What should I do if I accidentally mark an inquiry as spam? (or deleted)


  • Leader

    I recently made this mistake with a booking request, which gave me quite a scare. But with a little digging I found this solution so I thought I'd share it here.

    It's easy to mark an inquiry as spam - if it truly IS spam. Marking it as spam also moves it to the archives.

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    If this happens, all you have to do is to use the search function to search for the name - it will still be found:

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    Select the marked inquiry, and then return to the options menu. Select the option to remove the spam filter, and it will also unarchive the message thread.

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    Voila - you're back in business 🙂

    Use a similar technique to retrieve a deleted thread. Search for the thread, select it, and then archive it. Then search again, and unarchive it. 🙂

    Hope that helps!

    -- Jenny


  • MyVR Employee

    Hi @Jenny-Oest,

    Thanks for writing this up! This is a great way to recover an inquiry that has been archived or marked as spam. I also want to mention that you can find any archived inquiry in the inquiries list. Simply click on "Search & Filters" and check the box labelled "Archived".

    0_1517343387683_Screen Shot 2018-01-30 at 12.15.35 PM.png

    Just like the inquiry detail view, you can unarchive and remove the spam flag from inquiries in the list view.

    Cheers,
    Danny


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