Responding to HomeAway/VRBO Reviews

Matthew Giles

How can I respond to a channel guest review? I have the MyVR HomeAway for Owners app installed and would like to respond to a guest's review of my property. Since I do not have a personal HomeAway account, I am unaware of how to do this.

Thanks -- Matthew

CJ Avilla

Hey Matthew,

The current process to respond to a guest review using the HomeAway for Owners offering is to open a support ticket from your MyVR account with the following information:

Name of the HomeAway listing
Title of the guest review you're responding to
Content of the review you'd like to post

Feel free to include multiple responses in one ticket. Some folks like to wait for a few reviews, then respond to a group of reviews all at once.

Thanks!