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    Solved SMS Message option

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    • Jenny Oest
      Jenny Oest last edited by

      Now that there is an option to send an automated message via SMS instead of email, I’m experimenting with it using an early arrival code.

      But I’ve noticed that the message comes from an unrecognized phone number, and if the guest replies to that phone number, the message doesn’t reach me - and the guest is not notified that their message has not been received.

      To avoid confusion, does anyone know if there is a way to have an SMS message appear to come from a different phone number (mine) and then responses directed there?

      Thanks

      Jenny

      Joseph Sennish K 2 Replies Last reply Reply Quote 0
      • Joseph Sennish
        Joseph Sennish @Jenny Oest last edited by

        @jenny-oest Interesting idea. Until that comes to fruition, maybe include “do Not reply to this message” or “for more information message me at 123.456.7890” in your message.?

        Jenny Oest 1 Reply Last reply Reply Quote 0
        • Jenny Oest
          Jenny Oest @Joseph Sennish last edited by

          @joseph-sennish I considered that but just today I texted someone a link to my welcome book and they replied asking where they would find the welcome book. And people fire a response back very quickly almost every time I text their early arrival info, so I think the odds are against them catching that. Lol.

          I may create a Zapier function IF it can display as coming from a number where I can receive the reply.

          1 Reply Last reply Reply Quote 0
          • K
            Kendall Hill @Jenny Oest last edited by

            @jenny-oest Could you advise how to access the option to send an automated message via SMS? We are having trouble finding helpful information about this capability. Thank you so much!

            Jenny Oest 1 Reply Last reply Reply Quote 0
            • Jenny Oest
              Jenny Oest @Kendall Hill last edited by

              @kendall-hill - When you set up an automated email, there are 4 sections in the set-up. The last section is “Recipients”.

              0_1603128728632_Screen Shot 2020-10-19 at 1.28.41 PM.png

              You’ll want to toggle the switch to “ON”. Then if it can, it will send via SMS text, but if not, it will send an email. But note, that if the guest replies, you will never see the reply message, which could be a little confusing to the guest. To help, make sure your message content is clear that hitting ‘reply’ will NOT reach you.

              Hope that helps!

              Jenny

              K 1 Reply Last reply Reply Quote 1
              • K
                Kendall Hill @Jenny Oest last edited by

                @jenny-oest Thank you so much for your help!! Much appreciated!

                1 Reply Last reply Reply Quote 1
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