Booking & Payments

• I

  Credit Card DIspute
  

  4
  0
  VOTES
  4
  Posts
  224
  Views

  

  @Jenny-Oest Ahh yes, it is contract law … or it was before Covid-19. I had several chargebacks which we responded to based on the old fashioned response method: Contract states within 2 inches of the signature line that the payment is non-refundable (in my case, or whatever the terms are) Provided the bank with a copy of the rental contract. Provided a copy of the signature (in the case of VRBO a screen capture provided to me from VRBO’s back end) IP address Copy of the confirmation that we provided a full value future travel credit (even though we did not have to) We lost the first two chargebacks despite the above. VISA then came out with guidance for the banks regarding covid/travel cancellations. In the event a government order prohibits the traveler from traveling or the merchant from providing the service, but the merchant offers/provides a credit for the value of the booking, the customer / bank have no right to a chargeback. I provided all of the above, plus a copy of the government orders (2 from Greece, 1 from Illinois) and won all three chargebacks. That’s why I asked for more specifics … I hope you never have to go through this, but if you do, the government order back appears to be key.
• G

  CREDIT CARDS ?
  

  2
  0
  VOTES
  2
  Posts
  189
  Views

  

  @glenn-garrard - do you mean can our system accept foreign credit cards? I’ve always been able to accept - I’ve had guests from Canada, Europe, all used credit cards. Or do you mean to allow disbursement of funds (your funds or trust funds) to a foreign account?
• 

  Solved Stripe is not receiving customer email addresses
  

  4
  0
  VOTES
  4
  Posts
  3529
  Views

  

  Thank you @Joseph-Sennish . That is a great idea and we are already doing that. However, it still does not answer the question of why MyVR would not be sending/updating the email address going to Stripe. Stripe is MyVR’s preferred and only option for credit cards. I spoke extensively to Stripe and the only solution the would come up with is that MyVR needs to update their APIs so that the information is passed to Stripe. We never needed to find out this information, but since the Covid 19 pandemic we have been dealing with a few chargebacks and one of the requirements for answering the disputes is “a copy of the receipt”. We all love MyVR, but the banks know Stripe, not MyVR. So the receipt from Stripe carries more weight than the one from MyVR. All that said, the integration between MyVR and Stripe should work.
• S

  Georgia hospitality tax and VRBO
  

  1
  0
  VOTES
  1
  Posts
  294
  Views

  No one has replied

• J

  Payment options
  

  2
  2
  VOTES
  2
  Posts
  503
  Views

  

  Be sure to submit this as a request. I think it’s a good one. We’re in an industry where 100% refunds will be needed, and security deposits are also frequently used. This environment will mean those fees can be significant.
• B

  Changing Future Payment dates
  

  2
  0
  VOTES
  2
  Posts
  384
  Views

  

  @beach-renter I just copy the quote and create a new payment schedule. If the reservation is already booked, I just change the terms to the new quote and notate the reason for the change in the notes.
• 

  Solved Responding to chargebacks
  

  3
  0
  VOTES
  3
  Posts
  411
  Views

  

  @Tristan-Brotherton Thank you SO much! You are the best
• J

  Stripe Payment Dispute Requires a Customer's IP Address. How do I find this?
  

  6
  0
  VOTES
  6
  Posts
  5625
  Views

  

  @Jonathan-Frost Were you able to get the IP address from @Tristan-Brotherton to submit your disputed chargeback?
• M

  Solved Booking Fees - MyVR & TripAdvisor
  

  3
  0
  VOTES
  3
  Posts
  604
  Views

  M

  Many thanks Ann! This is very helpful – Margaret
• M

  Solved Many thanks Ann. Your response was very helpful and highlights the complexity of managing multiple sites. Appreciate your input. --Margaret
  

  1
  0
  VOTES
  1
  Posts
  436
  Views

  No one has replied

• 

  Apple Pay integration
  

  2
  0
  VOTES
  2
  Posts
  574
  Views

  

  Hi @Mary-Freiberg , Thanks for reaching out to the MyVR community. You’re right that Stripe themselves offer Apple Pay support. That being said, it would also require our development team to implement it on the MyVR end as well. This isn’t something currently planned for the near-term future, however, I definitely encourage you to submit it as a feature request so we can get an accurate gauge of user demand. I hope this helps clarify, please let me know if you have any questions! -Kevin MyVR Technical Support
• C

  Solved Stripe connect api
  

  4
  0
  VOTES
  4
  Posts
  977
  Views

  C

  Thanks Guys for all the great feedback. I have a work around for what i am trying to do.
• L

  Comp Stay
  

  2
  0
  VOTES
  2
  Posts
  660
  Views

  

  @logann-schmidt - I believe you could either Block the dates on the calendar, or (my preferred choice) book the stay with a $0 quote - $0 rent and no fees.
• D

  Solved Avoid Assurant Charges For Owner Stay
  

  3
  0
  VOTES
  3
  Posts
  871
  Views

  

  @Dawn-Berry Jenny’s solution would definitely work. Another option would be when creating the quote, simply switch the damage protection option on the quote from on to off as shown in the below screenshot: Screen Shot 2019-11-01 at 9.45.51 AM
• V

  Invoice with Itemized Billing
  

  13
  0
  VOTES
  13
  Posts
  5732
  Views

  

  Any news on this feature request?
• 

  Solved Automating Stripe receipts
  

  9
  0
  VOTES
  9
  Posts
  3322
  Views

  

  @drew-wade - which link?
• R

  Solved Charging separate tax rates based on length of stay?
  

  5
  0
  VOTES
  5
  Posts
  1185
  Views

  R

  @Jenny-Oest - It’s certainly not ideal but it makes sense. I’m meeting with our accountant next week so I’ll see what he recommends. Hopefully, we’ll be able to establish a process to adequately, and accurately, assess this. I think we’ve just been a little spoiled by the previous platform we used which was able to sense the length of stay and access the correct amount of taxes we inputted. Thanks for your thoughts and suggestions.
• A

  Deposit from RESERVATIONS ON RESERVATIONS.
  

  1
  0
  VOTES
  1
  Posts
  747
  Views

  No one has replied

• L

  Payment issues after refunding customer for payment mistake
  

  5
  0
  VOTES
  5
  Posts
  1357
  Views

  L

  @jenny-oest Thanks. That’s exactly what I just did and it worked great. Had to manually enter the $$$ they had left over and showed that as money in deposit. Thanks to all who responded. We learn new things all the time !!! Linda
• S

  Coding of funds received through a MyVR website
  

  3
  0
  VOTES
  3
  Posts
  932
  Views

  S

  @jenny-oest Thanks. Seems reasonable. I’ll see if my guest can get that info out of Chase.