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    Solved How do I move reservation to a different property?

    Reservations & Quotes
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    • Rikke Page
      Rikke Page last edited by

      Hello - I hope someone can guide me on how to change a reservation. We have a guest who has made a reservation but now she wants to stay in one of our other properties. How do we transfer her booking to the new property and how do we clear the dates in the calendar for the original booking without canceling her reservation. Thanks Rikke

      Markus Nordvik 1 Reply Last reply Reply Quote 0
      • Markus Nordvik
        Markus Nordvik MyVR Employee @Rikke Page last edited by

        @Rikke-Page Hi Rikke - you should be able to modify the reservation’s terms, which means you will change the property, dates, cost, etc. without cancelling the reservation. Switching properties will automatically clear the original property’s calendar.

        You can read more on how to change a reservation here.

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        • Rikke Page
          Rikke Page last edited by

          @Markus-Nordvik All sorted. Thanks for your help.

          Markus Nordvik 1 Reply Last reply Reply Quote 0
          • Markus Nordvik
            Markus Nordvik MyVR Employee @Rikke Page last edited by Markus Nordvik

            @Rikke-Page No problem - glad you were able to make the change.

            Side note: having you build a new quote to change the reservation terms puts you in a position to have a very clear historical view of how your reservation has changed - for bookkeeping, problem solving, etc. If you modify the reservation terms, you can go to the Timeline from the reservation detail view and click View Modification.
            0_1486485074494_terms_modification.png

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