Automation

• J

  Calendar syncing problem
  

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  Hey Jill,

  Each partner interprets the iCalendar feeds a little differently rather than to the specification. For this reason, we've added some advanced controls to overcome the situation you're experiencing.

  From your Calendar Export settings for the iCalendar feed in MyVR. You can add or remove days from calendar events so that the feed reflects the differences in how each channel is interpreting the feed.

  I'm assuming this is for all events sent to TripAdvisor for this calendar.

  These are the advanced controls I'm referring to:

  Thanks for the question. Hope that helps.

• 

  Solved For some reason an auto-response email was sent to a HA/VRBO inquiry that I did not create?
  

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  Hi John,

  Great question. This is the default automatic inquiry responder. This will be sent as a response to an inquiry if none of your other inquiry responders should be sent based on their rules. To customize this message, add an inquiry responder to the end of your list that has absolutely no conditions (it always sends if nothing before it sends). Make sure it is on the end of your list, otherwise it will block anything that comes after it. Here is an example of how to set this up.

  Cheers,
  Danny

• C

  Solved Notifying owners of cancellations
  

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  Hi Chang,

  We can improve this, but for now you will need to add a restriction for each owner to only send if it is there property:
  

  This will require one rule for each owner, unfortunately.

• 

  Solved Including Property Page Links to Automated Template Messages
  

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  Very Helpful. Learning new stuff everyday! Thanks

• 

  Settings for automated emails
  

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  To make sure this is clear to future readers, "Days Before Check-In" is the number of days before the check-in date. "Hours Before the Check-In" is the number of hours before the check-in time.

  So, for example, let's say a guest is checking in at 1pm 5/29/2107. Setting 3 for "Days Before Check-In" and 2 for "Hours Before the Check-In" should result in the email being sent out at 11am 5/26/2017.

  Cheers,
  Danny

• 

  Solved Where is the webhook url setting?
  

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  Hey Steven,

  This is a fantastic question. We've been excited to share some of the API work we've been doing to make this stuff possible. In fact, we built out a lot of our webhooks with services like Zapier in mind, and even have a MyVR Zapier application in the works. If you're interested in beta testing the MyVR Zapier application, I can give you access if you send me a private message. It's built entirely by MyVR and directly integrates using webhooks.

  API Webhooks
  About a month ago we rolled out API Webhooks. This was primarily for our integrated partners who are building applications on top of MyVR. We have recently added the ability for account holders to setup webhooks for events associated with their account. You can do so in the API management section of your account.

  Cheers,
  Mike

• 

  Solved When do Inquiry Responders get sent and how do I track they went out?
  

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• J

  When do Transactional Emails get sent and how do I change them?
  

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  Hi @John-Phillips217 - good question. I'll focus on Transactional Emails in this response, and then speak to Inquiry Responders in a new thread.

  To start, for a high-level overview, we have an article and video that covers how message automation works in your MyVR account.

  At a high-level, Transactional Emails are intended to keep your guest automatically notified of the status of her reservation and associated payments so that you don't have to. So we start you out with a predefined set of notifications that we believe give you coverage, but allow you to change:

  Whether the message gets sent at all (enabled vs disabled) Whether the message gets sent automatically or just queued for you to manually send later (auto send) The subject line, content, and recipients of each Transactional Email (using our standard message templates)

  As to when the emails are triggered and sent, generally, immediately upon the defined 'trigger' taking place. For example, if a guest makes a payment, we immediately fire the Reservation Payment email. The main exceptions are the two Reservation Payment Due emails (one for when automatic payment collection is turned on, one for when it is off); those two emails will be queued up to fire the day before the payment is due, and you can see them in your Outbox or in the Timeline > Future view for any specific reservation.

  Hope that helps!

  (p.s. slightly modified your post's title for future searches)

• V

  Is SMS integration on the cards?
  

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  @Donna-Notaro - I went to the site and got a free account, but it looks nothing like yours above. I can't even sync my devices. I've added phone and ipad but they won't appear and I followed all of the help suggestions. So I can't share anything... am I looking at the right software?

• O

  Solved Assigning Cleaners and Pool Maintenance to Properties
  

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  @Olivier-Chaine - you'd want a separate email for each property GROUP. You could then have a custom field that specified the details that varied by property within each group.

  Remember that a custom field isn't restricted to just a few words - it might be a whole paragraph of instructions!

  Hope that helps!

• M

  Making property active through API
  

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  Hi @michael-monu,

  It is not possible to activate properties via API; we require users to activate properties in the MyVR app. This is because activating properties often requires MyVR users to purchase additional property licenses. If properties could be activated via API, it would be too easy to accidentally purchase additional property licenses without realizing that additional charges are being added to one's account.

  In other words, we do not allow the purchase of property licenses via API to avoid accidental, automatic purchases.

  Cheers,
  Danny

• 

  Solved Adding different criteria for inquiry responders
  

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  Hi @Chad-Service,

  While I can't give you a timeline, I can tell you that adding additional criteria to inquiry responders is on our radar as a feature that our users would like. As always, you can suggest the feature to our product team to have your opinion be heard!

  Best,
  Danny

• 

  Solved Setting automated emails to go out to cleaners / owners when condo is booked
  

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  Thanks, not having the issue anymore. I'm not sure why it wasn't letting me save, but everything is working fine now.

• S

  Automated Emails
  

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  Hi Samantha & Vivin,

  Thanks for bringing this to our attention. I think we may have just released a change that addresses this issue, but could you submit this as an Issue so we continue this discussion via email instead of the MyVR Community?

  We like to keep the Community focussed on topics in the realm of "how do I use MyVR?" This allows the Community to remain focussed on teaching people how to use MyVR instead of on bugs and feature requests.

  Cheers,
  Danny

• V

  Solved How to embed a picture/image in the auto responder emails?
  

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  @Chris-Rivers said in How to embed a picture/image in the auto responder emails?:

  It is working now, thank you for the support

  You're welcome! Happy we could help.

• D

  Solved How do I include an optional fee as a default in all my quotes/booking requests?
  

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  The title of this post has been slightly modified to help others find it in the future.

• 

  Solved How do I edit the auto-responder message sent automatically in response to inquiries?
  autoresponder inquiry reply edit templates •

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  @Carole - you could create two responders - one for calendar available, and one for calendar not available. In that case, one of the two would always send.

• 

  Solved Different Auto-Responses to Inquiries from Different Listing Sites?
  

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  @John-Hughes Yours was more detailed and included instructions on where to find it

• 

  Solved How do I send a Stay Email on the day of check-in?
  

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  @Jenny-Oest Yes, Stay Emails are designed to be sent based off the time zone you have set for your account. You can see the exact time that they will go out in Messages > Outbox:

  You can also see on a per reservation level if you go to the reservation detail view and click on Timeline > Future:

• 

  Solved How Do I Edit the Email Renters Get When They Request a Reservation?
  

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  Thanks for the help! you guys are awesome! Sorry for posting in the wrong section. I will be more careful from now on.