Settings for automated emails
I’m confused about the settings for an automatic email. I want to send an email out to guests 1 day prior to their checkout. There are two options and I had ignored the second option and only selected the first which was to send 1 day prior to checkout.
The second option is for choosing a number of hours prior to or after checkout. I left this without choosing anything but the emails don’t go out.
Can someone explain how to do this so the emails send automatically?
Hi Carole, try adding a number in there other than zero.
@Tristan-Brotherton So do you mean 24 if I want it to be sent out the day before departure? How does that impact the setting above which asks What day …?
@Tristan-Brotherton I don’t understand - I’m trying to send an automated email 3 days prior to arrival. I have set it to 3 days in the top section but I need to fill something in the lower section. It’s going to go out 72 hours prior to arrival, but it doesn’t allow that.
If you want to send it three days before check-in, then I would use the Custom Time, and not the time based on the event. I consider time based on the event for something like an hour after check-in, or an hour before check-out. Something three days ahead, I would specify the most likely time of day for them to see them. I like 7 or 8am personally.
@Jenny-Oest to the rescue! Thanks I didn’t even see that drop down!
Danny Eiden last edited by
To make sure this is clear to future readers, “Days Before Check-In” is the number of days before the check-in date. “Hours Before the Check-In” is the number of hours before the check-in time.
So, for example, let’s say a guest is checking in at 1pm 5/29/2107. Setting 3 for “Days Before Check-In” and 2 for “Hours Before the Check-In” should result in the email being sent out at 11am 5/26/2017.