Booking & Payments

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  Unsolved Stripe is not receiving customer email addresses
  

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  Thank you @Joseph-Sennish . That is a great idea and we are already doing that. However, it still does not answer the question of why MyVR would not be sending/updating the email address going to Stripe. Stripe is MyVR's preferred and only option for credit cards. I spoke extensively to Stripe and the only solution the would come up with is that MyVR needs to update their APIs so that the information is passed to Stripe. We never needed to find out this information, but since the Covid 19 pandemic we have been dealing with a few chargebacks and one of the requirements for answering the disputes is "a copy of the receipt". We all love MyVR, but the banks know Stripe, not MyVR. So the receipt from Stripe carries more weight than the one from MyVR. All that said, the integration between MyVR and Stripe should work.
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  Georgia hospitality tax and VRBO
  

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  Payment options
  

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  Be sure to submit this as a request. I think it's a good one. We're in an industry where 100% refunds will be needed, and security deposits are also frequently used. This environment will mean those fees can be significant.
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  Changing Future Payment dates
  

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  @beach-renter I just copy the quote and create a new payment schedule. If the reservation is already booked, I just change the terms to the new quote and notate the reason for the change in the notes.
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  Solved Responding to chargebacks
  

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  @Tristan-Brotherton Thank you SO much! You are the best
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  Stripe Payment Dispute Requires a Customer's IP Address. How do I find this?
  

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  @Jonathan-Frost Were you able to get the IP address from @Tristan-Brotherton to submit your disputed chargeback?
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  Solved Booking Fees - MyVR & TripAdvisor
  

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  Many thanks Ann! This is very helpful -- Margaret
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  Solved Many thanks Ann. Your response was very helpful and highlights the complexity of managing multiple sites. Appreciate your input. --Margaret
  

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  Apple Pay integration
  

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  Hi @Mary-Freiberg , Thanks for reaching out to the MyVR community. You're right that Stripe themselves offer Apple Pay support. That being said, it would also require our development team to implement it on the MyVR end as well. This isn't something currently planned for the near-term future, however, I definitely encourage you to submit it as a feature request so we can get an accurate gauge of user demand. I hope this helps clarify, please let me know if you have any questions! -Kevin MyVR Technical Support
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  Solved Stripe connect api
  

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  Thanks Guys for all the great feedback. I have a work around for what i am trying to do.
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  Comp Stay
  

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  @logann-schmidt - I believe you could either Block the dates on the calendar, or (my preferred choice) book the stay with a $0 quote - $0 rent and no fees.
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  Solved Avoid Assurant Charges For Owner Stay
  

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  @Dawn-Berry Jenny's solution would definitely work. Another option would be when creating the quote, simply switch the damage protection option on the quote from on to off as shown in the below screenshot: Screen Shot 2019-11-01 at 9.45.51 AM
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  Invoice with Itemized Billing
  

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  Any news on this feature request?
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  Solved Automating Stripe receipts
  

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  @drew-wade - which link?
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  Solved Charging separate tax rates based on length of stay?
  

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  @Jenny-Oest - It's certainly not ideal but it makes sense. I'm meeting with our accountant next week so I'll see what he recommends. Hopefully, we'll be able to establish a process to adequately, and accurately, assess this. I think we've just been a little spoiled by the previous platform we used which was able to sense the length of stay and access the correct amount of taxes we inputted. Thanks for your thoughts and suggestions.
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  Deposit from RESERVATIONS ON RESERVATIONS.
  

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  Payment issues after refunding customer for payment mistake
  

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  @jenny-oest Thanks. That's exactly what I just did and it worked great. Had to manually enter the $$$ they had left over and showed that as money in deposit. Thanks to all who responded. We learn new things all the time !!! Linda
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  Coding of funds received through a MyVR website
  

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  @jenny-oest Thanks. Seems reasonable. I'll see if my guest can get that info out of Chase.
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  This topic is deleted!
  

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  Adding a charge to a reservation
  

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  @aly-lawhead There are several ways you can do this: You can create a new quote with the added fee, and then use that quote to update your reservation terms. You can do a "one-off charge" for the amount. I tend to use the first option for things they're purchasing as part of their reservation. I save the One-off charge for post-stay items like postage charge for returning lost and found items, or billing for damages. Jenny