What happens to bounced emails?

[Jenny Oest]

If an email from my server bounces, I receive notification. What happens if an email bounces that is sent from MyVR? Do we receive a notification?

[Danny Eiden]

Hi Jenny,

While you will not receive a notification if an email bounces, you will be able to see whether you emails have been delivered and opened when you look at an inquiry

Not Delivered

Delivered

Opened

As you can see, an open circle indicates not delivered, a blue circle indicates delivered, and a green checkmark indicates opened.

Cheers,
Danny

[Jenny Oest]

@Danny-Eiden is this still true with HomeAway or vrbo listing site messages? Or do we just see when the listing site received it?

[Jenny Oest]

I just checked, and all the HomeAway VRBO etc email addresses show with the solid blue dot, as delivered but whether or not opened, unknown. I send follow up emails, and have had replies saying yes they read it, so this it’s really telling us anything on the bogus email connections, which technically speaking makes sense.

[Danny Eiden]

Thanks for looking into that, Jenny.