Booking & Payments

• J

  Process credit card payment with card number from booking.com
  

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  Just in case someone else has the same question....

  You go to the payments tab for the reservation, and click on add a credit card:

  Then in the pop up window, you can add the credit card info.

  Once added, you can process the payment due using that card. You can actually enter multiple credit cards if you want to use different ones for different payments. That's how I handle it when a guest want to share the payment with another guest. I enter multiple payments due on the same date in the quote, and then use different cards to make each payment.

  Hope that helps!

  Jenny

• 

  Solved How to get payment data into format for my accountant?
  

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  B

  Thank you @Danny-Eiden .
  I will play around with it. At first glance it looks good.
  Basil

• S

  Solved Reconciling Stripe payments with renters.
  

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  You can also view any payment you see in MyVR in Stripe, if the payment was collected through Stripe.

  Cheers,
  Danny

• 

  Solved Removing Pets and Smoking option on booking page
  

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  @Danny-Eiden Thanks, Danny, for letting me know.

• M

  Solved Send renter payment reminders manually
  

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  Hi Michael,

  A few options here.

  You can navigate to the reservation, view the payment tab, and theres an option there to request payment:
  (greyed out here as this is a cancelled reservation).

  Or as another option

  In the reservation itself, you can preview the online booking:
  

  You can copy the URL if you wanted to manually send it to the renter. (They won't see the preview text that is shown only to you).

  Hope that helps!

• J

  Solved How do I refund an over payment?
  

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  yes you can.

  If you adjust the quote to reflect the NEW NET AMOUNT that you need to collect in the currency in which you originally charged, then when the terms are accepted (or you accept them) then the refund should automatically process. This does NOT refund the security deposit. You will still be able to refund that as you normally do.

  Now, that said, if you are changing the currency mid-transaction, it might be better to refund 100% in the US dollars, and the switch and re-charge them in Canadian dollars? Otherwise the deposit refund will also be tricky.

• S

  Solved How do I prevent instant bookings with Airbnb?
  

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  I changed the title to make this post easier to find for other users.

  Cheers,
  Danny

• 

  Solved Where is the rental agreement?
  

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  @Jenny-Oest said in Where is the rental agreement?:

  My contract will vary by property type, however, so it's a tad more challenging. Example: pet- friendly vs not.

  For this case, you could upload your rental agreements under a Custom Field and then use the Custom Fields widget on your website's property pages. This will allow you to display the correct agreement on every property's page automatically. Here is a tutorial that walks you through this process

  Tutorial: Add Additional Property Information With Custom Fields

  Cheers,
  Danny

• B

  Solved How do I refund an Airbnb security deposit?
  

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  Hi @Brian-Mackert - if the booking was made on Airbnb, we don't handle the security deposit in MyVR. Airbnb processes all payments and handles all transactions for bookings made from their site. You would want to log into your Airbnb account to handle anything related to payments/deposits.

  You can read more on how Airbnb handles security deposits here.

  Please let me know if I misunderstood your question.

  Lastly, I slightly altered the title of this post so others can more easily find it (it's a good question).

• 

  Solved Is there a form I can send to guest to update credit card on file for 2nd payment
  

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  Assuming that you have entered them as a reservation when they go to their booking page to make their second payment they will click on Pay with... and the drop down offers them the option of changing credit cards.
  

• 

  Credit Card Processing Rates
  payments •

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  @Jonathan-Murray Thanks Jon! I was on the old plan and upgraded in January. Perhaps I deleted the emails? I will keep looking and contact you if I have any questions. Thanks.

• 

  This topic is deleted!
  

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• 

  Solved Does Stripe take debit cards?
  

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  Good news! Thanks Markus.

• M

  Solved Owner Stay - How to Suppress Quote/Payment Message
  

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  @Margaret-D'Onofrio We leave the automated messages on for owner guests since we don't know which information might still be relevant (it could be all of it). So long as you don't set the terms with a price and payment schedule, the automated messaging around payments (e.g. payment overdue) won't fire.

  As @Jenny-Oest mentioned, you can turn off the automated communications for the reservation yourself.

  Lastly, setting the guest type as owner is primarily a device for tracking, it doesn't change any behavior around the reservation otherwise.

• 

  Solved HomeAway payments for pre-MyVR booking
  

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  @Markus-Nordvik Thanks. I was concerned about marking it as paid in the HomeAway system - which is my preference. I will do that.

• C

  Solved Channel Payments
  

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  @Casey-Lockhart This works a little bit differently per channel, so we have laid out the way each channel is set up. You can find this information both on the myvr.com website, and also in your account if you head to the Apps > Marketplace section. I'll outline how to get at this information in either location.

  On myvr.com, head to the Applications overview in the Products section. Click on the Channel App you are interested (e.g. Airbnb for Owners, HomeAway for PMs), and then click on How It Works.

  Scroll down till you find Renter Transactions & Bank Transfers. Each channel app has this section, and it defines where renter credit card transactions are processed (in your MyVR account vs. in your channel account) when a renter books online. It also explains how and when funds are transferred to your bank account.

  In your MyVR account, head to Apps > Marketplace. Filter by marketing channels.

  Click on a channel and, as in #1 above, head to How It Works > Renter Transactions & Bank Transfers.

  Hope that helps!

• B

  Solved Refundable Security Deposit
  

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  @Blane-Kingsmore We do not automatically refund security deposits, but we have a project in the works that will help make returning refunds easier (another thread on this subject).

  To refund the security deposit, you'll head to the reservation detail view and click on the Refund Deposit button. You can then issue a full or partial refund back to the card. It's worth noting that all Stripe payment processing fees will also be refunded.

• B

  Solved Automatic Refund of Security Deposit
  

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  We have something coming around this very soon. Stay tuned. It will not quite be fully automated returns out of the gate, but will bring more visibility and make open deposits far easier to review and return. We'll continue to iterate on it and will get to full automation, but we want to be careful with this one given the risk of a user accidentally returning something they didn't intend to.

  If full automation is your desire, then I'd submit a feature request, since we'll consider that a separate step. But what we have coming may reduce the need for this somewhat. We look forward to the feedback on it once it's out.

• V

  Solved How do we track down the booking in MyVR with a Stripes transaction?
  

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  @Vivin-Vaid said in How do we track down the booking in MyVR with a Stripes transaction?:

  If you have noticed, when you call some Utility service or any retailer - they are normally able to pull up your records using the last 4 digits of your card.
  Thoughts? Good enough for a feature request?

  Definitely good for a feature request!

• 

  Solved Issue with "agreeing to terms" terms prior to payment
  

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  @John-Klein said in Issue with "agreeing to terms" terms prior to payment:

  Now that we have that solved, I have another question: I have several people that "agreed" to the blank contract. How can I go back retroactively to have people "agree" to the correct contract online?

  To get people to approve the rental contract again (this time with the rental contract actually on the page), you should make a new quote for renters who were affected by this. To ensure that the renters will be asked to agree to the terms, you should create a quote with a hold on it to continue blocking the dates but set the reservation to Tentative (as opposed to Reserved). This post that I wrote explains how to send renters a new quote and force agreement to rental terms.

  Note that soon you will not have to do the dance where you put a hold on the new quote and set the reservation to Tentative, but for now this is the only way to push renters back through the booking flow which includes the rental terms agreement checkbox.

  Cheers,
  Danny