SOLVED Transactional emails question
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I have a question about transactional emails.
The “Reservation Payment Due (Automatic Payment)” email that is sent to my guests prior to the payment being charged is sent at 3:00am. The payment is then charged at approximately 8:00am.
I’ve had several guests mention that would have appreciated a bit more notice, perhaps 24 hours instead of 5 hours.
How can I change the automatic responder to give my guests more notice for this transactional response?
Thank you so much for your help. I’m finding the community very helpful!
Donna
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Hi Donna,
This email type is currently scheduled to send a full day in advance. I just checked several pending emails in client accounts (including your own) and this appears to be the case. That is, it doesn’t appear we have a bug with this.
If you think this is happening repeatedly, please use the “Report a Bug” form in the support section, and send us the reservation or reservations where you think this happened and we’ll take a look. There is an explainable way that this could correctly happen - e.g. if a booking is made right before your default payment window expires, but that would be a rare circumstance. If you have only had one renter complain about the email timing, you can take a look at that particular reservation to see if it was the case for him/her.
Hope that helps!
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Thanks @Jonathan-Murray.
I had a couple of guests mention this to me, including a recent guest.
I checked my messages and saw that the notice was sent out the day before.
He obviously didn’t check his emails daily!
Thanks for checking this for me.
Donna -
This post is deleted! -
@Ann-D-Liptak
Thanks for pointing that out!! I’ve been waiting for that too! Hurray! -
@Ann-D-Liptak I missed this question earlier about check-in/checkout by reservation. Yes, that’s something we’d like to do. Please do submit a feature request for that if you haven’t already?
