• Community Forum Highlights (9/9/18 - 10/31/18)

    On November 1st, we announced some important billing updates to when and how we are collecting channel commissions going forward. Make sure to review the community post and/or the in-product update for details.

    @Spencer-K-Bailey resurrected a thread around Google Ads conversion tracking issues. We identified a technical issue and have a workaround, so if you need help there - respond to the community post and we will weigh in.

    @Sam-Stone asked about the implication of changing his fees with existing reservations. Hint: The existing reservations aren't impacted.

    Did we miss a post that you thought was great? Add a link to it in the comments below!

    posted in MyVR Best Practices
  • RE: modify a booking.com reservation

    Hi @Caroline-Benzel -

    Modifying a reservation should typically be possible.

    Instructions for modifying a reservation in Booking[dot]com can be found here.

    If that isn't possible, I'd advise you contact Booking[dot]com.

    Options for cancelling a booking for Booking[dot]com can be found here. Booking[dot]com may apply fees if you cancel a reservation. I do not suggest cancelling if it can be avoided.

    Hope that helps!

    posted in Channels
  • Important Billing Update: Channel Commission Collection & Transparency

    As you've hopefully seen in your in-product update and via email, we announced a billing update that's focused around significant changes we’re making in collecting for channel management commissions. For the long & detailed version of this announcement, you can view the product update and FAQs here.

    Here’s a high-level summary of what to expect:

    • Standardized Billing for All Channels: Prior to today, we were not collecting fees for some or all reservations sourced from Airbnb, Booking.com, and FlipKey. With this product update, will begin collecting the fee for reservations sourced from all channels.

    • New Monthly Invoice for Channel Management: Channel management booking commissions to MyVR will no longer be extracted from guest payments but aggregated into a monthly invoice. At the beginning of every month, you will receive an invoice for commissions accrued during the prior month. These invoices are also now visible in the Billing > Invoices > Commission Invoices section, and automatically collected via the card on file.

    • Improved Transparency into Fees: We’ve updated the product to provide you with a full breakdown of expenses associated with individual reservations. For every reservation in MyVR, you can now clearly see how much you’re paying for credit card processing and channel management, if applicable.

    What does this mean for you?

    Since we were not fully collecting commissions for all channels (refer to #1 above), there are some unpaid fees owed to MyVR. We are not collecting on any fees due prior to September 2018. However, we will plan to collect September and October fees on November 15th. Going forward, all commission fee invoices for the previous month will be shown and collected on the first of each month (refer to #2 above).

    Screenshots of the product enhancements related to billing:

    This is what the new Billing > Invoices > Commission Invoices view will look like when you click into a month's invoice:
    0_1541196323936_invoice.png

    This is what the Reservation view will look like if you click on a line-item from the Commission Invoice. You can download the month's transaction data in .CSV format from this modal. You can also access a downloadable report of this data using a custom date-range from Setup > Api & Data Access > Manual Exports > Reservations > Expense Transactions.
    0_1541196415463_modal_list.png

    This is what you'll see from the new "Finances" tab located in the Reservations > [Choose a Reservation] > Finances section. It outlines all fees associated with the reservation.
    0_1541196458386_expenses.png

    For the full description of this product rollout, see our product update. We anticipate some questions around this, so feel free to respond within this Community Post.

    posted in Product Updates
  • RE: Conversion Tracking

    Hey @Spencer-K-Bailey jumping in on this. Can you confirm if the conversion tracking is still unverified? Sometimes the Google Ads system takes a little while to sync.

    posted in Websites
  • RE: Local information on website

    Hi @robert-purcell-sr,

    You can add local recommendations on your website by setting up a regional guide. Learn more here, https://help.myvr.com/hc/en-us/articles/217063226.

    Please let us know if you have any questions!

    posted in Websites
  • MyVR Would Like Your Feedback!

    MyVR is evaluating property damage protection coverage as an additional product offering. We'd love your input!

    Please help us understand your business needs by providing your feedback on the following questionnaire. Estimated time to complete: 2 minutes.

    Property Damage Protection Questionnaire

    Thank you for your contribution!

    posted in General Discussion
  • RE: Air BnB experience

    @jason-jarrett said in Air BnB experience:

    I read this posting as we currently are utilizing the MyVR AirBnB application. I am finding the MyVR channel management with AirBnB to be extremely limiting. Most AirBnb listing details can not be edited on the AirBnB hosting page...Guest Requirements for example.

    Jason - your bring up some great questions. I have a few answers, and a few points of needed clarity from you.

    1. Guest Requirements - this was just added to Airbnb's API documentation and we're working on rolling out in MyVR. We'll send out a product update when it goes live. I'm assuming this is where you wanted to expand beyond the "Standard Requirements" so please let me know if you meant otherwise.

    2. Instant Booking - we definitely hear you on this, however, Instant Booking is required for any channel management partners of Airbnb. We're also seeing the industry moving that way in general. This is part of why the Guest Requirements criteria was created as it should ideally give a little more comfort to PMs on who they're renting to.

    3. Regarding the Partial/Limited Sync are you referring to the Partial channel integration or to iCal?

    Looking forward to your response.

    posted in Channels
  • Status page

    Just a reminder to subscribe to our status page at http://status.myvr.com/

    This page will provide updates if we suffer an outage.

    posted in Announcements
  • RE: Using the "USE PROPERTY FILE" feature

    Agreed! Thank you for the feedback!

    posted in Messages
  • RE: Rent rooms or beds

    Yep - that's one way to do it actually. Some users list rooms or units as a single property and then categorize the actual property as a "Group" within MyVR.

    With that said, this MyVR workaround doesn't address the category issue on channels. For example, when direct with Airbnb, property managers/owners can choose "Guest Room" as a category. However, when connected through MyVR to Airbnb, we would default to a whole unit category like "Home" or "Condo". We haven't built the connection to support "Guest Room" quite yet (which adds more specificity to my previous answer).

    @Jenny-Oest - have you designed your properties that way at all? Do you have any recommendations on how to manage it when a single unit/room is listed as a property and then connected as a Group within MyVR?

    posted in Properties

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