Hi @Mary-Freiberg ,
Thanks for reaching out to the MyVR community.
You're right that Stripe themselves offer Apple Pay support. That being said, it would also require our development team to implement it on the MyVR end as well.
This isn't something currently planned for the near-term future, however, I definitely encourage you to submit it as a feature request so we can get an accurate gauge of user demand.
I hope this helps clarify, please let me know if you have any questions!
MyVR Technical Support
We have used TripAdvisor for quite some time now. The tricky part is that you have to login to your TripAdvisor dashboard and find the invoice for each reservation in order to get your total cost. They amount shown under Reservation - Finances in MyVR is not the full amount; that is only what MyVR charges us for the integration. I don't know what the total percentage turns out to be, but yes, there is a fee in addition to what MyVR charges. (If you decide to use TripAdvisor, you would login and then go to Track Payments, find the specific reservation, and then Download Invoice in order to see what you owe TripAdvisor --which they will take out of their payment to you. And actually, now that I've double-checked how to get there, I am seeing that it says 3% -- so that would indeed make a total of 4.49%.) Hope this helps, --Ann
@Dawn-Berry Jenny's solution would definitely work. Another option would be when creating the quote, simply switch the damage protection option on the quote from on to off as shown in the below screenshot:
Screen Shot 2019-11-01 at 9.45.51 AM
@Jenny-Oest - It's certainly not ideal but it makes sense. I'm meeting with our accountant next week so I'll see what he recommends. Hopefully, we'll be able to establish a process to adequately, and accurately, assess this. I think we've just been a little spoiled by the previous platform we used which was able to sense the length of stay and access the correct amount of taxes we inputted. Thanks for your thoughts and suggestions.
Thanks. That's exactly what I just did and it worked great. Had to manually enter the $$$ they had left over and showed that as money in deposit.
Thanks to all who responded. We learn new things all the time !!!
There are several ways you can do this:
You can create a new quote with the added fee, and then use that quote to update your reservation terms.
You can do a "one-off charge" for the amount.
I tend to use the first option for things they're purchasing as part of their reservation. I save the One-off charge for post-stay items like postage charge for returning lost and found items, or billing for damages.
Thanks for writing in and inquiring about this. Nothing is required on your part at. When you connect your Stripe account with MyVR, we start receiving all webhook notifications associated with your account. From that point forward, if we receive notifications for refunds from Stripe related to your account, we update the payments/refunds in MyVR automatically. There is nothing you have to do - we handle all webhook processing for Stripe accounts connected to MyVR. This appears to be a courtesy Best Practices email Stripe sent to all customers, and your integration with MyVR already has you covered.
Let me know if I can clarify further.
@caroline-benzel if a payment fails, there's a 24-72 hour grace period for the payment to be captured. If unsuccessful after that point, the reservation would get cancelled and the dates would re-open.
My Stripe account was set up when I started MYVR.
I have had really good customer service from Stripe. If you log into your Stripe account and go to the Support page, you can chat with them or ask them to call you.
@Meredith-Garrett - Yes, you can expect to still see the MyVR application fee in your Stripe account. When we moved to the monthly invoicing, we only broke out the portion that we entirely own, which is the channel management fee.
If you're using WordPress, I would suggest the Contact Form 7 Plugin.
We use that on http://CoastEstate.net
I would also suggest you activate the Akismet API in order to block the flood of Spam you will receive through the Contact Form.
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