New! Damage Protection by Assurant - A new way to protect your properties!


  • Newcomer

    Thank you for adding this feature! The setup was simple and I'm confident my guests will prefer this over the damage deposit option.


  • Newcomer

    Hi Samantha - I'm looking into adding the Assurant coverage but I would like to apply it selectively to certain reservations. Is that possible? I currently have my own damage waiver and fee but might not always want to take the risk such as when I have a reservation for an extra large group. Is it possible to add the Assurant coverage only when I want it? The FAQ seems to imply it will be automatically applied to all reservations on a blanket basis from the point you sign up without any control per reservation. Thanks in advance for the feedback.


  • Newcomer

    @mark-norton
    Sorry, the above question should have gone to Mike Stachowiak (@Mike-Stachowiak). Thanks.


  • MyVR Employee

    @mark-norton - at this time there's no way to selectively cover reservations. It's set up to be scaled across all channels, reservations and properties.


  • MyVR Employee

    We completed a webinar series just last week which covered a product and policy overview. See the recording below!

    https://www.youtube.com/watch?v=02RaywMYSOg

    Note: All recorded MyVR webinars can be accessed on this channel.


  • Newcomer

    Just thought I would chime in with some food for thought. One reason we elected to add the Damage Coverage was was the cost of Credit Card processing.

    Since Stripe elected to change their refund policy in January 2018, our expenses have been taking a beating on Card Processing fees for security deposits that were usually fully refunded.

    We reduced the Security Deposits, leaving ourselves more vulnerable. When we compare the Processing Fee on a $59 transaction to that of a $500 transaction, the overall savings are significant. Especially since we accept Amex and also have quite a few foreign transactions. Anywhere from $13 to $22 per transaction, and we've already done 700+ transactions this year.

    That's $10,000+. That's something to think about


  • Newcomer

    @Jess-Milligan & MyVR Support
    When I receive an Airbnb sourced reservation, the damage protection is not added as a line item in the Airbnb quote/price. Am I to assume I paid for that guest to have coverage through MyVR? MyVR displays the green logo that that Airbnb guest is covered.


  • MyVR Employee

    Hey @Sarah-Jane-Howard each channel shows fees a little differently from each other. In Airbnb's case, they usually bake any fees into the base-rate, and only have line items for the Cleaning Fee and Host Fee. Therefore the Damage Protection cost isn't called out.

    If it's enabled in your account, and if you see the green "Insured" icon - the reservation is covered.


  • Newcomer

    Is there a deductible? Sorry, I did not have time to go through all of the question here....hopefully someone can answer this quickly. Thanks!


  • Newcomer

    Another question. Can we automatically add taxes to the damage deposit? Any additional income that I charge needs to be taxed...


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