Other

• 

  Assurant insurance feedback
  

  4
  0
  VOTES
  4
  Posts
  246
  Views

  

  @mary-freiberg Hi Mary, Filing the claim is easy through the App on MyVR. And it's much easier to file a claim than to bicker with a guest over the price of the items they broke. Not really getting any feedback. Possibly our pricing strategy seems to be working, we're charging $20 less than VRBO for twice the coverage.
• S

  Solved WebHooks Request how is it looks like?
  

  5
  0
  VOTES
  5
  Posts
  2996
  Views

  

  @Mike-Stachowiak, Is it possible to subscribe only to specific events or do you guys push all events to all webhooks we setup under Settings > API Access > Webhooks. I see these event types and curious what they are used for? . Thanks for your help! Steven
• D

  Multiple Custom Rates for a property
  

  2
  0
  VOTES
  2
  Posts
  639
  Views

  

  @duane-ferrel - I use optional add-ons for the "upgrade" options. Just set your base rate for the basic package, and then an optional fee for the upgrade add-on price. You can choose to have it automatically display the option to the guest when they book. Jenny
• A

  Asset Management App Integration
  

  10
  0
  VOTES
  10
  Posts
  1409
  Views

  

  @jenny-oest Oh OK, got it thank you Jenny.
• 

  Promo Code - Discount Type
  

  3
  0
  VOTES
  3
  Posts
  854
  Views

  

  We're wanting to promote a third night free for minimum two night bookings. Yes, agree the manual refund after reserving may be the way to go. I can't create the promo as a % since we're not wanting to give more than just one nightly rate for a longer stay reservation.
• B

  How are Promotions seen on the VR channels? I have set up a promo for a property & would like to know how the guest will see/find it in the listing. Banner? Button?
  

  3
  0
  VOTES
  3
  Posts
  1299
  Views

  

  Hey @Bob-Jedrzejek - The banners or buttons that are seen on discounted listings across the channels usually originate from a product-specific discount setting or feature. These don't translate from MyVR if you apply a discounted rate/custom rate/event rate. The rate is just dropped without any additional marketing around it.
• J

  Waiting List
  

  4
  1
  VOTES
  4
  Posts
  1470
  Views

  

  Thank you @Jenny-Oest!
• N

  Solved Lodging Sales Tax Report
  

  5
  0
  VOTES
  5
  Posts
  2587
  Views

  

  Re: Lodging Sales Tax Report This should open in Excel correctly on its own. I noticed this before but didn't take the time to report it. The data is being exported without a file extension which is something MyVR can fix. If you rename the file and add *.csv at the end (filename.csv), it will open properly. I submitted a bug report for this issue.
• D

  Solved Sending MyVR a contact us message
  

  3
  0
  VOTES
  3
  Posts
  1542
  Views

  

  @Drew-Wade - Specifically a number of users have had this issue when using Adblockers - such as Ublock, so that's also a good place to start (checking that adblockers are disabled for MyVR).
• G

  Solved TripAdvisor Collects Hotel Occupancy Tax?
  

  5
  0
  VOTES
  5
  Posts
  1973
  Views

  G

  @lindsay-barrett thank you Lindsay!
• 

  Door locks & keypad types
  

  7
  0
  VOTES
  7
  Posts
  2897
  Views

  

  @carole to keep. In that case you might be better served with a preprogrammed lock like the Resort Lock.
• 

  Solved Pet Add-On Option Showing for Non Pet Friendly Properties
  

  7
  0
  VOTES
  7
  Posts
  2910
  Views

  

  @wendy-gold - I like to keep the option to check it on my non-pet friendly properties as well. That way, if they do check it, I can send them a reply (auto reply) indicating that this is not a pet-friendly rental, but we have others that are... Just an idea ? Jenny
• S

  Solved Report which shows rent, cleaning fee, and occupancy tax paid to owner during a specific date period?
  

  2
  0
  VOTES
  2
  Posts
  1455
  Views

  W

  Hi @sarah-peabody, Great question. You could create such a report by exporting line items (here), and then using that data in Excel.
• E

  Solved Importing a current active listing from my airbnb account
  

  2
  0
  VOTES
  2
  Posts
  1647
  Views

  

  Hi @Eric-Sullivan - short story: the reviews will remain. Once you have connected MyVR to your Airbnb account, we do push in a new listing from MyVR. However, in the Airbnb account you have the option to match the listing we pushed in to one that already exists. When you do that, we take over controlling the content of the listing (rates, photos, descriptions, etc.), but the reviews will remain. Hope that helps! Markus
• 

  Solved Changing Templates
  

  2
  0
  VOTES
  2
  Posts
  1753
  Views

  

  Hi Chad, Good question. Here is a great post that discusses what happens when you change the template of a MyVR website What happens if I change my multi property template? When we make the change, will any of our pages go offline? No, all of your published pages will remain online if you change your template. Cheers, Danny
• J

  Solved Guest emails for mailchimp
  

  3
  0
  VOTES
  3
  Posts
  2257
  Views

  

  Hi @Jenny-Story - as @Jenny-Oest mentioned, you can install the MailChimp app in your account to automatically sync contacts between MyVR and your MailChimp account. Or, if you just want to get ahold of all your contacts to figure out what you want to do, you can export your contacts.
• J

  Collecting Reviews from Guests
  

  2
  0
  VOTES
  2
  Posts
  1956
  Views

  

  Hi Jill, It looks like you already have a review page setup, and published: If you didn't you'd make one with the "new page" button. Once you've linked to it, you add reviews from your renters under your property section. You'll need to ask them to send you the reviews so you can add it. There are also a few posts in the community detailing how people have setup third party forms to capture reviews from their guests on their websites.
• 

  Solved How do I add an optional fee for guests/renters?
  

  5
  0
  VOTES
  5
  Posts
  3332
  Views

  

  @Jenny-Oest Hi Jenny, It's a standard list of basic items. People can customize for an extra fee but I prefer that not happening (time suck) Best Rasmus
• S

  Solved How do I refund a cleaning fee?
  

  2
  0
  VOTES
  2
  Posts
  1849
  Views

  

  Hi @Stephanie-Ricknebaker - there are a few ways you can issue a refund, all of which are outlined in this tutorial here. Thanks! Markus
• 

  Solved Is there a way to download guest information to an excel spreadsheet
  

  3
  0
  VOTES
  3
  Posts
  2327
  Views

  

  @Tristan-Brotherton - Got it. Thank you