One off charges
Does anyone know where "one off charges" show up in Reports? Or when I export data?
Thank you for your inquiry. One off charges will show up under "Payments" tab in the reservation detail view. They should also show up in the manual export of payments.
Be careful not to confuse one-off charges with "Payments" for a scheduled booking. The site will not log these as such and the running total due will not be updated correctly. In short, if you are doing manual payments, be sure to process it under the payment that is due, not as a one-off charge.
@Darrell-Looney112 You are correct, see my comments below. My issue is that in order to include each addition a guest adds to their reservation, I have to create a new Quote and in this particular case I have 10 items on the booking and they keep changing their minds / adding things (a great thing for me, but challenging for this system it seems).
@Wendy-Gold I do see the payment under Payments and Refunds - and it says "+one off charge" in blue. However, when I run a report (actually 2 reports put together in order to make sense of it) it does not show up under the guest name.
I've exported the data to Excel - and we're filtering the guest charges but it does not show up in the line items -
Hi @Wendy-Gold, I am trying to help out with the issue of ONE-OFF charges, which, true, it appears ONLY in the Payments.csv export, but has no identifying features to run a report on.
They do not get counted in the "Rental Total", they are not counted in the "Reports".
The frustrating part is that in order to add an additional item to the Reservation a new Quote needs to be re-created and the item added to that. That is very cumbersome.
Is there a way to at least mark it so when I export I can run a report and see it?