Navigation

    • Login
    • Search
    • [[global:header.categories]]
    • [[global:header.recent]]
    • [[global:header.popular]]
    • MyVR.com

    Stripe Payment Dispute Requires a Customer's IP Address. How do I find this?

    Booking & Payments
    3
    6
    8387
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • J
      Jonathan Frost last edited by

      I have a “no refunds” policy. A guest cancelled and has gone to their bank to dispute the charge. Stripe is requesting the customer’s IP Address from when they paid and agreed to my terms. How may I find this?

      1 Reply Last reply Reply Quote 0
      • Tristan Brotherton
        Tristan Brotherton MyVR Employee last edited by Tristan Brotherton

        Hi Jonathan,

        We record the client IP address as part of the rental agreement phase of the checkout for booking that go through the MyVR checkout flow. So if you click on the rental agreement in the reservation details:

        0_1565027671416_4083fe75-f7b0-40c8-8df7-853f3eb59730-image.png

        You can then view the IP in the historical agreement tab:

        0_1565026949428_96cfa8f1-3511-49b8-998b-dfc385c3a6e7-image.png

        This may not apply if the booking was taken by an integrated channel.

        1 Reply Last reply Reply Quote 1
        • J
          Jonathan Frost last edited by

          Thanks for the reply, Tristan. That is helpful. However…

          Since this is for a reservation that has been cancelled, it seems that the Method and IP Address is missing. A disputed charge, after a cancelled reservation, is really the only time I’d ever need an IP Address. Is this something MyVR wipes once a reservation is cancelled? Is there anyway to retrieve it, if so?

          0_1565027708760_1baf981f-851b-4d76-8656-729d7fab742d-image.png

          1 Reply Last reply Reply Quote 0
          • Tristan Brotherton
            Tristan Brotherton MyVR Employee last edited by

            Got it - It appears we don’t always show it in the UI. I’ll drop you a note with the IP you’re looking for from our records.

            J 1 Reply Last reply Reply Quote 0
            • J
              Jonathan Frost @Tristan Brotherton last edited by

              @tristan-brotherton Thank you!

              1 Reply Last reply Reply Quote 0
              • Carole
                Carole last edited by

                @Jonathan-Frost
                Were you able to get the IP address from @Tristan-Brotherton to submit your disputed chargeback?

                1 Reply Last reply Reply Quote 0
                • First post
                  Last post

                About the MyVR Community

                • Getting Started
                • Community Rules
                • Best Practices
                Copyright © 2016 - 2020 MyVR | Contact Us
                Admin Login | Logout