@darrell-looney112 - very well said. I've spoken with guests that still choose to book through the OTAs the first time, for security purposes. So far, on later visits, they book directly. Perhaps we need to offer guarantees as a start like the ones the OTAs offer?

@jenny-oest Thanks a lot for surfacing this and providing the instructions. I've used basic custom fields for only a couple items but this opened my eyes to a whole new set of automation for my properties.

It's HERE!!! https://community.myvr.com/topic/1004/custom-fields-for-reservations-are-here

Hi Olivia, HomeAway has a hard and fast 5 property minimum to list on the channel. MyVR offers owners with fewer than 5 properties distribution on the channel by listing through the MyVR HomeAway account. Owners distributed under this setup do not have access to their own dashboard, as it is a universal account. When you transfer the listing to the universal account, MyVR issues a ticket to HomeAway/VRBO to transfer any associated reviews and cancel the old listing. A new listing ID is generated. I can't quite tell from the property photos or location map, but if those links are a duplicate of the same property we can open a ticket on your behalf. I am not seeing either of those links associated with properties in your MyVR HomeAway for Owners app. (Grey link under the property name.) I will send you a direct message as well so Support can assist further. Thank you, Anne

@jenny-oest LOL clearly I was overthinking this! I don't know why I didn't think of that. It's been a long day! Thank you so much!!

@jenny-oest I'm asking if there is a feature within the MyVR website builder that allows us to add a watermark. Since all the channels prohibit the Company Logo and Contact Information, I don't feel we can do it through uploading to MyVR, but there have been ways available to do it via Code for years now.

I use Drift as a chat window on my site. I do get a number of people who use it to ask questions and some of them even fill in their name and email address. You could also require it - but the Drift team recommended I not require it because they say you will get fewer contacts. You could try it for free (I actually use the free version).

@ann-karako - for now, yes, but I think I may have to just manually send the email update after posting instead of automating it.

@jenny-oest Glad to hear it! Thanks, Jenny.

OH, I just saw that you CANNOT edit that page, which is what I had suggested in your other thread. Sorry about that!

@jenny-oest - well it was easy peasy - as soon as I asked, I found it... For anyone else looking, go to your BLOG settings in your main menu, and edit the settings there. There's a title field. Hope this helps the next person!

Re: Lodging Sales Tax Report This should open in Excel correctly on its own. I noticed this before but didn't take the time to report it. The data is being exported without a file extension which is something MyVR can fix. If you rename the file and add *.csv at the end (filename.csv), it will open properly. I submitted a bug report for this issue.

@gary-gena-davis Hello, I can shed some light on this question as well: HomeAway (and other channels) are very strict on the content that can be sent to a customer while they are still a pre-booking or inquiry state. You'll notice additional things like the customer's email are filtered - this is done by HomeAway to prevent any possibility of a booking being taken off their platform and booked independently, and taking away their cut of the booking. HomeAway filters out links as well, so when you're making quote changes within MyVR, the renter isn't receiving any sort of updated payment link to pay the new quote. That being said, after the renter commits and completes the booking, HomeAway is no longer strict about their messaging, and you would be able to send a revised quote. Here's how I recommend you handle this situation given HomeAway's restrictions: Have the renter navigate to your listing again and submit an inquiry for the correct dates Have them complete the booking with the correct set of dates, they would need to pay your full standard rate Once they have completed the booking, you would now be able to adjust the quote to reflect the discount, and the customer would be automatically refunded One possible workaround would be to configure the rental rates for the property in a way that the customer wouldn't need a separate discount (creating custom rates.) That way when the customer makes an inquiry for those dates, the final price you intend to be charging them is already being reflected.

@Heather-Wheatley We run 4 reports: We go to Setup > API & Data Access >> Manual export Reservations And then export these reports: Expenses Inquiries Line Items Payments And then ... the fun starts ... Do you know how to work with Excel?