Reservation payment

  • Newcomer

    I revised my reservation payment schedule and the customer agreed to the new contract to extend the second and final payment. Unfortunately the system generated an automated email notifying the customer on the original payment date that his credit card will be charged. How can we stop this we only have tonite? Thanks for your help!!!

  • Leader

    @Gary—Gena-Davis - you’ll need to reflect the new payment schedule in the payment terms. If it’s not correct, you can create a new quote with the correct terms, and then set that as your agreed terms. Then if automatic payment is turned on,you will see it “schedule” the new date to process the payment.

    If you’re concerned that it is not working properly, or you want a payment charged right away, you can always turn off auto pay and/or manually process the payment too.

    Hope that helps! - Jenny

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