Booking & Payments

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  Solved Change my rental contract
  

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  Hi @Darrell-Looney112 ,

  This sounds like a booking policy issue to me. To fix this, make sure that your Chicago properties are using a booking policy that includes the correct rental contract. If they are set to "Always Use My Default Rental Contract", make sure that you have a rental contract that's currently set as the default.

  Sometimes our users will archive a rental contract that is still in use or that is the default contract. This will cause issues in the checkout page, as you are seeing.

  Cheers,
  Danny

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  Solved How do I prevent instant bookings with Airbnb?
  

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  Hi Sonia,

  Airbnb’s official integration currently requires that listings be instant bookable. This is true for all listings posted to Airbnb through partners like MyVR. Regarding getting a booking that didn't meet your minimum stay requirement, this shouldn't happen. We sync minimum stay requirements, as outlined in your rates, with Airbnb. Please send a bug report to our support team if this is still an issue

  Cheers,
  Danny

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  Authorize a credit card in lieu of security deposit
  

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  Solved What is the MyVr Application fee?
  

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  Hi @Rikke-Page - good question, as that it is a pretty generic title for the fee. The application fee encapsulates any transactional fees that MyVR charges. This includes our credit card processing fees, as well as any channel management booking commission if the booking came from a channel that you are managing via your MyVR account (1.49%).

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  Solved Automating Stripe receipts
  

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  @Tristan-Brotherton - I'll submit the request.

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  Process credit card payment with card number from booking.com
  

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  Just in case someone else has the same question....

  You go to the payments tab for the reservation, and click on add a credit card:

  Then in the pop up window, you can add the credit card info.

  Once added, you can process the payment due using that card. You can actually enter multiple credit cards if you want to use different ones for different payments. That's how I handle it when a guest want to share the payment with another guest. I enter multiple payments due on the same date in the quote, and then use different cards to make each payment.

  Hope that helps!

  Jenny

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  Solved How to get payment data into format for my accountant?
  

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  Thank you @Danny-Eiden .
  I will play around with it. At first glance it looks good.
  Basil

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  Solved Reconciling Stripe payments with renters.
  

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  You can also view any payment you see in MyVR in Stripe, if the payment was collected through Stripe.

  Cheers,
  Danny

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  Solved Removing Pets and Smoking option on booking page
  

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  @Danny-Eiden Thanks, Danny, for letting me know.

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  Solved Send renter payment reminders manually
  

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  Hi Michael,

  A few options here.

  You can navigate to the reservation, view the payment tab, and theres an option there to request payment:
  (greyed out here as this is a cancelled reservation).

  Or as another option

  In the reservation itself, you can preview the online booking:
  

  You can copy the URL if you wanted to manually send it to the renter. (They won't see the preview text that is shown only to you).

  Hope that helps!

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  Solved How do I refund an over payment?
  

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  yes you can.

  If you adjust the quote to reflect the NEW NET AMOUNT that you need to collect in the currency in which you originally charged, then when the terms are accepted (or you accept them) then the refund should automatically process. This does NOT refund the security deposit. You will still be able to refund that as you normally do.

  Now, that said, if you are changing the currency mid-transaction, it might be better to refund 100% in the US dollars, and the switch and re-charge them in Canadian dollars? Otherwise the deposit refund will also be tricky.

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  Solved Where is the rental agreement?
  

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  @Jenny-Oest said in Where is the rental agreement?:

  My contract will vary by property type, however, so it's a tad more challenging. Example: pet- friendly vs not.

  For this case, you could upload your rental agreements under a Custom Field and then use the Custom Fields widget on your website's property pages. This will allow you to display the correct agreement on every property's page automatically. Here is a tutorial that walks you through this process

  Tutorial: Add Additional Property Information With Custom Fields

  Cheers,
  Danny

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  Solved How do I refund an Airbnb security deposit?
  

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  Hi @Brian-Mackert - if the booking was made on Airbnb, we don't handle the security deposit in MyVR. Airbnb processes all payments and handles all transactions for bookings made from their site. You would want to log into your Airbnb account to handle anything related to payments/deposits.

  You can read more on how Airbnb handles security deposits here.

  Please let me know if I misunderstood your question.

  Lastly, I slightly altered the title of this post so others can more easily find it (it's a good question).

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  Solved Is there a form I can send to guest to update credit card on file for 2nd payment
  

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  Assuming that you have entered them as a reservation when they go to their booking page to make their second payment they will click on Pay with... and the drop down offers them the option of changing credit cards.
  

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  Credit Card Processing Rates
  payments •

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  @Jonathan-Murray Thanks Jon! I was on the old plan and upgraded in January. Perhaps I deleted the emails? I will keep looking and contact you if I have any questions. Thanks.

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  This topic is deleted!
  

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  Solved Does Stripe take debit cards?
  

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  Good news! Thanks Markus.

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  Solved Owner Stay - How to Suppress Quote/Payment Message
  

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  @Margaret-D'Onofrio We leave the automated messages on for owner guests since we don't know which information might still be relevant (it could be all of it). So long as you don't set the terms with a price and payment schedule, the automated messaging around payments (e.g. payment overdue) won't fire.

  As @Jenny-Oest mentioned, you can turn off the automated communications for the reservation yourself.

  Lastly, setting the guest type as owner is primarily a device for tracking, it doesn't change any behavior around the reservation otherwise.

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  Solved HomeAway payments for pre-MyVR booking
  

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  @Markus-Nordvik Thanks. I was concerned about marking it as paid in the HomeAway system - which is my preference. I will do that.

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  Solved Channel Payments
  

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  @Casey-Lockhart This works a little bit differently per channel, so we have laid out the way each channel is set up. You can find this information both on the myvr.com website, and also in your account if you head to the Apps > Marketplace section. I'll outline how to get at this information in either location.

  On myvr.com, head to the Applications overview in the Products section. Click on the Channel App you are interested (e.g. Airbnb for Owners, HomeAway for PMs), and then click on How It Works.

  Scroll down till you find Renter Transactions & Bank Transfers. Each channel app has this section, and it defines where renter credit card transactions are processed (in your MyVR account vs. in your channel account) when a renter books online. It also explains how and when funds are transferred to your bank account.

  In your MyVR account, head to Apps > Marketplace. Filter by marketing channels.

  Click on a channel and, as in #1 above, head to How It Works > Renter Transactions & Bank Transfers.

  Hope that helps!