[RESOLVED] Temporary Infrastructure Issues
@Danny-Eiden I am trying to use the system and while it opens and I see some things - I cannot email guests - nor can I see their reservations. It also shows that I have no bookings on my calendar.
We are experiencing elevated page load times, which may in some cases lead to views in the MyVR account failing to render. We understand the cause and are working to solve the problem. I'll report back as soon as I know more, but please also be sure to follow updates on our dedicated status page: http://status.myvr.com/.
We are fully recovered: http://status.myvr.com
How do we report a system down?
The most effective way to report a potential system outage is to use the Report an Issue link after clicking on the Support button in your account. Although we do actively engage in conversation from forum posts, reports of problems as a rule are surfaced more quickly to our team.
In the event you experience what appears to be a system outage, we are likely to be aware of the problem, so the steps to follow would be:
a) Check our status page: http://status.myvr.com/
b) Submit an issue via the Support button in your account
If you are unable to access the Support button in your MyVR account, then please shoot me an email: markus at myvr dot com (it is highly unlikely we don't already know of the problem at that point via our monitoring systems, but better safe than sorry).