Re: End of Year Observations Year to Date through October 7, 2021 13k Users 23K Page Views 41% Direct (Retention) 36% Search (SEO) (GREATTTTTT!!!) Thank you to the MyVR Team.

@john-kanagawa you can disable it (under Setup, Bookings and Payments, Merchant Accounts) with the drop down action menu, but I don’t think you can delete it - probably because history needs to be maintained.

@jason-typrin - If you’re using the cleaning/operations jobs, you can automate a job for check-ins and check-outs to email to them - then when they look at their daily view or weekly view, they would see which ones are flips, arrivals, departures… Would that work?

Hi @Michael-Schriver, You can reach MyVR support by logging into your MyVR account and clicking “Support” in the upper left corner. Please include a description of your request. Our team is glad to help!

@rajiv-de-costa-0 Make sure your dates are correct and your filters other than property are clear. For example - “Source”

Keen to see if this ever got or is heading towards the roadmap as would be useful to start running some more fine grained analytics on the conversion funnel…

@joseph-sennish thanks!

Hi All, Whether or not your availability calendar shows ‘slashes’ is dependent on that specific property having same-day turns enabled. If the property doesn’t allow same-day turns to happen, calendar events won’t have the half-day slash format due to the entire day needing to be blocked. Details on where this setting lives on the property can be found in our below help article:

@carole I would tell her that the current reservation is non-refundable, but as a courtesy if she cancels her current dates, you will discount her next stay by $x amount. That way if she cancels, those amounts are not part of the reservation

@heidi-navarro Hi Heidi - that sounds like it’s going to need a support ticket for them to help you do that. That’s not a common activity and typically would require custom handling so I’d recommend you submit a support ticket for their customized assistance.

@terry-amacher There isn’t to my knowledge. But you could submit a feature request. Meanwhile, if there is one thread that you need in a PDF form, maybe you could ask tech support in a request to provide one for that particular instance?

HTML Responsive Web Design

Oddly, when I don’t remove the space, look what happens, even on a message reply… <script id=‘myvrCalendarScript’ type=‘text/javascript’ > // Load the MyVR JavaScript library (only do this once) (function(m,y,v,r,t,a,g) { m.MyVRWidgetObject = t, m[t] = m[t] || function() { (m[t].q = m[t].q || []).push(arguments); }, m[t].l = 1 * new Date(), a = y.createElement(v), g = y.getElementsByTagName(v)[0], a.async = 1, a.src = r, g.parentNode.insertBefore(a, g); }(window, document, ‘script’, ‘https://static.myvr.com/public/calendar/widget.js’, ‘_myvrCal’)); // Draw the MyVR calendar. (repeat for each calendar required) _myvrCal('calendar', { // Specify the property ID for the calendar propertyKey: '59b26b8dbd4f4166', // Optionally specify an element ID of where to draw the calendar. // If omitted calendar will be drawn whereever this // script is placed in the document. // elementId:'myDiv', // Optionally show rates in calendar showRates: true }); </script>

This came up before and you apparently cannot remove it from the booking page but you can remove it from the inquiry widget by going into the site edit, then use the inquiry widget settings (top left hand corner). Select the “ask if smokers” and the “ask if pets” options and toggle them off. Darrell

@john-klein-0 I don’t know what’s possible. If they’re already doing something in that area,it might be. Can’t hurt to ask?

@carl-vidal We tried a sixteen unit Hotel two years ago. There were only 70 hotel doors open locally on AirBnb at the time and we launched there first. Over 90% of our bookings came from ABB. It was fine until the owner interfered with our pricing strategy, cutting rates by 50% to 70%. We gave notice and terminated the contract. Same story, no money to be made at those rates.

Bueller?

The challenge comes if they turn to VRBO. VRBO won’t support withholding those fees because Custom Cancellation Terms are available, but MyVR does not yet have them built out. Believe Stripe changed their terms January 1, 2018. We put in a request for that feature a while back when we discovered the issue. Our highest cancellation rate (65% !!) was Booking.com, so we simply changed our cancellation policy to “No Refunds Ever”. Now we get very few bookings, but we were losing money before that. Seems a better solution. But yes, VRBO used to be 2 cancellations a year for us and now they are at 17% nationally. It’s a serious issue.