@Tristan-Brotherton Oh, OK. That would be great. I'll get back to you.

@Tristan-Brotherton Yes, that does help, thanks!

Hi @Jenny-Oest ,

I just want to follow up and say that if this is still an issue whenever you post a link to your website, please let us know with a bug report. As Mike mentioned, other websites and apps should be able to find a photo to use when expanding a link to your website into a little preview.

Cheers,
Danny

Hi @Darrell-Looney112 ,

This sounds like a booking policy issue to me. To fix this, make sure that your Chicago properties are using a booking policy that includes the correct rental contract. If they are set to "Always Use My Default Rental Contract", make sure that you have a rental contract that's currently set as the default.

Sometimes our users will archive a rental contract that is still in use or that is the default contract. This will cause issues in the checkout page, as you are seeing.

Cheers,
Danny

Hi John,

Great question. This is the default automatic inquiry responder. This will be sent as a response to an inquiry if none of your other inquiry responders should be sent based on their rules. To customize this message, add an inquiry responder to the end of your list that has absolutely no conditions (it always sends if nothing before it sends). Make sure it is on the end of your list, otherwise it will block anything that comes after it. Here is an example of how to set this up.

Cheers,
Danny

Hi Jenny,

If I put a hold on a quote, but an instant booking is requested at the same time, I'm wondering what the priority will be when the booking request hits MyVR.

This is Channel dependent. Some channels ask us to record a booking. For these channels, such as HomeAway and Airbnb, MyVR can respond that the property is unavailable if we notice a hold on a quote. Other channels, such as Booking.com, tell us to record a booking. In this case, MyVR responds by creating the booking and warning you in the reservation detail page that the reservation overlaps with a blocking calendar event.

When a calendar change is made, is the update pushing to all listing sites, or does it wait until the next scheduled update?

We do both. We attempt to push out updates as soon as they happen, and we also do periodic updates to ensure that nothing falls through the cracks. This includes updates to listing data as well as availability data. The frequency and speed of syncing, however, are channel specific. It is possible to have a booking that doesn't immediately update on TripAdvisor, for example.

Hi Sonia,

Airbnb’s official integration currently requires that listings be instant bookable. This is true for all listings posted to Airbnb through partners like MyVR. Regarding getting a booking that didn't meet your minimum stay requirement, this shouldn't happen. We sync minimum stay requirements, as outlined in your rates, with Airbnb. Please send a bug report to our support team if this is still an issue

Cheers,
Danny

Hi Adam,

Welcome to MyVR. While we don't currently have user permissions, you can assign inquiries to individuals to clearly communicate which staff member is responsible for which inquiry / reservation.

Cheers,
Danny

Hi @MIKE-ALARID - Yes you can have a separate merchant account, setup using a booking policy. Here's a support article on that: https://help.myvr.com/hc/en-us/articles/206082873-Tutorial-Booking-Policies

If you want to accept payments, you need to setup a merchant account with Stripe and link it to your MyVR account. Here's an article: https://help.myvr.com/hc/en-us/articles/202182179-Tutorial-Activate-Stripe-as-a-Payment-Provider

You can setup different users for your account, but we don't currently have user permissions, so they would have access to your entire account.

Regarding timing, this is a community forum so response times can vary. You can also search our help content. (where those linked articles are found).

Hi @Stephanie-Ricknebaker - there are a few ways you can issue a refund, all of which are outlined in this tutorial here.

Thanks!
Markus

@Chad-Service - one word of caution - always remember to log out. Otherwise someone may try to chat with you when you're not actually at your computer! I've had that happen so I speak from experience. It's easy to forget if you have it running in the background and then just step away.

Hi All,

As a MyVR integrated user, what should I do to prepare for HomeAway communications changes?

This depends on how much customization you'd like in your inquiry auto responses:

Level 1: Do nothing. Your current auto responses will be sent as is and HomeAway will remove the restricted content
Level 2: Tweak Customize templates to work well after HomeAway strips content.
Level 3: Add custom templates for HomeAway, VRBO, VacationRentals.com

Just wanted to give you a quick update. It turns out that we had already implemented text only messages for HomeAway about 10 months ago when we made a similar change for FlipKey / TripAdvisor. The messages sent to HomeAway guests do not include rich HTML versions but rather a text only version. These currently still include restricted content such as links and email addresses in the message and HomeAway has not yet started stripping away that content.

We've learned a number of things while verifying this will continue to work as expected.

@John-Hughes asked if messages with links will be sent. And I'll echo @Jenny-Oest response here. If the message contains any of the restricted content, HomeAway will simply strip that content out before presenting to the renter, but will not prevent the delivery of the message. Any email addresses, phone numbers, links or attachments will be removed by HomeAway.

@Jenny-Oest mentioned creating message templates with auto responders specific to inquiries from the HomeAway brand of sites. Internally we briefly discussed and think that might be a little more than necessary.

One thing that I would consider doing is modifying the content of the message to read well, whether or not the message includes restricted content.

For example:

BAD

Hi guest, Thanks for booking our property. Feel free to email us at myprop@myprop.com or call us at 775-225-1111 with any questions about your inquiry. Or checkout our website: myprop.com. Thanks, PM

GOOD

Hi guest, Thanks for booking our property. We look forward to connecting. Many thanks, PM myprop@myprop.com 775-225-1111 myprop.com

That way when the message is stripped of any restricted content, it does not change the message.

GOOD STRIPPED

Hi guest, Thanks for booking our property. We look forward to connecting. Many thanks, PM

If small tweaks like this do not work for your situation, the next best option sounds like creating templates for HomeAway specific inquiries.

Hope that helps. We'll be monitoring this closely and making a few small adjustments this week in preparation for the change.

@Tristan-Brotherton - Got it. Thank you

Does anyone offer a CHOICE between damage insurance or a deposit? If so, how do you set that up on MyVR. I know that HomeAway/VRBO can offer that.

Hey Hunter,

Thanks for reaching out. As I understand your request, you're interested in retrieving calendar events from the API and getting details about the reservations (if any) associated with the returned calendar events.

You are correct that this information is not currently available in our CalendarEvent API Endpoint. That said, I believe this would be useful information for us to add to our API.

Look for an update on this front shortly.

Cheers,
Mike

Great, glad we were able to solve that one. Let me know if there is anything else I can answer.

@Jenny-Oest - Sorry, I meant Google Analytics. They can let you track organic conversions without paying for the AdWords route. Markus also posted how to track with MYVR as well!

Darrell