Refunds for Assurant Policies on cancelled reservations


  • Newcomer

    How do I get/request a refund on a damage protection policy purchased for a reservation that has now been cancelled?

    Will the MYVR system automatically refund me the policy amount I paid when the reservation was made? If not, how do I initiate my refund?

    Thanks so much!
    Sallie


  • MyVR Employee

    Hey Sallie,

    If you cancel a reservation prior to the check-out date, we automatically cancel any insurance policy associated with the reservation and issue a refund for the original cost of the policy. If you navigate to view the reservation details in your account and click on the "Financials" tab, you'll see the insurance expense will be zero out.

    If you have already paid for the policy, you will be refunded this amount on your next insurance invoice. If you haven't yet paid for the policy, you won't be charged for it at all.

    I hope this helps!

    Cheers,
    Mike


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