VRBO Reviews
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Hi!
I had been sharing a link with guests to write a review directly on VRBO. However, that link no longer works. Any ideas? What is the best way to ensure that guests are able to write reviews on these sites?
Thanks!
Jennifer
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@brian-mackert what Link were you using?
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Hi Brian,
Are you sending guests a link to your VRBO listing so they can write this review? Or are you sending them a different link as @Jenny-Oest asks?
HomeAway and VRBO will automatically notify the guest in their traveler account dashboard that they need to write a review once their stay is complete.
If you don't already have automation set-up, another way you can request reviews is by creating a post-stay review request message template and automated email to be triggered after guest check-out. This could save you some time!
-Anne
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Hi!
Thanks for the feedback. I was using the link: https://www.vrbo.com/4426632ha/reviews/write
This worked in the past but no longer does.
I have automation set up and mention leaving a review. If VRBO asks the traveler for it, it is fine. I also read that I should get a notification to leave a review for the traveler which does not happen. So, I just wanted to make sure something is happening to solicit a review.
Thanks again.
Jennifer
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@brian-mackert I think your format may be wrong. Check this link - within this thread you’ll find the formula.
https://community.myvr.com/topic/303/how-do-i-request-reviews-in-a-post-departure-email
Jenny
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Great! This was helpful.
Thanks again!Jennifer (and Brian)
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@Jenny-Oest Hi, Jenny. I'm sorry to be a pain, but I'm wondering if you'd be able to send me the formula. I reviewed the string of emails and saw the one I was using that didn't work (https://www.vrbo.com/xxxxx/reviews/write) but not the current one.
Thanks in advance!
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@brian-mackert
I use:
https://www.homeaway.com/vacation-rental/reviews/write/pXXXXXXX (if you're on HomeAway)If your listing is on VRBO, I think it's:
https://www.vrbo.com/reviews/write/XXXXXXX
Let me know if that works?
- Jenny
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