Other

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  Assurant insurance feedback
  

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  @mary-freiberg Hi Mary, Filing the claim is easy through the App on MyVR. And it’s much easier to file a claim than to bicker with a guest over the price of the items they broke. Not really getting any feedback. Possibly our pricing strategy seems to be working, we’re charging $20 less than VRBO for twice the coverage.
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  Solved WebHooks Request how is it looks like?
  

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  @Mike-Stachowiak, Is it possible to subscribe only to specific events or do you guys push all events to all webhooks we setup under Settings > API Access > Webhooks. I see these event types and curious what they are used for? . Thanks for your help! Steven
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  Multiple Custom Rates for a property
  

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  @duane-ferrel - I use optional add-ons for the “upgrade” options. Just set your base rate for the basic package, and then an optional fee for the upgrade add-on price. You can choose to have it automatically display the option to the guest when they book. Jenny
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  Asset Management App Integration
  

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  @jenny-oest Oh OK, got it thank you Jenny.
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  How are Promotions seen on the VR channels? I have set up a promo for a property & would like to know how the guest will see/find it in the listing. Banner? Button?
  

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  Hey @Bob-Jedrzejek - The banners or buttons that are seen on discounted listings across the channels usually originate from a product-specific discount setting or feature. These don’t translate from MyVR if you apply a discounted rate/custom rate/event rate. The rate is just dropped without any additional marketing around it.
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  Waiting List
  

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  Thank you @Jenny-Oest!
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  Solved Lodging Sales Tax Report
  

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  Re: Lodging Sales Tax Report This should open in Excel correctly on its own. I noticed this before but didn’t take the time to report it. The data is being exported without a file extension which is something MyVR can fix. If you rename the file and add *.csv at the end (filename.csv), it will open properly. I submitted a bug report for this issue.
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  Solved Sending MyVR a contact us message
  

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  @Drew-Wade - Specifically a number of users have had this issue when using Adblockers - such as Ublock, so that’s also a good place to start (checking that adblockers are disabled for MyVR).
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  Solved TripAdvisor Collects Hotel Occupancy Tax?
  

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  @lindsay-barrett thank you Lindsay!
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  Door locks & keypad types
  

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  @carole to keep. In that case you might be better served with a preprogrammed lock like the Resort Lock.
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  Solved Report which shows rent, cleaning fee, and occupancy tax paid to owner during a specific date period?
  

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  Hi @sarah-peabody, Great question. You could create such a report by exporting line items (here), and then using that data in Excel.
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  Solved Importing a current active listing from my airbnb account
  

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  Hi @Eric-Sullivan - short story: the reviews will remain. Once you have connected MyVR to your Airbnb account, we do push in a new listing from MyVR. However, in the Airbnb account you have the option to match the listing we pushed in to one that already exists. When you do that, we take over controlling the content of the listing (rates, photos, descriptions, etc.), but the reviews will remain. Hope that helps! Markus
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  Solved Changing Templates
  

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  Hi Chad, Good question. Here is a great post that discusses what happens when you change the template of a MyVR website What happens if I change my multi property template? When we make the change, will any of our pages go offline? No, all of your published pages will remain online if you change your template. Cheers, Danny
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  Solved Guest emails for mailchimp
  

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  Hi @Jenny-Story - as @Jenny-Oest mentioned, you can install the MailChimp app in your account to automatically sync contacts between MyVR and your MailChimp account. Or, if you just want to get ahold of all your contacts to figure out what you want to do, you can export your contacts.
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  Collecting Reviews from Guests
  

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  Hi Jill, It looks like you already have a review page setup, and published: If you didn’t you’d make one with the “new page” button. Once you’ve linked to it, you add reviews from your renters under your property section. You’ll need to ask them to send you the reviews so you can add it. There are also a few posts in the community detailing how people have setup third party forms to capture reviews from their guests on their websites.
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  Solved How do I add an optional fee for guests/renters?
  

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  @Jenny-Oest Hi Jenny, It’s a standard list of basic items. People can customize for an extra fee but I prefer that not happening (time suck) Best Rasmus
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  Solved How do I refund a cleaning fee?
  

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  Hi @Stephanie-Ricknebaker - there are a few ways you can issue a refund, all of which are outlined in this tutorial here. Thanks! Markus
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  Solved Is there a way to download guest information to an excel spreadsheet
  

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  @Tristan-Brotherton - Got it. Thank you
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  Referrals?
  

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  @MIKE-ALARID - I’ve always just referred in the interest of paying it forward. I’m not aware of a current referral rewards program. But in our own self-interest - as more users enter the MyVR family, that will increase funding toward the growth of this product, so I guess there really is a WIIFM (What’s In It For Me).
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  Internal/System Reminders
  

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  @Danny-Eiden - thanks Danny!