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    Solved Billing for Damages in Excess of Deposit?

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    • Jenny Oest
      Jenny Oest last edited by

      I recently had a guest with damages that exceeded the security deposit. The guest paid the additional charges by eCheck (outside of MyVR). I can note only $300 withheld from the $300 security deposit, but how can I add the one-off charge with an offline payment for the additional amount collected?

      I know I can re-do the reservation terms and add a line item, but is there a better way?

      Markus Nordvik 1 Reply Last reply Reply Quote 0
      • Markus Nordvik
        Markus Nordvik MyVR Employee @Jenny Oest last edited by

        Hi @Jenny-Oest - although you can create and set up a one-off charge (where a credit card on file is immediately charged for the amount you specify), we do not have the ability for you to create a “one-off recorded payment.” You would need to modify the reservation terms if you wanted to keep that straight for your records.

        So my understanding is there is not a better way than modifying the reservation terms.

        1 Reply Last reply Reply Quote 1
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