• RE: Turning off reservation notifications

    Hi @sarah-scanlon,

    Thank you for reaching out, I'm happy to help.

    There is a way to turn those notifications off using notification rules. Just go to Setup -> Notifications -> Notification Rules. Or, alternatively just go here.


    To stop reservation emails from being sent you will probably want to disable the Default Reservation Assignee Notifications. You can also create custom notification rules if you would only want to be notified when certain events take place.

    Let us know if you need any further assistance with this.

    posted in Messages
  • RE: Mark an inquiry declined?

    Hi there,

    Just wanted to jump in and add a little context. While inquiries cannot be declined, this is one way to select inquiries that have associated declined reservations. Reservation requests can still come in as approved / declined.

    posted in Reservations & Quotes
  • Community Forum Highlights (week of 2/11/18 - 2/17/18)


    $400 for Homeaway integration?
    @Wendy-Gold outlines why MyVR charges $399 (soon to be $499) for RBO HomeAway listings.

    How does the Property Filter module work on the website?
    I explain how the Property Filter and Property List widgets work together in MyVR websites.

    Did we miss a post that you thought was great? Add a link to it in the comments below!

    posted in MyVR Best Practices
  • RE: My location is not updating to homeaway.

    Hi @tom-chesky,

    Thank you for your inquiry. The address can't be updated on HomeAway however if there is a specific map change that needs to take place, we can request those on your behalf as long as you are using the HomeAway for owners offering. For reference, those users on the HomeAway for property managers offering will need to contact PM support at HomeAway.

    If you update your rates, the rates will be updated on all channels and the sync frequency is slightly different for each channel. For HomeAway, they are updated nightly. Booking.com and FlipKey are updated real time, and Airbnb is updated hourly.

    posted in Channels
  • RE: Looming SSL issue – What to do?

    Hey Everyone,

    I wanted to provide some additional thoughts and try to clear up any confusion that may exist around MyVR’s secure website support.

    1. All MyVR websites provide a secure checkout experience, whether your website uses a subdomain of MyVR (eg: http://your-website.myvr.com) or a custom domain (eg: http://your-website.com). If you use a custom domain, we run the checkout experience through a secure subdomain of MyVR to guarantee the security of rental transactions.

    2. All websites that use a subdomain of MyVR (eg: http://your-website.myvr.com) come with HTTPS support out of the box. There is nothing you need to do, HTTPS support is provided for you the second you create your website and setup your subdomain.

    3. All websites that use a custom domain (eg: http://your-website.com) have historically not come with HTTPS support out of the box. They work great and still provide a secure checkout experience, but we have not been provisioning security certificates for custom domains out of the box. We are actively working to change this, and will be rolling out HTTPS support for all custom domains hosted on MyVR in the coming days. This includes domains purchased outside of MyVR as well as those purchased with MyVR. Behind the scenes it's a complicated process with lots of websites to transition, so it will take some time to complete. Nothing is required of you as we make this change.

    Going forward, MyVR will offer HTTPS support for all websites out of the box, including custom domain websites. In fact, we will be shutting down support for HTTP entirely and will exclusively use HTTPS for website traffic. Customers do not need to do anything to enable this support, it will happen automatically for you.

    If you currently have a website using a custom domain on MyVR and you want HTTPS support now, please write into support and we can try to bump your website up in the transition queue. Otherwise, plan on your website automatically receiving an HTTPS support upgrade in the coming days.

    I hope that clarifies some of the questions that have come up. As we roll out full HTTPS support, we'll send out a product update outlining the new functionality in greater detail. If you have any other questions, don't hesitate to ask them here and I’ll do my best to answer them.


    posted in Websites
  • RE: Archived Reservations

    Hi @darrell-looney112,

    Thank you for reaching out. Reservations can't be archived but they can be closed. Once they have been closed, you can view them by using the green "Search & Filters" button in the top right corner of the reservations page. From there, you can select to filter only closed reservations. Please see the screenshot below for where this option is.

    After you have clicked the "Closed" closed check box, you will see a list of all of your closed reservations. Hope this helps.

    posted in Reservations & Quotes
  • RE: Looming SSL issue – What to do?

    Hi @mary-freiberg,

    That is the result of you going to HTTPS, which is not supported by your site yet. If you change the location to http://oceanfrontsheltercove.com your site will work fine. The HTTPS version will start working soon as mentioned above.

    posted in Websites
  • RE: Mark an inquiry declined?

    Hi @Carole,

    Good question, sorry for the confusion. At one point in time you could "decline" inquiries but that functionality has since been deprecated. That "Declined" filter that you see in that menu used to be used for selecting those "declined" inquiries. We're working on removing that filter.

    posted in Reservations & Quotes
  • RE: Looming SSL issue – What to do?

    As @Wendy-Gold has mentioned, MyVR has implemented and is currently testing HTTPS support for all websites. It will be released several months before the Chrome 68 release in July 2018. No action by MyVR users will be required to setup or manage HTTPS certificates - all MyVR websites will have HTTPS certificates automatically issued and renewed at no additional cost. Once HTTPS support for all websites is released the switchover from HTTP to HTTPS will also happen automatically via permanent redirects (i.e. any request made to HTTP will be redirected to HTTPS). If you have other domains, not registered in MyVR but are redirecting to a MyVR registered domain you will not need to change anything - those redirections will continue to work. After HTTPS support is released you may change those redirections to point to HTTPS but it will not be required. Lastly, checkout pages (where credit card details are entered) on MyVR websites have always been and always will be served over HTTPS.

    posted in Websites
  • RE: Looming SSL issue – What to do?

    @Spencer-K-Bailey I took a look at your site, and noticed that you had embedded a widget by tawk.to - This widget has caused problems for other customers, and indeed on your site it was actually preventing some pages from loading intermittently. I would strongly suggest finding a better alternative, and not using this product.

    In order to get your site working again, I've removed it. Please open a support ticket if you'd like to discuss further.

    posted in Websites

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