My Account

• H

  Export a property out of my vr account
  

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  @heidi-navarro Hi Heidi - that sounds like it’s going to need a support ticket for them to help you do that. That’s not a common activity and typically would require custom handling so I’d recommend you submit a support ticket for their customized assistance.
• 

  Is there a MyVR mobile app available?
  

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  @Carole i followed your instructions and have it set up now and it works pretty well. So it seems there is an “app” (for lack of a better term) view for a phone and a “desktop” view which is more like the full screen you see on your PC but not as friendly as the “app” view on my phone. I could not see “all properties” (I have 7) calendar view unless I chose “desktop”. Do you know if there is a way to do it on the “app” view?
• M

  Flexible Vs Everything bundle
  

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• M

  languages
  

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  I believe this is in the Contacts tab in your HomeAway dashboard. If you have your own HomeAway login, then you can update it directly (scroll to the bottom of the Contacts tab page) but if you do NOT have your own HomeAway account with login, then you’ll need to submit a ticket to the support team and they can update it for you.
• J

  Solved Is there a way to get a 30 trial on the upgraded owner version?
  

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  Hi Joshua, We can schedule live demos of the MyVR Owner’s Plan - Everything Bundle so you can see how it works in action and ask questions. Alternatively, you can activate Advanced Channel Management (Full Integration) as an add-on per channel without changing your plan. You can review the feature details here: Airbnb Full Integration and Booking.com Full Integration. Please let us know if you have any follow-up questions. All the best, Anne
• L

  Cancel account?
  

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  L

  @lindsay-barrett thank you!!!
• L

  MyVR ID #?
  

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  @kevin-poglitsch - I used Properly for their free trial period and they were able to successfully connect with the External ID.
• V

  Solved Don't want to renew one of my websites - how to turn off auto renew?
  

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  Hi Valerie, If you contact MyVR support, we can unpublish your website on your behalf. This will prevent future billing for the website. Best, Danny
• S

  Solved My VR nickname email account
  

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  Danny, Thanks for clearing that up.
• S

  Solved Add an additional property
  

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  Depending on what plan you are on and how many slots you have in your property licenses, you may be able to add a property at no additional cost. You’ll be shown any charges to agree too before you are charged. Here’s an article on adding a new property: https://help.myvr.com/hc/en-us/articles/203086245-Tutorial-Add-A-Property
• N

  Merge Accounts
  

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  @Nicki-Rust - not sure what you want to merge. Can you be more specific? Your MyVR listing can be linked to your existing listings and then updated from MyVR.
• 

  Solved Deleting Users
  

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  Hi @Darrell-Looney112 , The account owner should be able to delete other users. Users that are not the account owner should no longer have the ability even click the “Delete Users” button, as it should be disabled. If this is not the case for you, please report an issue to our support team. Cheers, Danny
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  Solved Splitting properties / account due to sale
  

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  Hey Robin, This is a bit of a unique case, so we don’t have a set policy in place. I’ve reached out to you via email so we can discuss the details privately. Cheers, Danny
• A

  Solved User Access
  

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  Hi Adam, Welcome to MyVR. While we don’t currently have user permissions, you can assign inquiries to individuals to clearly communicate which staff member is responsible for which inquiry / reservation. Cheers, Danny
• L

  Solved How can I apply a one-off charge collected to a rent payment on the same reservation?
  

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  @Jenny-Oest Great idea!
• C

  This topic is deleted!
  

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• K

  Solved Cancel or suspend my account / site
  

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  @Kermit-Wallace said in Cancel or suspend my account / site: if I cancel my account, is my site deleted and all content is gone, or is it simply taken offline and can be re-enabled later if/when I reactivate my account? If you cancel your account, your site is taken offline but can be re-enabled later if you reactivate your account.
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  This topic is deleted!
  

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• S

  Solved DO I lose 6 months of membership when switching and paying for the new plan from my old Legacy plan?
  

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  Your price would remain the same.
• M

  Solved Legacy Subscription features vs Flexible subscription features?
  

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  @Tracy-Lucente Hi! That’s how it currently works. I can’t speak for HomeAway or what changes they’ll make down the road, but currently the traveler pays the Service Fee when the booking is initiated on the HomeAway family website. An inquiry that is converted to a booking later, but was submitted on the HomeAway family website and booked later in the software (and not on the HA website) currently does not have this fee applied. Of course, the protections and benefits that come with the Service Fee (namely, the “Book with Confidence Guarantee”) also would not be applicable. More on that: https://help.homeaway.com/articles/What-is-the-service-fee-and-how-does-it-work