Adding more than 1 email in a reservation

[Vivin Vaid]

Hi MyVR,

Is it possible to add more than on e-mail address in a booking in the ‘Renter’ field?
We have guests - say 4 colleagues from a company - who have booked our apartment and staying together.
They are requesting us to send all the information to multiple emails - of all the 4 different people who are coming.

Anyway to add multiple emails (like CC)?

Thanks,

Vivin

[Danny Eiden]

Hi @Vivin-Vaid,

While you can only record one email address on a reservation or inquiry, you can add email addresses as CC’s for any email you manually send.

Best,
Danny

[Vivin Vaid]

Hi Danny,

Thanks for the feedback.

The reason we would have liked this feature (a CC field) is because we have set up multiple auto responders per bookings - and its not possible to send them manually due to sheer volume.

Hopefully, it gets added later as part of your upgrade plan.

Thanks,
Vivin

[Jenny Oest]

Until that feature is added, I’d remember to update each of the automated emails in your outbox queue with the additional guest email addresses.

I have had a similar request once before, which created an avalanche of replies…so now at the time of booking, I confirm their email and tell them that this is the ONE address used for all email communications and that they will be responsible for passing information along. Otherwise, you’ll have 4 people replying back to you, and asking duplicate information.

[Jenny Oest]

Example - 3 people asked me how much toilet paper was provided, what kinds of coffee, …etc. etc. I felt like I needed to coordinate who was to bring what for them…lol

[Danny Eiden]

@Jenny-Oest said in Adding more than 1 email in a reservation:

I’d remember to update each of the automated emails in your outbox queue with the additional guest email addresses.

This is a great idea! You can edit scheduled emails from Messages > Outbox

You can also edit all scheduled emails for a single reservation by going to the Timeline tab of a reservation and choosing to view Future events

Clicking either of these buttons will pull up the template editor, including the following fields

Thanks for the suggestion, @Jenny-Oest!