center of the room, they claim no knowledge and didn’t do it. SO I will probably not count on this in the future and will contract with someone for accidental damage insurance for guests in the future.
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@jenny-oest got it. This was the process explained to me. I’ll be sure to deliver your feedback to the FlipKey team.
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@jess-milligan - day 10, my guest told me they would pay for the damages, but did not respond on FlipKey. I guess I’ll learn what happens after the 10 day mark…
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Day 12 - still nothing…
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@jess-milligan - will you also let them know that on day 13 the claim still sits open? I’ve emailed my “account rep” with questions, and submitted a FLipKey/TA ticket in their system on this, but no response after several days.
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@jenny-oest yes - I’ll take this offline with you so we can keep tabs via email.
