Anyone using Chatbots on your site?

[Darrell Looney112]

Hi All,

I recently tried using Jivo Chat as an attempt to connect with visitors to our site real time and hopefully engage them more to increase conversions. While the Jivo Chat code seemed to work fine, allowing me to chat with site visitors, for some reason it wreaked havoc with the site editor causing it to crash frequently, kick me out of it randomly and over all make it un-useable. Everything seemed restored when I removed their Java code.

That said, anyone using this type of service? Which one(s) have you tried/used and any recommendations?

Thanks all!

Darrell

[John Klein]

Hi, I am using https://www.drift.com/

It was easy to install and I have not had any technical issues with, thus far.

[Markus Nordvik]

@Darrell-Looney112 I have seen folks using Olark and Tawk.to as well.

When it comes to adding custom code to the site, we can’t guarantee the outside code will not interfere with our own (as you have found out).

[Darrell Looney112]

Thanks a lot guys! I’ll check those out. Also found out Facebook allows you to put messenger with chat on your site but I need to figure out how to manipulate the amount of space it takes up.

[Donna Notaro]

I was able to successfully add Tawk.to on my websites. It is totally free and was very easy to install.

Below are the steps I used:

Go to My Websites
Manage
Additional Options
JavaScript/CSS
Copy the script generated by Tawk.to to "Custom </BODY> HTML/Javascript "
Save Changes

The Chat Box shows up bottom right on every page of my websites. I opted to have the “Lets Chat” sign disappear when I am offline.

You can check how it works on my websites at www.bearfeetgatlinburg.com or www.goodtimegatlinburg.com.

[Darrell Looney112]

@Donna-Notaro Hi Donna! Thanks for sharing! I appreciate the help. Your place is beautiful!

Darrell

[Jenny Oest]

@John-Klein - I’ve been hearing good things about this - are you still happy with it? Do guests use it often?

[John Klein]

@Jenny-Oest I think it’s pretty good, but honestly I haven’t been getting a lot of action on it yet. I think this speaks more to generating more website traffic, though.

[Jenny Oest]

@Donna-Notaro - how does it know when you are on or offline? I tried it out, but I think you were offline, even though it said you were online.

[Donna Notaro]

@Jenny-Oest Hi Jenny, Sorry I missed your chat. I was near my computer, but I was on a phone call with an inquiry. I tried to get back to you but you were already off line.

I can set the chat box to Online, Away, or Invisible. I usually forget to set it to Away. I can also answer a chat using my mobile phone if I’m not by my computer.

I’ve had some action with the Chat box. One booking as a result. Three asking questions.

The thing I like best about the chat box is the dashboard. I can see how many people visit my website and how many are return lookers. You were my missed chat.

I can also see what city the visitor is from, what page of my website they are on, and what city they are from. It’s really cool!

[John Klein]

@Donna-Notaro I like that dashboard feature. Are you paying for this service?

Thanks,
John

[Donna Notaro]

@John-Klein

No. Tawk.to is a free program. What’s really cool is that it notifies me when someone is visiting my website, whether or not we chat. I can see the source where they found my website and I can even see what city they are in. I can also see if they are on a mobile device or a computer. It’s very cool! Working flawlessly with MyVR.

[Chad Service]

Recently starting using tawk.to. It seems pretty cool right now. I love the dashboard.

I did get an owner complaining they were getting wierd pop ups on my site such as “you won an ipad” and other random things.

Could that be connected to talk.to? I’m thinking it is just that owners PC maybe.

Chad

[Jenny Oest]

@Chad-Service - I use tawk.to also and love it. I can see realtime which pages guests are on when they call or chat. I’ve never received a comment about pop-ups so I don’t think it’s connected. They don’t do ads - I’m pretty sure it’s against their business model concept.

[Jenny Oest]

@Chad-Service - one word of caution - always remember to log out. Otherwise someone may try to chat with you when you’re not actually at your computer! I’ve had that happen so I speak from experience. It’s easy to forget if you have it running in the background and then just step away.