Withholding Security Deposit Airbnb

[Sarah Plitt]

I recently had a renter flood my basement bathroom by back in git up. How do I withhold partial deposit from them when they booked thru AirBnb?

[Kevin Poglitsch]

Hi @Sarah-Plitt,

Thanks for reaching out on the MyVR community - sorry to hear about the flood.

For Airbnb, you would want to open up a claim on the Airbnb Resolution Center within 14 days of the guest's checkout. A step-by-step guide on the process for submitting a claim can be found on their website here:

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place

Regards,
Kevin