Why is it so difficult to cancel a reservation as an owner?
@leanne-jones hi Leanne - cancelling a reservation is fairly straightforward. A few questions for background...
- Was the source an integrated channel or your website?
- Are you initiating the cancellation, or has the guest requested it?
- Are you refunding any or all monies paid?
looks like we solved this one offline - for others reading, be sure not to CLOSE a reservation prior to cancelling it.