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  Solved How do I refund a cleaning fee?
  

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  Hi @Stephanie-Ricknebaker - there are a few ways you can issue a refund, all of which are outlined in this tutorial here.

  Thanks!
  Markus

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  Solved Is there a way to download guest information to an excel spreadsheet
  

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  @Tristan-Brotherton - Got it. Thank you

• S

  Solved WebHooks Request how is it looks like?
  

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  Great, glad we were able to solve that one. Let me know if there is anything else I can answer.

• M

  Referrals?
  

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  @MIKE-ALARID - I've always just referred in the interest of paying it forward. I'm not aware of a current referral rewards program.

  But in our own self-interest - as more users enter the MyVR family, that will increase funding toward the growth of this product, so I guess there really is a WIIFM (What's In It For Me).

• J

  Internal/System Reminders
  

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  @Danny-Eiden - thanks Danny!

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  Solved Pet Fee addable by Renter?
  

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  @Carole said in Pet Fee addable by Renter?:

  It looks like the Pet Fee that's included in the Fee Settings is linked to the guest selecting the checkoff box the "Pets" (along with the number of adults and children).

  This is correct. The special "Pet Fee" fee type is also used in our fully integrated channels. Any fee recorded as a "Pet Fee" will be included in bookings made through channels where the renter has recorded that they will be bringing pets.

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  Solved Accepting checks to alleviate C.C. fee
  

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  @Chad-Service - aw shucks...just glad to help!

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  Solved Vacation Home Rentals is now Trip Advisor...
  

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  @John-Klein said in Vacation Home Rentals is now Trip Advisor...:

  MyVR peeps - anything coming soon about integrating TripAdvisor and VacationHomeRentals?

  This is something that TripAdvisor has been working on (basically, adding VHR to their integrated platform so that it becomes part of their bundled offering for integrated partners). I don't know the latest timing on this, but we can check in with them and will do so. We should actually see them in a few days at VRMA.

• I

  Solved Installing Booking and Calendar on Personal Site
  

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  Also, my client is wanting the GET A QUOTE page like this page: >http://www.sonomasquarecottage.com/rates-and-calendar/ who is using your service.

  Is that a form you offer your customers too if someone has their own website? like maybe a link similar to the BOOK NOW link?

  Unfortunatly we do not offer a pre-built widget to get a quote. If you are comfortable writing custom HTML and JS, you can create your own form and use the MyVR.js Quote function to get a quote based on user input. However, as I mentioned earlier, using both MyVR.js and widgets on the same page can cause issues.

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  Solved How do you remove names when Exporting Calendars?
  

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  @Danny-Eiden - no it doesn't. I'm trying to update a non-integrated listing from the owner of a property I manage. They still had time left on the listing, so it's live and I wanted to keep the calendar up to date. But now they are receiving names which I don't want them to have - they're too involved...lol
  I'm going to disconnect it and return to manual updates.

• 

  Solved Trip Advisor Changes
  

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  The change that TripAdvisor is making will not directly affect MyVR users that using the full channel integration for TripAdvisor/FlipKey. Yes there is a change being made by TripAdvisor that will affect MyVR but MyVR will handle all the changes necessary in a manner that will not affect you or the delivery of your inquiries to your inbox.

• K

  Solved Data Extract, Link Inquiries to Reservations
  

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  @Kevin-Stehlin That is a good question. The short answer is yes, but it's imperfect given your objective.

  Before answering further, it's worth noting that the Reservations report allows for segmenting by source, so you can see the raw numbers when it comes to a source producing a reservation. If you want to understand that in the context of inquiry volume, you'd have to also look at the Inquiries report (and segment by source there).

  I have filed a feature improvement to establish a unique and (always) accurate link between the two exported data sets.

  Currently, the linked data between the inquiry and booking data mostly falls into two categories: guest info, stay info. Some examples of each:

  Guest info

  First name Last name Phone # Email

  Stay Info

  Property name Check-in date Check-out date

  For most folks, that information would allow them to have a high degree of accuracy when linking the two data sets.

• 

  Solved Which fields are exported to Constant Contact?
  

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  So in theory, we could use tags to customize our exports . Thx!

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  Solved Where is the app for Constant Contact?
  

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  Must have been a very bad day...LMAO

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  Solved Action Button for the Community?
  

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  @Danny-Eiden - excellent and thorough on all counts! I've come to expect nothing less.

• 

  Solved How do I add a photo to my community profile?
  

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  Open your profile
  

  Select "Edit" from the circle menu in your profile
  

  Click on the "Change Picture" button in the Edit page
  

  Select "Upload New Picture" or "Upload New Picture From URL" in the pop up
  

  Either choose a file and press "Upload" or enter a URL pointing to a picture and press "Upload Picture"
  
  

  Done!