Booking & Payments

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  This topic is deleted!
  

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  Stripe Payment Dispute Requires a Customer's IP Address. How do I find this?
  

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  @tristan-brotherton Thank you!
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  Adding a charge to a reservation
  

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  @aly-lawhead There are several ways you can do this: You can create a new quote with the added fee, and then use that quote to update your reservation terms. You can do a "one-off charge" for the amount. I tend to use the first option for things they're purchasing as part of their reservation. I save the One-off charge for post-stay items like postage charge for returning lost and found items, or billing for damages. Jenny
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  Solved Deducting Merchant Fees from a refund for cancelled reservation?
  

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  @jenny-oest Thank you!
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  Webhook for Stripe Refund updates
  

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  Hey Mary, Thanks for writing in and inquiring about this. Nothing is required on your part at. When you connect your Stripe account with MyVR, we start receiving all webhook notifications associated with your account. From that point forward, if we receive notifications for refunds from Stripe related to your account, we update the payments/refunds in MyVR automatically. There is nothing you have to do - we handle all webhook processing for Stripe accounts connected to MyVR. This appears to be a courtesy Best Practices email Stripe sent to all customers, and your integration with MyVR already has you covered. Let me know if I can clarify further. Cheers, Mike
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  Solved Booking.com Payments?
  

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  @caroline-benzel if a payment fails, there's a 24-72 hour grace period for the payment to be captured. If unsuccessful after that point, the reservation would get cancelled and the dates would re-open.
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  Cancellation fees
  

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  @samantha-and-randy-arbogast My Stripe account was set up when I started MYVR. I have had really good customer service from Stripe. If you log into your Stripe account and go to the Support page, you can chat with them or ask them to call you. Good luck!
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  Solved What is the MyVr Application fee?
  

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  @Meredith-Garrett - Yes, you can expect to still see the MyVR application fee in your Stripe account. When we moved to the monthly invoicing, we only broke out the portion that we entirely own, which is the channel management fee.
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  Booking Widget - General Book Now Button?
  

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  If you're using WordPress, I would suggest the Contact Form 7 Plugin. We use that on http://CoastEstate.net I would also suggest you activate the Akismet API in order to block the flood of Spam you will receive through the Contact Form.
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  Solved Where is the rental agreement?
  

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  I just tried to do this. I have a rental agreement as a custom defined field. But when I drag this widget to my site, instead of allowing me to use a custom field, it just prints the Additional Info section.
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  Reporting for Taxes
  

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  @Heather-Wheatley We run 4 reports: We go to Setup > API & Data Access >> Manual export Reservations And then export these reports: Expenses Inquiries Line Items Payments And then ... the fun starts ... Do you know how to work with Excel?
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  Taxes
  

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  @tristan-brotherton it's almost that time again... when I run the Revenue Report, it doesn't show MyVR bookings that I get through my linked domain name, only channel (VRBO/Booking.com, etc.) bookings. Is there a report that shows ALL revenue, or am I missing something? Thanks, Marty
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  Solved When HomeAway starts collecting SOME of our taxes.....
  

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  @anne-kohn - Thank you! That is the BEST possible news. My Account Manager at HomeAway said it was coming for PMs as well, but he probably didn't pay attention to the integrated listing factor. I trust MyVR info FAR FAR FAR more than HomeAway info, so I'm going with that! THANK YOU! And HAPPY THANKSGIVING aka Turkey Day!
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  Is this a new fee for us?
  

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  This new feature is part of our Product Update we rolled out earlier this month. See the full description with FAQs here, and our community post as well. The Finances tab serves to show the difference between the channel commissions and MyVRs commissions on a per-reservation basis. We've always had this fee, and have just changed how we break it out and collect it. You can download a full report of the MyVR commission fees from any month in the Billing > Invoices > Commission Invoices section. See this screenshot for an example of where to download the transaction data: And you can also get a .CSV report using a custom date range from the Setup > API & Data Access > Exports > Manual Exports > Expenses section
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  Help with tax remittance
  

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  @anne-kohn Thanks, Anne! I've determined that AirBnB is collecting and remitting taxes for reservations made through their site so it was just a matter of figuring out the rest of the process for non-AirBnB bookings. I think I have it sorted out now
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  Changing Fees- what happens to pre-existing reservations
  

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  @sam-stone - Hi Sam! Once you set your terms for an existing reservation, they don't change just because you change your rates, fees or even terms or rental agreement online. Those change will only apply toward NEW reservations. Note: If you intentionally make a CHANGE to an existing reservation, the new fees will pop up by default, so you may need to manually override those changes when new terms are created IF you don't want them applied. But as for all the existing terms - they won't change. Jenny
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  Solved How do I set up a different bank account to receive funds for different properties?
  

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  super helpful, thanks
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  Invoice with Itemized Billing
  

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  No update on this specific feature request yet. With the recent hiring of 12 new MyVR employees over the span of 5 months, the company is making moves to handle a number of low-hanging fruit items. We'll continue to update everyone in the Product Features section of the platform. We appreciate your patience and votes on feature requests
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  Solved Cannot copy/paste credit card number ??
  

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  @rasmus - I use a MAC as well with Google Chrome, and I just tested it on my website. I was able to cut and paste, and autofill also worked. You may want to suggest to your guest that they clear the cookies or cache in their browser and then try again? Jenny
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  Solved Guest challenge credit card charge through a bank
  

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  @mary-freiberg - at the moment I send it manually. I've been looking into using a link, but without passing custom fields to it, I would have to depend upon the guest filling out fields correctly and they often don't. But I'm learning Zapier so maybe that will have an option. It would be great to have HelloSign integrated into MyVR - but that's a feature request. They actually click to accept the same reservation agreement, but at the top it says that they agree to electronically sign this document within 24 hours or risk cancellation without refund.