Problem adding new user.

[MIKE ALARID]

When I attempt to give access the system tells me “email: This field must be unique.” the email address is good. Please advise.

[Tristan Brotherton]

Hi @MIKE-ALARID Your screen shot didn’t work and I don’t quite understand what you’re trying to do.
Are you trying to add a user?

If so:

1. Are you logged in as the account owner.
2. Are you adding a email address that is not used by any other user.

[MIKE ALARID]

Not sure how else to put it…

I’m trying to give access and the system is not accepting the email address.

I get this message: “email: This field must be unique.”

…and as I mentioned I couldn’t upload a snapshot in this message to show you the message I’m getting. When I do so I get this message.

ERROR
{“path”:“/post/upload”,“error”:“You do not have enough privileges for this action.”}

[Tristan Brotherton]

@MIKE-ALARID I’ve just looked into your account, and can add a user without issue. It’s possible you’re trying to add a user that already has a MyVR account. As the system mentions, the email has to be unique.
You can either use a different email. Or send over a support request with the email for me to check.

[MIKE ALARID]

Okay, yes the person did sign up. I was going to give the person access to explore and see whether or not they wanted to sign up with myvr. So disregard for now.