@mary-freiberg watching this - I've been less than successful in my toying with webhooks. I wanted one to email me when funds are transferred...

@matthew-giles Hey Matt, We don't currently have plans for such functionality but welcome the suggestion. Do you mind clicking on the "Support" button in-app and clicking "Suggest Feature" and providing more information. We'd love learn more about your needs on this front. Cheers, Mike

@jenny-oest In our case, we book up to 12 months out. In November, one of our municipalities raised their Transient Occupancy Tax Rate from 10% to 12% effective July 1st. We had about 175 reservations that change applied to. We definitely did pass the change on.

@Jill-Evarts tagging you in this thread for reference on your original question!

@Crystal-McLaughlin I know that Google has a free tool called Google Voice that provides a phone number to mask your personal number. Check it out here: https://voice.google.com/u/0/calls. You are also able to dial out from this number on your desktop, and enable visual voicemails to be delivered to your email inbox. I've used it before and it's pretty decent! Once and a while I have a difficult time dialing out, but overall I think it's a worthwhile tool.

@jody-nakashima Hi Jody, I'm curious what you decided to do? I understand that Google has been fined for GDPR violations and that California has passed their own rules about privacy. I should add I utilize MyVR for my website, so if there are others who have a solution and use MyVR for their website, I'd like to know how you handle the privacy notice situations.

@Caroline-Benzel what do your booking policies look like? Since Booking.com is an instant booking channel, they will pursue funds on the schedule that you set. Can you clarify that part?

@ann-karako yes but as when you accept, you can customize it.

Happy to help @Mike-Wesling - Here are specific details from Booking's partner help resource on payments: We also have this channel cheat sheet in our help center that further outlines some common nuances across each channel.

We're hosting two webinars next week to showcase the features and functionality of Cleaners & Maintenance. We'll also answer live questions at the end. We encourage everyone to attend! Wednesday, June 12th @ 12:00p PST Thursday, June 13th @ 10:00a PST Registration is Required. Follow these links above to sign up! Note: we're covering the same content for both webinars, so no need to sign up for both.

Do you guys have any "Line Item" fields dropping to the Google Sheet? That can cause multiple rows to be created because of the nature of line items. Line items are seen mostly in financial context and equivalent to a receipt from the grocery store. If I buy an apple, an orange and a banana, costing $0.50, $0.75 and $0.50 and decided to write the information from the receipt to Google sheets, it would drop as three rows: Name. Item. Qty. Price. Steven. Bananna. 1. $0.50 Steven. Apple. 1. $0.50 Steven. Orange. 1. $0.75 I didn't see you mention any line item fields but wanted to mention it. There are many ways around this using Zapier's formatter action. You can find more details here: https://zapier.com/apps/formatter/help I'm happy to help if you have specific questions. I can't think of any other reasons this would happen, especially because Zapier remembers what data has already been processed. It could be a glitch, like you said but I haven't experienced it (yet!). Steven Talbott

@jess-milligan Thank you Jess!!!

@jenny-oest said in Any suggestions on how to get customers to write reviews?: Dear James, We were so pleased to have you as our guest, and are looking forward to your return! Returning guests are our favorites! Now, I have a HUGE FAVOR to ask of you As you know, 5-star reviews on HomeAway are important to guests that are considering our property for their own vacation. They can make or break a vacation rental business such as ours. I suspect you read the reviews on our listing before you chose our site. Would you mind sharing your kind comments with a 5-star review on our HomeAway/VRBO listing? Prospective guests love to read about your favorite activities or amenities, your easy of booking or customer service, and perhaps your recommendations for their trip as well! A few things guests like to know: Was the property as advertised? Did it appear just like the photos? Was the booking process easy? Was the unit clean upon arrival? Were all your questions answered or problems (if any) handled quickly and to your satisfaction? Was check-out easy? Did you enjoy any specific amenities, restaurants, or activities during your stay that you recommend to others? Did we exceed your expectations? Would you return / do business with this owner again? This review will help us to increase the number of great guests like you who may stay with us in the future, by keeping us at the top of the list of properties with 5 star reviews! We hope to have you stay with us again and since you enjoyed your stay, we also hope that you will tell all of your friends! To post your review, just click HERE [<-- hyperlink directly to the listing review page]. If you have any difficulties, just give me a call! Thanks again! Jenny (614) 439-7691 P.S. We hope that you will feel confident giving us a 5-star review! We are working VERY hard to keep our ratings at the top! Thank you Jenny and Jess for the GREAT suggestions!!!

@samantha-and-randy-arbogast My Stripe account was set up when I started MYVR. I have had really good customer service from Stripe. If you log into your Stripe account and go to the Support page, you can chat with them or ask them to call you. Good luck!

That's great news. For those who have watched the Automation Video Tutorial, the "Automation" menu has moved from being part of the "Setup" menu to having it's own space directly under "Reservations".

@Michael-Corrales this would be a good feature request!