Odd Week Availability Issue???
John Hughes last edited by John Hughes
Hello My Fellow MyVR Peeps;
Happy New Year to you all!!!
So I have an issue that I can’t seem to work through:
I normally only do whole week (Saturday to Saturday) stays. In March 2020, I have a situation that we will have a 9-day period (Thursday March 5 through Saturday March 14). I would like to give potential Guests the option of renting between 7 and 9 nights (Thursday to Thursday, Friday to Friday, etc…OR to rent the entire 9 nights).
On my MyVR website I can see that March 5 - 14 is available but I can only “book” the Saturday to Saturday (normal) time-frame. On VRBO, etc I only see March 7 - 14 (the normal 7 day rental period). I use Pricelabs for dynamic pricing and I cannot seem to figure out how to make this optional “odd week” happen. I have tried to modify with MyVR, have made it a cluster on Pricelads, etc but cannot seem to figure out the proper work around.
***One thing I need is for check-out date to be no later than the Saturday, March 14 date.
Any help, suggestions would be most appreciated.
Joseph Sennish last edited by
Maybe create a new rate for that nine date period, set your minimum stay to seven days and as an Event rate so they can only book within those nine dates?
@john-hughes - as long as you set the required minimum for those nights to a 7 night minimum, it should do as you describe. They’ll have to book at least 7 nights, and their stay would have to begin Thurs, Fri or Sat to accomplish that.
Joseph, Thanks for the reply. I did try that approach but it does not allow me to restrict that the check-out date cannot be later than Saturday, March 14, 2020. With the “Event” feature you set perimeters but than it allows Guests to come earlier and/pr stay later than the chosen “Event Dates” (which seems like a flaw in the programming.
The problem seems to be that if you chose to restrict the “changeover day” then there can only be one check-out day (in this case Saturday, March 14). But what if someone wanted to come in on Thursday, March 5th and leave on Friday, March 13th??? The software will not allow for that scenario.
Thanks for giving it some thought though.
Thanks for your reply. Yes I tried to do that but for some reason it will not allow the Thursday or Friday check-in/check-out option.
I don’t know if it has to do will programming between MyVR & PriceLabs (PL’s sends message stating that MyVR ONLY allows one day option for check-in & check-out even though I have set the parameter to allow any 7 or more nights stay for this time period).
HomeAway/VRBO, AirBnB, etc do not even show that Thursday and Friday are available even though I’ve opened those dates on MR calendar.
Thanks for trying to help,
@john-hughes ah - with PriceLabs you’ll want to set a specific customization for those dates to allow a 7 night minimum, but change the acceptable turn dates to allow Thursday’s and fridays. It sounds like it’s defaulting to your higher level sat to sat turn days. Changing it at the lower level should override that.
@jenny-oest - actually you can set it as ANY day turn during that period, as long as you have the 7 night minimum?
Again thanks for lending a helping hand!
I’ve tried all of those to NO avail.
One thing that is odd is the fact that on MyVR, my webiste and Pricelabs calendar(s)…all show the dates of March 5 through March 14 available for rent…BUT…on the listing sites it only shows March 7 - March 14 (Saturday to Saturday…our normal check-in.check-out preference).
I have tried to adjust from within MyVR, from within Pricelabs but cannot get this to work correctly.
On my website, I can see the March 5 - March 14 as available but when I try to "check-in on Thursday or Friday (March 5 or 6) I see message “Check-In/Out Dates Invalid”
I have message into PriceLabs and was hoping for someone with MyVR personnel might weigh-in here.
Jenny Oest last edited by Jenny Oest
@john-hughes - I see your issue. I have a similar situation on my calendar and just went to update it. Price labs is giving that error message saying that it’s a MyVR restriction. But it probably should not be. I think this will be a tech support issue for PriceLabs? Maybe if we BOTH report it now, they’ll find the issue I’m putting in a tech support check for pricelabs.
@john-hughes - Do you have any group level customizations or any higher level customizations in PriceLabs that turn on the day of the week changes?
Jenny., I sent the same request to PriceLabs.
No I do not have any group level or higher level customizations turned on with PriceLabs/
Thanks, hopefully we can both figure this issue out.
@john-hughes - when you go to your calendar page in pricelabs, there is a link on the right that says date specific overrides. There it lists the restrictions and I can see the one blocking mine - I just can’t figure out where to fix it. But it says it’s under the MyVR customization. I have Sat to Sat only for the summer months and want to override it for a two week window. Check that button and see if you can find which override is restricting you?
@john-hughes - OK I found it
Go under Customizations - the first block will show the MyVR (all account) customizations:
Scroll to the bottom of the block and select Date Specific Overrides - Update.
There, go to the override that covers the dates you are working on.
I currently have June, July under one customization that shows Sat only turn dates.
REMOVE the customization that restricts your dates, and then add those restrictions back for each property or property grouping at a lower level. Then on your specific property, add it only for the dates desired.
Does that make sense?
It appears that with PL, if you restrict the turnover day change at a higher level, you can’t override it at a lower level?
@John-Hughes - did that work for you?
Jenny; Thanks for your help but I did a different work around with the help of the folks at PriceLabs. Basically I had to go to particular dates on MyVR calendar rates and turn off the Saturday check-in/check-out (ONLY for those dates I wanted this exception for).
Then I went to PriceLabs and instead of choosing all nine (9) nights as one block, I kept the Saturday to Saturday as is but them made Thursday, March 5 and Friday March 6 two separate “orphan” days (still requiring a 7-nite minimum stay.
Then did sync and it is working fine.
Hope you are well.
Thanks for your continued assistance in all things MyVR related.