Solved Homeaway/VRBO Cancellations
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Dumb question but do cancellation on Homeaway/VRBO use the policy selected in MYVR or is there a standard cancellation policy for Homeaway Bookings similar to how Airbnb does it?
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And are cancellations handled automatically like Airbnb or would I manually need to issue the refund?
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Hi @Chad-Service,
Those are great questions! You can choose the HomeAway cancellation/refund policy in the booking policy editor under the the “Channel Overrides” section. If you do not specify a HomeAway refund policy then your HomeAway listings will default to a “No Refunds” policy. Any refunds due to a HomeAway guest after a cancellation must be issued manually from your MyVR account.
Best,
Jesse