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  Solved Sending MyVR a contact us message
  

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  @Drew-Wade - Specifically a number of users have had this issue when using Adblockers - such as Ublock, so that's also a good place to start (checking that adblockers are disabled for MyVR).
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  Solved TripAdvisor Collects Hotel Occupancy Tax?
  

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  @lindsay-barrett thank you Lindsay!
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  Door locks & keypad types
  

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  @carole to keep. In that case you might be better served with a preprogrammed lock like the Resort Lock.
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  Solved Pet Add-On Option Showing for Non Pet Friendly Properties
  

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  @wendy-gold - I like to keep the option to check it on my non-pet friendly properties as well. That way, if they do check it, I can send them a reply (auto reply) indicating that this is not a pet-friendly rental, but we have others that are... Just an idea ? Jenny
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  Solved Report which shows rent, cleaning fee, and occupancy tax paid to owner during a specific date period?
  

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  Hi @sarah-peabody, Great question. You could create such a report by exporting line items (here), and then using that data in Excel.
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  Solved Importing a current active listing from my airbnb account
  

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  Hi @Eric-Sullivan - short story: the reviews will remain. Once you have connected MyVR to your Airbnb account, we do push in a new listing from MyVR. However, in the Airbnb account you have the option to match the listing we pushed in to one that already exists. When you do that, we take over controlling the content of the listing (rates, photos, descriptions, etc.), but the reviews will remain. Hope that helps! Markus
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  Solved Lodging Sales Tax Report
  

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  Hi Nikki, You can export your line items to generate such a report. To do this, you will need to follow these steps Go to Setup > API & Data Access > Manual Export Open the Line Items tab, select a date range, and export the data as a CSV file. Open the CSV file in a spreadsheet application (e.g. Microsoft Excel, Google Sheets) and use the data to create your report. In this case, you would use the Reservation and Type columns to sum all of the Tax type fees paid for each reservation. Cheers, Danny
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  Solved Changing Templates
  

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  Hi Chad, Good question. Here is a great post that discusses what happens when you change the template of a MyVR website What happens if I change my multi property template? When we make the change, will any of our pages go offline? No, all of your published pages will remain online if you change your template. Cheers, Danny
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  Solved Guest emails for mailchimp
  

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  Hi @Jenny-Story - as @Jenny-Oest mentioned, you can install the MailChimp app in your account to automatically sync contacts between MyVR and your MailChimp account. Or, if you just want to get ahold of all your contacts to figure out what you want to do, you can export your contacts.
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  Collecting Reviews from Guests
  

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  Hi Jill, It looks like you already have a review page setup, and published: If you didn't you'd make one with the "new page" button. Once you've linked to it, you add reviews from your renters under your property section. You'll need to ask them to send you the reviews so you can add it. There are also a few posts in the community detailing how people have setup third party forms to capture reviews from their guests on their websites.
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  Solved How do I add an optional fee for guests/renters?
  

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  @Jenny-Oest Hi Jenny, It's a standard list of basic items. People can customize for an extra fee but I prefer that not happening (time suck) Best Rasmus
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  Solved How do I refund a cleaning fee?
  

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  Hi @Stephanie-Ricknebaker - there are a few ways you can issue a refund, all of which are outlined in this tutorial here. Thanks! Markus
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  Solved Is there a way to download guest information to an excel spreadsheet
  

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  @Tristan-Brotherton - Got it. Thank you
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  Solved WebHooks Request how is it looks like?
  

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  Great, glad we were able to solve that one. Let me know if there is anything else I can answer.
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  Referrals?
  

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  @MIKE-ALARID - I've always just referred in the interest of paying it forward. I'm not aware of a current referral rewards program. But in our own self-interest - as more users enter the MyVR family, that will increase funding toward the growth of this product, so I guess there really is a WIIFM (What's In It For Me).
• J

  Internal/System Reminders
  

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  @Danny-Eiden - thanks Danny!
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  Solved Pet Fee addable by Renter?
  

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  @Carole said in Pet Fee addable by Renter?: It looks like the Pet Fee that's included in the Fee Settings is linked to the guest selecting the checkoff box the "Pets" (along with the number of adults and children). This is correct. The special "Pet Fee" fee type is also used in our fully integrated channels. Any fee recorded as a "Pet Fee" will be included in bookings made through channels where the renter has recorded that they will be bringing pets.
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  Solved Accepting checks to alleviate C.C. fee
  

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  @Chad-Service - aw shucks...just glad to help!
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  Solved Vacation Home Rentals is now Trip Advisor...
  

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  @John-Klein said in Vacation Home Rentals is now Trip Advisor...: MyVR peeps - anything coming soon about integrating TripAdvisor and VacationHomeRentals? This is something that TripAdvisor has been working on (basically, adding VHR to their integrated platform so that it becomes part of their bundled offering for integrated partners). I don't know the latest timing on this, but we can check in with them and will do so. We should actually see them in a few days at VRMA.
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  Solved Installing Booking and Calendar on Personal Site
  

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  Also, my client is wanting the GET A QUOTE page like this page: >http://www.sonomasquarecottage.com/rates-and-calendar/ who is using your service. Is that a form you offer your customers too if someone has their own website? like maybe a link similar to the BOOK NOW link? Unfortunatly we do not offer a pre-built widget to get a quote. If you are comfortable writing custom HTML and JS, you can create your own form and use the MyVR.js Quote function to get a quote based on user input. However, as I mentioned earlier, using both MyVR.js and widgets on the same page can cause issues.