@Mary-Beth-Ericson - I can address #2 for you, since I lived through this a year ago when I converted. At first the "conversion credit" wasn't working properly, but once they resolved that shortly after, it was great!
The most important thing is for you to have VRBO or HomeAway listed as your Source. This is what gives you the credit.
Even if someone calls you on the phone, ask where they found your listing, and enter it as the source. If it's VRBO or HomeAway, you'll get the conversion credit. I have plenty of guests book with a phone call after seeing my listing and now I get the conversion credit.
@Margaret-D'Onofrio We leave the automated messages on for owner guests since we don't know which information might still be relevant (it could be all of it). So long as you don't set the terms with a price and payment schedule, the automated messaging around payments (e.g. payment overdue) won't fire.
As @Jenny-Oest mentioned, you can turn off the automated communications for the reservation yourself.
Lastly, setting the guest type as owner is primarily a device for tracking, it doesn't change any behavior around the reservation otherwise.
@Robin First off, the link in that help article is un-borked now This is the article you want. It goes into detail about how you would modify the terms of a reservation.
But I also want to address your specific use case. If you only want to adjust a night, but don't want to adjust the price, follow the instructions in the article above, change the stay dates on the first tab (Stay Details), and then on the second tab (Rental Terms) we give you the ability to quickly remove any change in price (the change in price happens because usually changing the length of the stay automatically changes the rent and/or fees):
@Robert-Durocher When changing information that you have set in the Properties section (Properties > My Properties in your MyVR account), you will need to return to that section to make future edits. In this case, the tax that you set was in Properties > My Properties > [property name] > Fees.
In general, when in the website editor and you hover over a component to make edits:
1) Green: this means you can make modifications in the website editor; no outside source is controlling this component. These are called Page Components in the Layout Editor.
For example, an image you drag onto the page is a Page Component.
2) Gray: this means you need to leave the website editor to make edits; the component is pulling in information from somewhere else (usually the Properties section of your MyVR account). These are called Dynamic Components in the Layout Editor.
For example, your properties rates and fees are Dynamic Components.
Lastly, I modified the title of this post to make it easier for others to find. This is an important distinction you've highlighted. Thanks!
And here is a live example of the modified widget. Note that the "RIP Current Statement" and "More at Dark Sky" links in the widget still just take you to the detailed weather page on your website in this modified version.
@Casey-Lockhart This works a little bit differently per channel, so we have laid out the way each channel is set up. You can find this information both on the myvr.com website, and also in your account if you head to the Apps > Marketplace section. I'll outline how to get at this information in either location.
On myvr.com, head to the Applications overview in the Products section. Click on the Channel App you are interested (e.g. Airbnb for Owners, HomeAway for PMs), and then click on How It Works.
Scroll down till you find Renter Transactions & Bank Transfers. Each channel app has this section, and it defines where renter credit card transactions are processed (in your MyVR account vs. in your channel account) when a renter books online. It also explains how and when funds are transferred to your bank account.
In your MyVR account, head to Apps > Marketplace. Filter by marketing channels.
Click on a channel and, as in #1 above, head to How It Works > Renter Transactions & Bank Transfers.
You cannot change the property of a reservation without changing the terms. This is because changing a property usually changes a lot about a reservation. This can include the rates, fees, merchant account, refund policy, and more. The current flow takes you through MyVR's "Quote Builder", so you can review how changing the property changes the reservation from the rental terms to booking settings.
The recommended path when changing a reservation – including changing the property of a reservation – is to create a new quote and send it to the renter before setting the quote as the new reservation terms. This allows the renter to review the new quote and agree to using it as the reservation terms. Upon the renter agreeing to the terms and conditions of the new quote, the quote will become the new reservation terms.
Thanks for bringing this to our attention. I think we may have just released a change that addresses this issue, but could you submit this as an Issue so we continue this discussion via email instead of the MyVR Community?
We like to keep the Community focussed on topics in the realm of "how do I use MyVR?" This allows the Community to remain focussed on teaching people how to use MyVR instead of on bugs and feature requests.