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• N

  Solved Lodging Sales Tax Report
  

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  Hi Nikki,

  You can export your line items to generate such a report. To do this, you will need to follow these steps

  Go to Setup > API & Data Access > Manual Export

  Open the Line Items tab, select a date range, and export the data as a CSV file.

  Open the CSV file in a spreadsheet application (e.g. Microsoft Excel, Google Sheets) and use the data to create your report. In this case, you would use the Reservation and Type columns to sum all of the Tax type fees paid for each reservation.

  Cheers,
  Danny

• 

  Solved Changing Templates
  

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  Hi Chad,

  Good question. Here is a great post that discusses what happens when you change the template of a MyVR website

  What happens if I change my multi property template?

  When we make the change, will any of our pages go offline?

  No, all of your published pages will remain online if you change your template.

  Cheers,
  Danny

• J

  Solved Guest emails for mailchimp
  

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  Hi @Jenny-Story - as @Jenny-Oest mentioned, you can install the MailChimp app in your account to automatically sync contacts between MyVR and your MailChimp account.

  Or, if you just want to get ahold of all your contacts to figure out what you want to do, you can export your contacts.

• J

  Collecting Reviews from Guests
  

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  Hi Jill,

  It looks like you already have a review page setup, and published:

  If you didn't you'd make one with the "new page" button.

  Once you've linked to it, you add reviews from your renters under your property section. You'll need to ask them to send you the reviews so you can add it.
  There are also a few posts in the community detailing how people have setup third party forms to capture reviews from their guests on their websites.

• 

  Solved How do I add an optional fee for guests/renters?
  

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  @Jenny-Oest Hi Jenny,

  It's a standard list of basic items. People can customize for an extra fee but I prefer that not happening (time suck)

  Best

  Rasmus

• S

  Solved How do I refund a cleaning fee?
  

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  Hi @Stephanie-Ricknebaker - there are a few ways you can issue a refund, all of which are outlined in this tutorial here.

  Thanks!
  Markus

• 

  Solved Is there a way to download guest information to an excel spreadsheet
  

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  @Tristan-Brotherton - Got it. Thank you

• S

  Solved WebHooks Request how is it looks like?
  

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  Great, glad we were able to solve that one. Let me know if there is anything else I can answer.

• M

  Referrals?
  

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  @MIKE-ALARID - I've always just referred in the interest of paying it forward. I'm not aware of a current referral rewards program.

  But in our own self-interest - as more users enter the MyVR family, that will increase funding toward the growth of this product, so I guess there really is a WIIFM (What's In It For Me).

• J

  Internal/System Reminders
  

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  J

  @Danny-Eiden - thanks Danny!

• 

  Solved Pet Fee addable by Renter?
  

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  @Carole said in Pet Fee addable by Renter?:

  It looks like the Pet Fee that's included in the Fee Settings is linked to the guest selecting the checkoff box the "Pets" (along with the number of adults and children).

  This is correct. The special "Pet Fee" fee type is also used in our fully integrated channels. Any fee recorded as a "Pet Fee" will be included in bookings made through channels where the renter has recorded that they will be bringing pets.

• 

  Solved Accepting checks to alleviate C.C. fee
  

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  @Chad-Service - aw shucks...just glad to help!

• 

  Solved Vacation Home Rentals is now Trip Advisor...
  

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  @John-Klein said in Vacation Home Rentals is now Trip Advisor...:

  MyVR peeps - anything coming soon about integrating TripAdvisor and VacationHomeRentals?

  This is something that TripAdvisor has been working on (basically, adding VHR to their integrated platform so that it becomes part of their bundled offering for integrated partners). I don't know the latest timing on this, but we can check in with them and will do so. We should actually see them in a few days at VRMA.

• I

  Solved Installing Booking and Calendar on Personal Site
  

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  Also, my client is wanting the GET A QUOTE page like this page: >http://www.sonomasquarecottage.com/rates-and-calendar/ who is using your service.

  Is that a form you offer your customers too if someone has their own website? like maybe a link similar to the BOOK NOW link?

  Unfortunatly we do not offer a pre-built widget to get a quote. If you are comfortable writing custom HTML and JS, you can create your own form and use the MyVR.js Quote function to get a quote based on user input. However, as I mentioned earlier, using both MyVR.js and widgets on the same page can cause issues.

• 

  Solved How do you remove names when Exporting Calendars?
  

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  @Danny-Eiden - no it doesn't. I'm trying to update a non-integrated listing from the owner of a property I manage. They still had time left on the listing, so it's live and I wanted to keep the calendar up to date. But now they are receiving names which I don't want them to have - they're too involved...lol
  I'm going to disconnect it and return to manual updates.

• 

  Solved Trip Advisor Changes
  

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  The change that TripAdvisor is making will not directly affect MyVR users that using the full channel integration for TripAdvisor/FlipKey. Yes there is a change being made by TripAdvisor that will affect MyVR but MyVR will handle all the changes necessary in a manner that will not affect you or the delivery of your inquiries to your inbox.

• K

  Solved Data Extract, Link Inquiries to Reservations
  

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  @Kevin-Stehlin That is a good question. The short answer is yes, but it's imperfect given your objective.

  Before answering further, it's worth noting that the Reservations report allows for segmenting by source, so you can see the raw numbers when it comes to a source producing a reservation. If you want to understand that in the context of inquiry volume, you'd have to also look at the Inquiries report (and segment by source there).

  I have filed a feature improvement to establish a unique and (always) accurate link between the two exported data sets.

  Currently, the linked data between the inquiry and booking data mostly falls into two categories: guest info, stay info. Some examples of each:

  Guest info

  First name Last name Phone # Email

  Stay Info

  Property name Check-in date Check-out date

  For most folks, that information would allow them to have a high degree of accuracy when linking the two data sets.

• 

  Solved Which fields are exported to Constant Contact?
  

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  So in theory, we could use tags to customize our exports . Thx!

• 

  Solved Where is the app for Constant Contact?
  

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  Must have been a very bad day...LMAO

• 

  Solved Action Button for the Community?
  

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  @Danny-Eiden - excellent and thorough on all counts! I've come to expect nothing less.