Booking & Payments

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  Unsolved Guest challenge credit card charge through a bank
  

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  @darrell-looney112 Thank you Darrell - That makes me feel more confident
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  Automating Stripe receipts, any updates?
  

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  As I understand it, guests receive an automated email whenever a payment is made whether automatically or manually. This is actually pretty useful as you can edit/customize these. One thing to mention, and I posted this under best practices already, is that everyone should be sure to include a copy of your cancellation policy at the bottom of all transaction emails. DO NOT put it in fine print. Normal type. Darrell
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  Unresolved Stripe Payment/Decline
  

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  Hi Jenny, No that part is already resolved. Danny helped me fix my main issue which is to have a balanced sheet for this particular reservation by indicating that a refund happened without repeating the action. The whole thing was an error on the part of my guest because she didn't recognize Stripe as my merchant even though emails were sent prior indicating the charge was coming. I wonder if there is a descriptor issue here as well since I had set up the Stripe account to indicate the name of my business with all charges. Darrell
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  Solved AirBnB settings all grayed out
  

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  Hey Sonia, Thanks for posting in the community, I'd be happy to help you with this. The listing settings you encountered that are grayed out are disabled for integrated listings. Airbnb doesn't allow modifications to these settings from within Airbnb, you should modify these settings from within MyVR. Regarding the instant booking setting in particular, this setting cannot be changed with integrated listings. Airbnb requires it to be on, this is a limitation of the integration. You can read more about how the integration works by viewing the Airbnb Application within your account. There is a full breakdown of how it works: https://account.myvr.com/account/#/applications/marketplace/airbnb-rbo/ Click on "Listing Sync Details" which covers some of the above information. I hope this helps! Cheers, Mike
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  Solved Adding extra night (or other extras)
  

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  @danny-eiden I had a similar situation. I created a new quote and sent it to the renter. He then asked to have the extra day deducted from his deposit. So I did as instructed by deducting from his deposit. I think that action cancelled the new quote. Now I am left with the old reservation amount. How do we handle this type of scenario so our records are correct?
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  Solved Where is the rental agreement?
  

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  Hi @mary-freiberg, Sorry for the delay in this response. You can only add custom fields to property detail pages on multi-property website. To do so, enter the layout editor for any one of your property detail pages. It should be available as a widget that you can drag and drop in.
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  Can I convert a single property website to a multi property website?
  

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  @mary-freiberg - You could create a multi-property website, but there's currently not a way to convert an existing single property website to a multi-property website. So, you would have to start from scratch and setup the multi-property website like you previously setup the single property website. I recommend that you submit single to multi-property website conversions as an feature idea to vote on, as there are likely other users who wish to convert their single property site to a multi-property site.
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  Solved transaction fees
  

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  @john-klein - No problem, I'm happy to help! In the case of a non-integrated listing you would pay the credit card fee and the $0.30, however the credit card fee will differ based upon which credit card the guest uses. You can check your rates for different credit cards by going to Setup > Booking & Payments > Merchant Accounts > (Select your Stripe account) > Accepted Cards and Rates.
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  Solved How do guests agree to contract without entering CC info?
  

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  Hi @Mary-Beth-Ericson, Great question. If you set "Online Payments" to "No" in the quote builder, your renters can approve / accept without entering credit card information. Best, Danny
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  Solved Myvr processing fees
  

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  Hi @aanchal-mittra, Thank you for reaching out. See the following topic for more information about the processing fees that are charged for each booking: https://community.myvr.com/topic/459/what-is-the-myvr-application-fee Right now it's not possible to view those fees per booking within MyVR, but you can view those fees and their details using your Stripe Dashboard. If you'd like to see these fees recorded and viewable within MyVR, I recommend that you suggest it as a feature to vote on.
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  Invoice with Itemized Billing
  

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  @mary-freiberg Thanks!!
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  Solved How do I prevent instant bookings with Airbnb?
  

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  Hi @marty-rowland-0, We would love to integrate Airbnb without instant booking however it's a restriction imposed by Airbnb on all integrated listings. If this ever changes, we will let you know.
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  Stripe Expenses for Tax Purposes?
  

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  Hi @marty-rowland, Thanks for your inquiry. There is not presently a way to export Stripe fees from MyVR. This would make an excellent feature request though, I encourage you to suggest it here. In the meantime, you could try reaching out to Stripe about this, they might be able to assist.
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  This topic is deleted!
  

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  Recording Payment in MyVR when quote from outside system
  

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  Thank you Darrell. That's what I ended up doing. I started with reservations imported from last year to get the hang of it. The only issue I've not figured out yet is when I create the quote, if I have put the customer address on their record before the quote, when I create the quote the address gets removed and I have to enter it again. Not sure what I'm doing wrong, but I am getting skilled at adding in addresses.
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  Solved Accounting Software? Exporting data?
  

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  Hi @Mary-Beth-Ericson, After a little searching, I found that you can import Excel files and CSV files into Quickbooks. The files Quickbooks expects, however, will be in a different format than MyVR's CSV export files. I recommend using our payment, line item, and reservation CSV exports and VLOOKUPs to create useful spreadsheets that can be imported into Quickbooks. Best, Danny
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  Taxes
  

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  Hi Jill, You could export all your data and import it into an accounting package, or perhaps you might want to try our revenue report? https://account.myvr.com/account/#/reporting/reports/revenue/
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  Solved Refundable Security Deposit
  

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  Thanks for providing such a detailed walkthrough, @Jenny-Oest. You have definitely earned that "Leader" title!
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  Solved Test portal
  

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  Hi @Jenny-Oest - yes, definitely true, and a good idea. If you do not need to test the payment processing piece, and you do not have instant booking turned on, you could submit a booking request from your website and then decline it.
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  Solved How do I set up a different bank account to receive funds for different properties?
  

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  @Markus-Nordvik Awesome, thank you!