Can Renters View Reservation Terms without sending it to them
So I had a Tripadvisor booking confirmed the other day. I manually input the reservation in MYVR and input the money to match what we are receiving from Tripadvisor.
I did not email him a quote other than the one directly through tripadvisor but he sent an email this morning asking if he would receive a discount as he paid something around 970 while the total on MYVR was only 830 or so.
I was just curious how he was able to see that total as we never emailed it to him and have never had another guest mention a difference in totals.
Hi @Chad-Service - a reservation entered manually into MyVR will be subject to the same message templates that you've set up to send for other reservations. After booking, we include a link in messages to view the reservation, allowing a guest to update the card on file, see what has been paid, see what is scheduled to be paid, view the rental contract, etc.
I understand it would apply to all the same auto templates we have set to go out. I just didnt have a quote included in any of them.
It is good to know they can look this information up. Strange he is the first to mention the difference.
@Chad-Service no problem. One trick to understand exactly what the renter sees is to click on View Original for any message that is in the conversation thread.
Never noticed that! That is helpful! Thanks again!