• RE: Does a One Time Rate Override a Recurring Rate?

    Hi @joseph-sennish,

    Great question! When there are multiple custom rates (including recurring custom rates) set for particular dates, the custom rate with the shortest rate period will be applied. So, if your one time rate for 2019 has a shorter rate period, it will be used and you won't need to turn off "Repeat Annually" on your usual seasonal pricing. If your seasonal rate that repeats annually has a shorter rate period, then you should turn off "Repeat Annually" to accommodate the special rate in 2019.

    For more on rates and which rates take precedence see this help article.

    posted in Reservations & Quotes
  • Community Forum Highlights (weeks of 4/29/18 - 5/12/18)


    Airbnb Local Taxes
    @Donna-Notaro walks through how to get Airbnb to charge local-level taxes as a MyVR fee and state-level taxes as an automatically collected Airbnb fee without affecting other channels.

    AirBnB settings all grayed out
    @Mike-Stachowiak explains why Airbnb's settings are not editable after integrating MyVR with Airbnb.

    Homeaway/VRBO Cancellations
    @Jesse-Kasky highlights how to set your cancelation policy for integrated HomeAway/VRBO listings.

    Did we miss a post that you thought was great? Add a link to it in the comments below!

    posted in MyVR Best Practices
  • RE: Send all reservations a message

    I would also like to add that you can create ConstantContact and MailChimp contact lists from your MyVR contacts by using our apps. You could then use these platforms to send messages to all of your contacts including notices like this one or marketing emails.


    posted in Messages
  • RE: Renter mailing address?

    Hi @Jenny-Oest. I'm not sure if I fully understand you. Could you clarify a few things for me? Namely,

    • What information are you seeing being passed to Stripe?
    • What exactly are you trying to capture?
    • What link are you referring to?

    This is getting a bit off topic from the original post, so it might even be best if you re ask your question with more detail in a new topic.


    posted in Reservations & Quotes
  • RE: Unresolved Stripe Payment/Decline

    Hi @Darrell-Looney112 ,

    While you currently cannot mark a particular payment as refunded without issuing a refund, you can record a refund not associated with the payment that is for the same amount as the payment.

    To do this, you'd first open the reservation and then follow these steps

    1. Click on "Actions" in the upper right corner of the screen and select "New Refund"
      0_1526338404171_Screen Shot 2018-05-14 at 3.52.41 PM.png
    2. Select "Record a Refund" in the resulting modal
      0_1526338463981_Screen Shot 2018-05-14 at 3.53.57 PM.png
    3. Make sure "Refunding a Deposit" is set to "No" and enter the amount of the payment you are refunding in the "Amount" field.
    4. Click "Record Refund"
      0_1526338608152_Screen Shot 2018-05-14 at 3.54.44 PM.png


    posted in Booking & Payments
  • RE: Unresolved Stripe Payment/Decline


    You should be able to refund that payment using the Actions dropdown menu next to the payment. From there you can add a new credit card and proceed to charge for that payment. When you select "Charge Credit Card", on the resulting pop up make sure you click on the card that's being charged and select the newly added credit card.

    posted in Booking & Payments
  • RE: Pro-Rating a Quote

    Hi @carol-hagemann

    Great question, thanks for reaching out. Currently any stay over 30 days will be calculated and pro-rated based upon the monthly rate. It's currently not possible for the threshold to default to a weekly rate after the 30 nights is met. I encourage you to suggest this as a potential feature.

    For right now, the best way to accomplish the pro-rating you seek would be what you're already doing - adjusting the quote on your end.

    posted in Reservations & Quotes
  • RE: Unresolved Stripe Payment/Decline

    Hey @darrell-looney112,

    The correct way to resolve a dispute like this is to have the guest cancel the dispute with their bank. Unfortunately there's no way around either that or completing the dispute resolution process. After the dispute is settled in your favor or the guest cancels the dispute with their bank, the funds will be returned to you.

    posted in Booking & Payments
  • RE: Unresolved Stripe Payment/Decline

    Hi @darrell-looney112,

    Thanks for reaching out. If the customer disputed the charge, there is a dispute resolution process through which you can respond and submit evidence to make your case that the payment was valid. If the dispute is found in your favor, the disputed amount and fee is returned back to you. If a dispute is upheld, the card issuer’s decision is final and the cardholder’s payment remains refunded. For more information about the dispute resolution process through Stripe, please see the following article: https://stripe.com/docs/disputes

    To change the name of your Stripe account's internal name, go to Setup > Booking & Payments > Merchant Accounts, and then use the Actions drop down menu next to your Stripe account and select Manage. From there, use the icon outlined in red below to edit the account's name.
    0_1525706154429_c7b06b8e-5565-40f1-a6dd-2c9d97657c1e-image.png Screen Shot 2018-05-07 at 8.14.38 AM

    To make the Stripe account and charge identifiable to your customers, you will probably want to change the Statement Descriptor to something easily recognizable.

    posted in Booking & Payments
  • RE: AirBnB settings all grayed out

    Hey Sonia,

    Thanks for posting in the community, I'd be happy to help you with this. The listing settings you encountered that are grayed out are disabled for integrated listings. Airbnb doesn't allow modifications to these settings from within Airbnb, you should modify these settings from within MyVR.

    Regarding the instant booking setting in particular, this setting cannot be changed with integrated listings. Airbnb requires it to be on, this is a limitation of the integration. You can read more about how the integration works by viewing the Airbnb Application within your account. There is a full breakdown of how it works:

    Click on "Listing Sync Details" which covers some of the above information. I hope this helps!


    posted in Booking & Payments

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