Problem adding new user.

  • Newcomer

    When I attempt to give access the system tells me “email: This field must be unique.” the email address is good. Please advise.![0_1504200982528_2017-08-31_1017.png](Uploading 100%)

  • MyVR Employee

    Hi @MIKE-ALARID Your screen shot didn’t work and I don’t quite understand what you’re trying to do.
    Are you trying to add a user?

    If so:

    1. Are you logged in as the account owner.
    2. Are you adding a email address that is not used by any other user.

  • Newcomer

    Not sure how else to put it…

    I’m trying to give access and the system is not accepting the email address.

    I get this message: “email: This field must be unique.”

    …and as I mentioned I couldn’t upload a snapshot in this message to show you the message I’m getting. When I do so I get this message.

    {“path”:"/post/upload",“error”:“You do not have enough privileges for this action.”}

  • MyVR Employee

    @MIKE-ALARID I’ve just looked into your account, and can add a user without issue. It’s possible you’re trying to add a user that already has a MyVR account. As the system mentions, the email has to be unique.
    You can either use a different email. Or send over a support request with the email for me to check.

  • Newcomer

    Okay, yes the person did sign up. I was going to give the person access to explore and see whether or not they wanted to sign up with myvr. So disregard for now.

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