@joseph-sennish I considered that but just today I texted someone a link to my welcome book and they replied asking where they would find the welcome book. And people fire a response back very quickly almost every time I text their early arrival info, so I think the odds are against them catching that. Lol. I may create a Zapier function IF it can display as coming from a number where I can receive the reply.

@mary-freiberg Hi Mary, Filing the claim is easy through the App on MyVR. And it's much easier to file a claim than to bicker with a guest over the price of the items they broke. Not really getting any feedback. Possibly our pricing strategy seems to be working, we're charging $20 less than VRBO for twice the coverage.

@mike-wesling Would you mind updating the community with any feedback on using Assurant for nearly the past year - please?

@joseph-sennish said in Best practice for Stripe accounts for managing others money: ys as a Long Term rental and we have had to revise our accounting practices across the board to accommodate those longer rentals. So, AirBnb, VRBO, etc. have always paid into just one Trust Account. Thats something we would love to get a better handle on. Thank you!

@tristan-brotherton said in Multiple property calendars on one web page?: Try making a new div with a unique ID. I'm sorry I'm just seeing this now. I honestly have no idea what you're asking me to do with the code - I don't know this stuff. Can you give me a little more guidance? Thank you!!

@sallie-haws I’ve run into that too. But you can still just refund in two parts. It may take a little heads up to the guest.

@jenny-oest Thanks.

Hi Joseph, Along with adding this information in your "House Rules," you can set this expectation in your amenity list.

What a rough and bumpy ride. We started the year with $485K in sales for January & February. New all time highs for both months. Only Five Reservations cancelled after the International Travel Ban was out in effect January 31st. The Presidents address to the Nation really opened the floodgates. We cancelled 163 reservations totaling $412K. Our Shelter in Place order allowed us to service Essential Travel , Essential Business and Rentals of 31 or more days. We pivoted the business, my Missus worked her magic, and we ended April at about $455K in sales YTD. So, we booked $380K in new reservations across March and April. May was the first month we saw progress. When Pebble Beach announced the Golf Courses were reopening, there came another Tidal Wave. This month we're on pace for $300k in new sales. Even with the four new properties we've brought on during the past three months, we need more doors, we're running out of room! In May, we also filed a new corporation, brought on three Realtors (always have a side hustle) . We have a $2.5MM listing and a $2MM sale (we'll be managing as a vacation rental) in escrow. We've always had Real Estate leads from our Guests. But we've always been to busy to work them. Problem solved. Almost forgot. Received our first payment from AirBnb since March 12th this morning. Looks like we finally paid off our $77k in Cancellations on that Channel. My sense for the future is put something away for a rainy day. A hard rain.

We're doing that under Cleaners & Mx (Maintenance) by adding a delay to the Job for every Exit Clean

@heidi-navarro - not any more as I understand the rules. They're only able to review if they booked through their site.

@Jenny-Oest OOps, that was my first reply ... not sure why it was hanging around unsent (user error perhaps...) I did submit and got a response that the developers are working on an update to the checkout page. Kudos to the MyVR team - this is a very trying time and we are learning many new things that will only make all of us better business people in the end. This is an unusual business for many of us - we came to it out of love for either our property and/or our local, often with a desire to just be able to share what we love about this place - many of us had no hospitality business experience. MyVR has helped many of us grow or achieve in ways we could not without the great tools provided. This pause had highlighted some of the areas where we need tweeks, so thanks MyVR team for stepping up for us to make this system even better.

Thank you @Joseph-Sennish . That is a great idea and we are already doing that. However, it still does not answer the question of why MyVR would not be sending/updating the email address going to Stripe. Stripe is MyVR's preferred and only option for credit cards. I spoke extensively to Stripe and the only solution the would come up with is that MyVR needs to update their APIs so that the information is passed to Stripe. We never needed to find out this information, but since the Covid 19 pandemic we have been dealing with a few chargebacks and one of the requirements for answering the disputes is "a copy of the receipt". We all love MyVR, but the banks know Stripe, not MyVR. So the receipt from Stripe carries more weight than the one from MyVR. All that said, the integration between MyVR and Stripe should work.

@Rikke-Page Use the steps below to turn off "automatic approval" Go to Properties, then Properties Next go to Settings, then Booking & Payments Then select "booking policy" in the green window Go to Booking Defaults then ADVANCED SETTINGS Toggle AUTOMATICALLY APPROVE to OFF.

You can probably convert that into either a text or image file. For free solutions, try OpenOffice or GIMP.

Yes! Minimum stays and dynamic pricing are passed to all channels including booking.com. Learn more from our channel information help article.

@jonathan-murray Hey everyone - just following up on this thread, since the May invoices for channel management hit your accounts on June 1. You have probably seen your April and May channel management invoice and noticed no fees have been charged. As previously promised, any channel management fees over and above your accrued credits have been waived for these two months. We hope this provided some financial relief for many of you during these difficult times. We will return to normal billing starting with your June Channel Management invoice, which will be issued on July 1st. We hope everyone is hanging in there. We are encouraged by the increase in bookings we saw last month across the platform, and June has started strong. We're hopeful business continues to come back for everyone. We appreciate your support and if there’s anything we can do to help, please don’t hesitate to reach out.

@jim-knape - I just received word today that Floridarentals.com is making Adults a required field...so problem #1 should go away.