SOLVED Canceling a Reservation

[Chad Service]

So I’ve recently refunded part of the payment to a guest that had to cancel. Now what?

Can I cancel the reservation without causing issues? I changed it temporarily to tentative so I could still book the dates.

[Jenny Oest]

You should be able to cancel without fear. When you cancel, the screen will ask you if you want to refund anything. If you’ve already refunded, just say no and cancel. Once cancelled, IF they wanted to rebook, you would copy the reservation to create a new one. You can’t undo a cancellation.