Custom field creation & sharing

[Tristan Brotherton]

@Carole I had a quick look at your account, are you not seeing these custom fields?

[Carole]

Yes, I am seeing all of those - but I am not seeing the new ones I have created - specifically Address and Phone.

[Tristan Brotherton]

Hi @Carole they are down the bottom (purple):

The orange area scrolls. Is that the issue?

[Carole]

No - those are not them - specifically looking for Address And Phone -

[Basil Kezios]

This is Basil for @Carole .
As I am trying to work through the tutorial, I saw that the tutorial does not match the actual site view. I am wondering if there have been more changes to the procedures that are not shown in the tutorial

[Tristan Brotherton]

@Carole it appears you ran out of custom variables. We currently support 20. I noticed you are re-creating custom fields for each property, IE: "blue description", "alpha description", "beta description".

The way this feature was designed, was to expect one custom field to be created "description" - and then add custom content for each property. This way one custom field applies to all properties, and is not duplicated per property. So the number of fields required is drastically reduced.

@Basil-Kezios Properties was moved to the main navigation, its no longer in the setup menu. Our support documentation is updated periodically but we release a lot of new features, so sometimes it gets out of date.

[Carole]

Hi Tristan
Actually I've deleted all of those . I had set them up when I first started using MyVR - but they never actually worked, now I know why, I needed one name (thanks @Jenny-Oest )
Can you clarify what "20" means? A total of 20 regardless of the number of properties?

[Tristan Brotherton]

Hi @Carole we currently support 20 custom fields, independant of the number of properties you have. Of course you can use each custom field for every property you have. We may choose to increase this, but haven't had any requests to do so yet.

Regarding removing your old fields, lets take this up in your support ticket. I can help you remove the old ones.

[Carole]

Thanks @Tristan-Brotherton Do I need to submit another ticket or is the one I submitted already sufficient?

[Danny Eiden]

@Carole The current ticket is sufficient. Thank you.