Modify payment

  • Hello - we received a reservation last night for a month in 2019. Guest paid in full but now wants to see if we can split the payment into two. I tried to modify payment, but as he has already paid, I didn't get an option to split the payment. The only way I can figure out how to do it is to refund him 50% and then do an on off charge 60 days before. Is there another way? Thanks Rikke

  • MyVR Employee

    Hey Rikke,

    Thanks for the post. You are on the right path! Unfortunately there is no way to "split" a payment once it's already been paid. What you can do, as you've suggested, is refund half of the payment. Then, after refunding, you can create a new quote for the reservation with a new scheduled payment for the remaining amount. Set this new quote as the terms of the reservation. This will create a payment that is scheduled for collection at whatever date you set. You won't need to run a one-off charge.

    I hope this helps!


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