@Dawn-Berry Jenny’s solution would definitely work. Another option would be when creating the quote, simply switch the damage protection option on the quote from on to off as shown in the below screenshot:
0_1572626828895_091ba95f-b2af-46ad-a1b0-26d7c2594742-image.png Screen Shot 2019-11-01 at 9.45.51 AM
@Jenny-Oest - It’s certainly not ideal but it makes sense. I’m meeting with our accountant next week so I’ll see what he recommends. Hopefully, we’ll be able to establish a process to adequately, and accurately, assess this. I think we’ve just been a little spoiled by the previous platform we used which was able to sense the length of stay and access the correct amount of taxes we inputted. Thanks for your thoughts and suggestions.
You can create a new quote with the added fee, and then use that quote to update your reservation terms.
You can do a “one-off charge” for the amount.
I tend to use the first option for things they’re purchasing as part of their reservation. I save the One-off charge for post-stay items like postage charge for returning lost and found items, or billing for damages.
Thanks for writing in and inquiring about this. Nothing is required on your part at. When you connect your Stripe account with MyVR, we start receiving all webhook notifications associated with your account. From that point forward, if we receive notifications for refunds from Stripe related to your account, we update the payments/refunds in MyVR automatically. There is nothing you have to do - we handle all webhook processing for Stripe accounts connected to MyVR. This appears to be a courtesy Best Practices email Stripe sent to all customers, and your integration with MyVR already has you covered.
@caroline-benzel if a payment fails, there’s a 24-72 hour grace period for the payment to be captured. If unsuccessful after that point, the reservation would get cancelled and the dates would re-open.
@Meredith-Garrett - Yes, you can expect to still see the MyVR application fee in your Stripe account. When we moved to the monthly invoicing, we only broke out the portion that we entirely own, which is the channel management fee.