Editing/Changing/Shifting Property in Reservation Page


  • Newcomer

    Hi,

    Is it possible to have an option for us to change guest property in Reservation page from one property to another without going through modifying their terms? Just like in the Inquiry page where we can easily update or change guest property. This would really help in shifting the guest easily.

    Thanks.


  • MyVR Employee

    Hi Chris,

    You cannot change the property of a reservation without changing the terms. This is because changing a property usually changes a lot about a reservation. This can include the rates, fees, merchant account, refund policy, and more. The current flow takes you through MyVR's "Quote Builder", so you can review how changing the property changes the reservation from the rental terms to booking settings.

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    The recommended path when changing a reservation – including changing the property of a reservation – is to create a new quote and send it to the renter before setting the quote as the new reservation terms. This allows the renter to review the new quote and agree to using it as the reservation terms. Upon the renter agreeing to the terms and conditions of the new quote, the quote will become the new reservation terms.

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    Cheers,
    Danny


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