Homeaway/VRBO Cancellations


  • Explorer

    Dumb question but do cancellation on Homeaway/VRBO use the policy selected in MYVR or is there a standard cancellation policy for Homeaway Bookings similar to how Airbnb does it?


  • Explorer

    And are cancellations handled automatically like Airbnb or would I manually need to issue the refund?


  • MyVR Employee

    Hi @Chad-Service,

    Those are great questions! You can choose the HomeAway cancellation/refund policy in the booking policy editor under the the "Channel Overrides" section. If you do not specify a HomeAway refund policy then your HomeAway listings will default to a "No Refunds" policy. Any refunds due to a HomeAway guest after a cancellation must be issued manually from your MyVR account.

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    0_1525296012923_edit-booking-policy.png

    Best,
    Jesse


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