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    Anyone using Chatbots on your site?

    MyVR Best Practices
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    • D
      Darrell Looney112 last edited by

      Hi All,

      I recently tried using Jivo Chat as an attempt to connect with visitors to our site real time and hopefully engage them more to increase conversions. While the Jivo Chat code seemed to work fine, allowing me to chat with site visitors, for some reason it wreaked havoc with the site editor causing it to crash frequently, kick me out of it randomly and over all make it un-useable. Everything seemed restored when I removed their Java code.

      That said, anyone using this type of service? Which one(s) have you tried/used and any recommendations?

      Thanks all!

      Darrell

      Markus Nordvik 1 Reply Last reply Reply Quote 0
      • John Klein
        John Klein last edited by

        Hi, I am using https://www.drift.com/

        It was easy to install and I have not had any technical issues with, thus far.

        Jenny Oest 1 Reply Last reply Reply Quote 1
        • Markus Nordvik
          Markus Nordvik MyVR Employee @Darrell Looney112 last edited by

          @Darrell-Looney112 I have seen folks using Olark and Tawk.to as well.

          When it comes to adding custom code to the site, we can’t guarantee the outside code will not interfere with our own (as you have found out).

          1 Reply Last reply Reply Quote 0
          • D
            Darrell Looney112 last edited by

            Thanks a lot guys! I’ll check those out. Also found out Facebook allows you to put messenger with chat on your site but I need to figure out how to manipulate the amount of space it takes up.

            1 Reply Last reply Reply Quote 0
            • Donna Notaro
              Donna Notaro last edited by

              I was able to successfully add Tawk.to on my websites. It is totally free and was very easy to install.

              Below are the steps I used:

              Go to My Websites
              Manage
              Additional Options
              JavaScript/CSS
              Copy the script generated by Tawk.to to "Custom </BODY> HTML/Javascript "
              Save Changes

              0_1486689313476_Screenshot 2017-02-09 19.08.25.png

              The Chat Box shows up bottom right on every page of my websites. I opted to have the “Lets Chat” sign disappear when I am offline.

              You can check how it works on my websites at www.bearfeetgatlinburg.com or www.goodtimegatlinburg.com.

              0_1486689625549_Screenshot 2017-02-09 19.18.56.png

              D Jenny Oest 2 Replies Last reply Reply Quote 1
              • D
                Darrell Looney112 @Donna Notaro last edited by

                @Donna-Notaro Hi Donna! Thanks for sharing! I appreciate the help. Your place is beautiful!

                Darrell

                1 Reply Last reply Reply Quote 0
                • Jenny Oest
                  Jenny Oest @John Klein last edited by

                  @John-Klein - I’ve been hearing good things about this - are you still happy with it? Do guests use it often?

                  1 Reply Last reply Reply Quote 0
                  • John Klein
                    John Klein last edited by

                    @Jenny-Oest I think it’s pretty good, but honestly I haven’t been getting a lot of action on it yet. I think this speaks more to generating more website traffic, though.

                    1 Reply Last reply Reply Quote 1
                    • Jenny Oest
                      Jenny Oest @Donna Notaro last edited by

                      @Donna-Notaro - how does it know when you are on or offline? I tried it out, but I think you were offline, even though it said you were online.

                      Donna Notaro 1 Reply Last reply Reply Quote 1
                      • Donna Notaro
                        Donna Notaro @Jenny Oest last edited by

                        @Jenny-Oest Hi Jenny, Sorry I missed your chat. I was near my computer, but I was on a phone call with an inquiry. I tried to get back to you but you were already off line.

                        I can set the chat box to Online, Away, or Invisible. I usually forget to set it to Away. I can also answer a chat using my mobile phone if I’m not by my computer.

                        I’ve had some action with the Chat box. One booking as a result. Three asking questions.

                        The thing I like best about the chat box is the dashboard. I can see how many people visit my website and how many are return lookers. You were my missed chat. 🙂

                        I can also see what city the visitor is from, what page of my website they are on, and what city they are from. It’s really cool!

                        0_1488165076932_Screenshot 2017-02-26 21.08.57.png

                        1 Reply Last reply Reply Quote 2
                        • John Klein
                          John Klein last edited by

                          @Donna-Notaro I like that dashboard feature. Are you paying for this service?

                          Thanks,
                          John

                          Donna Notaro 1 Reply Last reply Reply Quote 0
                          • Donna Notaro
                            Donna Notaro @John Klein last edited by

                            @John-Klein

                            No. Tawk.to is a free program. What’s really cool is that it notifies me when someone is visiting my website, whether or not we chat. I can see the source where they found my website and I can even see what city they are in. I can also see if they are on a mobile device or a computer. It’s very cool! Working flawlessly with MyVR.

                            1 Reply Last reply Reply Quote 2
                            • Chad Service
                              Chad Service last edited by

                              Recently starting using tawk.to. It seems pretty cool right now. I love the dashboard.

                              I did get an owner complaining they were getting wierd pop ups on my site such as “you won an ipad” and other random things.

                              Could that be connected to talk.to? I’m thinking it is just that owners PC maybe.

                              Chad

                              Jenny Oest 2 Replies Last reply Reply Quote 0
                              • Jenny Oest
                                Jenny Oest @Chad Service last edited by

                                @Chad-Service - I use tawk.to also and love it. I can see realtime which pages guests are on when they call or chat. I’ve never received a comment about pop-ups so I don’t think it’s connected. They don’t do ads - I’m pretty sure it’s against their business model concept.

                                1 Reply Last reply Reply Quote 0
                                • Jenny Oest
                                  Jenny Oest @Chad Service last edited by Jenny Oest

                                  @Chad-Service - one word of caution - always remember to log out. Otherwise someone may try to chat with you when you’re not actually at your computer! 🙂 I’ve had that happen so I speak from experience. It’s easy to forget if you have it running in the background and then just step away.

                                  1 Reply Last reply Reply Quote 0
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