@Jenny-Oest Ahh yes, it is contract law … or it was before Covid-19. I had several chargebacks which we responded to based on the old fashioned response method:
Contract states within 2 inches of the signature line that the payment is non-refundable (in my case, or whatever the terms are)
Provided the bank with a copy of the rental contract.
Provided a copy of the signature (in the case of VRBO a screen capture provided to me from VRBO’s back end)
Copy of the confirmation that we provided a full value future travel credit (even though we did not have to)
We lost the first two chargebacks despite the above.
VISA then came out with guidance for the banks regarding covid/travel cancellations.
In the event a government order prohibits the traveler from traveling or the merchant from providing the service, but the merchant offers/provides a credit for the value of the booking, the customer / bank have no right to a chargeback.
I provided all of the above, plus a copy of the government orders (2 from Greece, 1 from Illinois) and won all three chargebacks.
That’s why I asked for more specifics …
I hope you never have to go through this, but if you do, the government order back appears to be key.
@glenn-garrard - do you mean can our system accept foreign credit cards? I’ve always been able to accept - I’ve had guests from Canada, Europe, all used credit cards. Or do you mean to allow disbursement of funds (your funds or trust funds) to a foreign account?
Thank you @Joseph-Sennish .
That is a great idea and we are already doing that.
However, it still does not answer the question of why MyVR would not be sending/updating the email address going to Stripe. Stripe is MyVR’s preferred and only option for credit cards.
I spoke extensively to Stripe and the only solution the would come up with is that MyVR needs to update their APIs so that the information is passed to Stripe.
We never needed to find out this information, but since the Covid 19 pandemic we have been dealing with a few chargebacks and one of the requirements for answering the disputes is “a copy of the receipt”. We all love MyVR, but the banks know Stripe, not MyVR. So the receipt from Stripe carries more weight than the one from MyVR.
All that said, the integration between MyVR and Stripe should work.
Be sure to submit this as a request. I think it’s a good one.
We’re in an industry where 100% refunds will be needed, and security deposits are also frequently used. This environment will mean those fees can be significant.
Hi @Mary-Freiberg ,
Thanks for reaching out to the MyVR community.
You’re right that Stripe themselves offer Apple Pay support. That being said, it would also require our development team to implement it on the MyVR end as well.
This isn’t something currently planned for the near-term future, however, I definitely encourage you to submit it as a feature request so we can get an accurate gauge of user demand.
I hope this helps clarify, please let me know if you have any questions!
MyVR Technical Support
@Dawn-Berry Jenny’s solution would definitely work. Another option would be when creating the quote, simply switch the damage protection option on the quote from on to off as shown in the below screenshot:
Screen Shot 2019-11-01 at 9.45.51 AM
@Jenny-Oest - It’s certainly not ideal but it makes sense. I’m meeting with our accountant next week so I’ll see what he recommends. Hopefully, we’ll be able to establish a process to adequately, and accurately, assess this. I think we’ve just been a little spoiled by the previous platform we used which was able to sense the length of stay and access the correct amount of taxes we inputted. Thanks for your thoughts and suggestions.
Thanks. That’s exactly what I just did and it worked great. Had to manually enter the $$$ they had left over and showed that as money in deposit.
Thanks to all who responded. We learn new things all the time !!!