Solved Homeaway/VRBO Cancellations

[Chad Service]

Dumb question but do cancellation on Homeaway/VRBO use the policy selected in MYVR or is there a standard cancellation policy for Homeaway Bookings similar to how Airbnb does it?

[Chad Service]

And are cancellations handled automatically like Airbnb or would I manually need to issue the refund?

[Jesse Kasky]

Hi @Chad-Service,

Those are great questions! You can choose the HomeAway cancellation/refund policy in the booking policy editor under the the “Channel Overrides” section. If you do not specify a HomeAway refund policy then your HomeAway listings will default to a “No Refunds” policy. Any refunds due to a HomeAway guest after a cancellation must be issued manually from your MyVR account.

Best,
Jesse