Channel Integration and withholding deposits (VRBO)
Our most recent guest completely destroyed our home. We have a 1,000.00 security deposit in place, as well as a rental contract that defines damage and withholding.
This guest booked through VRBO, and I feel like my hands are a bit tied. While I CAN withhold his deposit, I am afraid that he may send us a negative review after I withhold. We have tons of evidence of the damage and he wouldn’t have a case even if he contested it. We’re still new on the scene a negative review could offset everything for us.
Has any one been in this situation before? If so can you shed some light on this?
Here’s what I’ve got:
- If we are withholding a security deposit from a guest and he decides to contest it, how does work with MYVR’s integration with VRBO?
Let’s say I withhold the entire amount and send him a detailed message as to why, and he disagrees. How will we receive notifications and updates to the case?
If we withhold his deposit prior to him reviewing us, can he leave us a negative public review even though he caused massive damages to a property? If he is able to do this, are we able to respond?
When do VRBO reviews become visible to us, and how do we respond to it publicly once the review has been posted, I know MYVR acts as the middle man through a lot of this. Additionally, can we attach pictures of the damage that can be added to our response?
If his damages exceed our deposit, do we have the option to withhold more? If so, how?
It’s my understanding that anything to do with the reviews themselves, we have to open a ticket and MYVR responds on our behalf?
We are supposed to receive an email from VRBO to rate traveler’s, none of the administrators on the account, including myself have never received these emails. Is this a glitch? How is this different than opening a ticket and asking that MYVR formally review a traveler for us?
Thanks so much!!!
Those are all reasons why we moved away from Security Deposits and use the Damage Protection from Assurant.
Besides not having to pay the now non-refundable credit card fees for the Security Deposit, we don’t have to haggle with the guests over damages.
We chose to place $3000 coverage on each reservation as our costs regionally are very high. Ex. $65 per hour for a handyman.