Ideally we would have
#1. house custom fields which could be set for each property

these could be either a person’s name, text / html, a number (like a default gate or door code)

#2. reservation custom fields

they should have a default (for example, “pool heating” = off , or door code 1234) they can easily be changed for each reservation they can be used as part of templates to the guests or the cleaners, etc

@Mary-Beth-Ericson Stay Emails do not take seasons into account. They are triggered by 4 events:

Booking Confirmation Check-In Mid-Stay Check-Out

The emails can go out any number of days before or after these events, but the time of year is not factored into whether they are sent.

Lastly, I changed the OP title slightly in case anyone is searching for this same information later.

Thanks!

@Jenny-Oest I’m going to put in a request for this as well. I’ve wanted to toggle this for awhile. Like you said, it seems like you are just flashing the money portion to the forefront with every communication.

Hi @Carole. The templates that you create under Setup > Message Templates > My Templates can be used for Inquiry Responders and Stay Emails but not for Transactional Emails.

For Inquiry Responders, you can choose a template under “Send This Template”
0_1480181333914_Screen Shot 2016-11-26 at 9.25.26 AM.png

For stay emails, you can choose a template under “What Template Do You Want to Send?”
0_1480181423470_Screen Shot 2016-11-26 at 9.29.37 AM.png

For Transactional Emails, you jump straight into editing the MyVR default template
0_1480181549578_Screen Shot 2016-11-26 at 9.32.13 AM.png

Finally, here is a good overview of how our automated emails work.

Cheers,
Danny