Messages: Receiving photos from Airbnb message

[Sebastien Long]

Hi,

Guests send us photos of their ID as part of our screening. I’m not seeing any photos coming through in messages (we’ve just switched, so only seen this for Airbnb bookings so far). There are also a variety of other use cases where guests will send us a photo, e.g. to report a problem or something they might have broken, etc…

I’m seeing a blank message, however. Is this normal?

Thanks,

Seb.

[Jess Milligan]

Hey @Sebastien-Long - yes, this is normal. Airbnb strips any HTML, links, attachments, pictures and all other non-textual elements from messages before they are sent.