To make sure this is clear to future readers, "Days Before Check-In" is the number of days before the check-in date. "Hours Before the Check-In" is the number of hours before the check-in time.
So, for example, let's say a guest is checking in at 1pm 5/29/2107. Setting 3 for "Days Before Check-In" and 2 for "Hours Before the Check-In" should result in the email being sent out at 11am 5/26/2017.
This is a fantastic question. We've been excited to share some of the API work we've been doing to make this stuff possible. In fact, we built out a lot of our webhooks with services like Zapier in mind, and even have a MyVR Zapier application in the works. If you're interested in beta testing the MyVR Zapier application, I can give you access if you send me a private message. It's built entirely by MyVR and directly integrates using webhooks.
About a month ago we rolled out API Webhooks. This was primarily for our integrated partners who are building applications on top of MyVR. We have recently added the ability for account holders to setup webhooks for events associated with their account. You can do so in the API management section of your account.
To start, for a high-level overview, we have an article and video that covers how message automation works in your MyVR account.
At a high-level, Transactional Emails are intended to keep your guest automatically notified of the status of her reservation and associated payments so that you don't have to. So we start you out with a predefined set of notifications that we believe give you coverage, but allow you to change:
Whether the message gets sent at all (enabled vs disabled)
Whether the message gets sent automatically or just queued for you to manually send later (auto send)
The subject line, content, and recipients of each Transactional Email (using our standard message templates)
As to when the emails are triggered and sent, generally, immediately upon the defined 'trigger' taking place. For example, if a guest makes a payment, we immediately fire the Reservation Payment email. The main exceptions are the two Reservation Payment Due emails (one for when automatic payment collection is turned on, one for when it is off); those two emails will be queued up to fire the day before the payment is due, and you can see them in your Outbox or in the Timeline > Future view for any specific reservation.
Hope that helps!
(p.s. slightly modified your post's title for future searches)
@Donna-Notaro - I went to the site and got a free account, but it looks nothing like yours above. I can't even sync my devices. I've added phone and ipad but they won't appear and I followed all of the help suggestions. So I can't share anything... am I looking at the right software?
It is not possible to activate properties via API; we require users to activate properties in the MyVR app. This is because activating properties often requires MyVR users to purchase additional property licenses. If properties could be activated via API, it would be too easy to accidentally purchase additional property licenses without realizing that additional charges are being added to one's account.
In other words, we do not allow the purchase of property licenses via API to avoid accidental, automatic purchases.
While I can't give you a timeline, I can tell you that adding additional criteria to inquiry responders is on our radar as a feature that our users would like. As always, you can suggest the feature to our product team to have your opinion be heard!
Thanks for bringing this to our attention. I think we may have just released a change that addresses this issue, but could you submit this as an Issue so we continue this discussion via email instead of the MyVR Community?
We like to keep the Community focussed on topics in the realm of "how do I use MyVR?" This allows the Community to remain focussed on teaching people how to use MyVR instead of on bugs and feature requests.
Me three! We use keypad locks also, and I'm manually editing the code in the Check-In email where a smart tag would be grand. I get that info from the phone number field but sometimes the guest asks for a different or additional code. Databases usually give an option for a user-defined field or two.
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