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    Solved Homeaway/VRBO Cancellations

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    • Chad Service
      Chad Service last edited by

      Dumb question but do cancellation on Homeaway/VRBO use the policy selected in MYVR or is there a standard cancellation policy for Homeaway Bookings similar to how Airbnb does it?

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      • Chad Service
        Chad Service last edited by

        And are cancellations handled automatically like Airbnb or would I manually need to issue the refund?

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        • Jesse Kasky
          Jesse Kasky MyVR Employee last edited by

          Hi @Chad-Service,

          Those are great questions! You can choose the HomeAway cancellation/refund policy in the booking policy editor under the the “Channel Overrides” section. If you do not specify a HomeAway refund policy then your HomeAway listings will default to a “No Refunds” policy. Any refunds due to a HomeAway guest after a cancellation must be issued manually from your MyVR account.

          0_1525296300700__2018-05-02_14-24-42.jpg

          0_1525296012923_edit-booking-policy.png

          Best,
          Jesse

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