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    Adding more than 1 email in a reservation

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    • V
      Vivin Vaid last edited by

      Hi MyVR,

      Is it possible to add more than on e-mail address in a booking in the ‘Renter’ field?
      We have guests - say 4 colleagues from a company - who have booked our apartment and staying together.
      They are requesting us to send all the information to multiple emails - of all the 4 different people who are coming.

      Anyway to add multiple emails (like CC)?

      Thanks,

      Vivin

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      • Danny Eiden
        Danny Eiden last edited by

        Hi @Vivin-Vaid,

        While you can only record one email address on a reservation or inquiry, you can add email addresses as CC’s for any email you manually send.

        0_1491005857139_2Vj4WKV6nt.gif

        Best,
        Danny

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        • V
          Vivin Vaid last edited by

          Hi Danny,

          Thanks for the feedback.

          The reason we would have liked this feature (a CC field) is because we have set up multiple auto responders per bookings - and its not possible to send them manually due to sheer volume.

          Hopefully, it gets added later as part of your upgrade plan.

          Thanks,
          Vivin

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          • Jenny Oest
            Jenny Oest last edited by

            Until that feature is added, I’d remember to update each of the automated emails in your outbox queue with the additional guest email addresses.

            I have had a similar request once before, which created an avalanche of replies…so now at the time of booking, I confirm their email and tell them that this is the ONE address used for all email communications and that they will be responsible for passing information along. Otherwise, you’ll have 4 people replying back to you, and asking duplicate information.

            Danny Eiden 1 Reply Last reply Reply Quote 1
            • Jenny Oest
              Jenny Oest last edited by

              Example - 3 people asked me how much toilet paper was provided, what kinds of coffee, …etc. etc. I felt like I needed to coordinate who was to bring what for them…lol

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              • Danny Eiden
                Danny Eiden @Jenny Oest last edited by

                @Jenny-Oest said in Adding more than 1 email in a reservation:

                I’d remember to update each of the automated emails in your outbox queue with the additional guest email addresses.

                This is a great idea! You can edit scheduled emails from Messages > Outbox

                0_1491410191976_Screenshot.png

                You can also edit all scheduled emails for a single reservation by going to the Timeline tab of a reservation and choosing to view Future events

                0_1491410267303_screenshot 2.png

                Clicking either of these buttons will pull up the template editor, including the following fields

                0_1491410297499_Screen Shot 2017-04-05 at 9.34.52 AM.png

                Thanks for the suggestion, @Jenny-Oest!

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