Booking & Payments

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  Taxes
  

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  @tristan-brotherton it's almost that time again... when I run the Revenue Report, it doesn't show MyVR bookings that I get through my linked domain name, only channel (VRBO/Booking.com, etc.) bookings. Is there a report that shows ALL revenue, or am I missing something? Thanks, Marty
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  Solved When HomeAway starts collecting SOME of our taxes.....
  

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  @anne-kohn - Thank you! That is the BEST possible news. My Account Manager at HomeAway said it was coming for PMs as well, but he probably didn't pay attention to the integrated listing factor. I trust MyVR info FAR FAR FAR more than HomeAway info, so I'm going with that! THANK YOU! And HAPPY THANKSGIVING aka Turkey Day!
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  Is this a new fee for us?
  

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  This new feature is part of our Product Update we rolled out earlier this month. See the full description with FAQs here, and our community post as well. The Finances tab serves to show the difference between the channel commissions and MyVRs commissions on a per-reservation basis. We've always had this fee, and have just changed how we break it out and collect it. You can download a full report of the MyVR commission fees from any month in the Billing > Invoices > Commission Invoices section. See this screenshot for an example of where to download the transaction data: And you can also get a .CSV report using a custom date range from the Setup > API & Data Access > Exports > Manual Exports > Expenses section
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  Help with tax remittance
  

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  @anne-kohn Thanks, Anne! I've determined that AirBnB is collecting and remitting taxes for reservations made through their site so it was just a matter of figuring out the rest of the process for non-AirBnB bookings. I think I have it sorted out now
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  Changing Fees- what happens to pre-existing reservations
  

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  @sam-stone - Hi Sam! Once you set your terms for an existing reservation, they don't change just because you change your rates, fees or even terms or rental agreement online. Those change will only apply toward NEW reservations. Note: If you intentionally make a CHANGE to an existing reservation, the new fees will pop up by default, so you may need to manually override those changes when new terms are created IF you don't want them applied. But as for all the existing terms - they won't change. Jenny
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  Solved How do I set up a different bank account to receive funds for different properties?
  

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  super helpful, thanks
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  Invoice with Itemized Billing
  

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  No update on this specific feature request yet. With the recent hiring of 12 new MyVR employees over the span of 5 months, the company is making moves to handle a number of low-hanging fruit items. We'll continue to update everyone in the Product Features section of the platform. We appreciate your patience and votes on feature requests
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  Solved Cannot copy/paste credit card number ??
  

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  @rasmus - I use a MAC as well with Google Chrome, and I just tested it on my website. I was able to cut and paste, and autofill also worked. You may want to suggest to your guest that they clear the cookies or cache in their browser and then try again? Jenny
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  Solved Guest challenge credit card charge through a bank
  

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  @mary-freiberg - at the moment I send it manually. I've been looking into using a link, but without passing custom fields to it, I would have to depend upon the guest filling out fields correctly and they often don't. But I'm learning Zapier so maybe that will have an option. It would be great to have HelloSign integrated into MyVR - but that's a feature request. They actually click to accept the same reservation agreement, but at the top it says that they agree to electronically sign this document within 24 hours or risk cancellation without refund.
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  Automating Stripe receipts, any updates?
  

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  As I understand it, guests receive an automated email whenever a payment is made whether automatically or manually. This is actually pretty useful as you can edit/customize these. One thing to mention, and I posted this under best practices already, is that everyone should be sure to include a copy of your cancellation policy at the bottom of all transaction emails. DO NOT put it in fine print. Normal type. Darrell
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  Unresolved Stripe Payment/Decline
  

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  Hi Jenny, No that part is already resolved. Danny helped me fix my main issue which is to have a balanced sheet for this particular reservation by indicating that a refund happened without repeating the action. The whole thing was an error on the part of my guest because she didn't recognize Stripe as my merchant even though emails were sent prior indicating the charge was coming. I wonder if there is a descriptor issue here as well since I had set up the Stripe account to indicate the name of my business with all charges. Darrell
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  Solved AirBnB settings all grayed out
  

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  Hey Sonia, Thanks for posting in the community, I'd be happy to help you with this. The listing settings you encountered that are grayed out are disabled for integrated listings. Airbnb doesn't allow modifications to these settings from within Airbnb, you should modify these settings from within MyVR. Regarding the instant booking setting in particular, this setting cannot be changed with integrated listings. Airbnb requires it to be on, this is a limitation of the integration. You can read more about how the integration works by viewing the Airbnb Application within your account. There is a full breakdown of how it works: Vacation Rental Management Software, Websites, and Marketing Tools - MyVR Click on "Listing Sync Details" which covers some of the above information. I hope this helps! Cheers, Mike
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  Solved Adding extra night (or other extras)
  

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  @danny-eiden I had a similar situation. I created a new quote and sent it to the renter. He then asked to have the extra day deducted from his deposit. So I did as instructed by deducting from his deposit. I think that action cancelled the new quote. Now I am left with the old reservation amount. How do we handle this type of scenario so our records are correct?
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  Solved Where is the rental agreement?
  

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  Hi @mary-freiberg, Sorry for the delay in this response. You can only add custom fields to property detail pages on multi-property website. To do so, enter the layout editor for any one of your property detail pages. It should be available as a widget that you can drag and drop in.
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  Can I convert a single property website to a multi property website?
  

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  @mary-freiberg - You could create a multi-property website, but there's currently not a way to convert an existing single property website to a multi-property website. So, you would have to start from scratch and setup the multi-property website like you previously setup the single property website. I recommend that you submit single to multi-property website conversions as an feature idea to vote on, as there are likely other users who wish to convert their single property site to a multi-property site.
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  Solved transaction fees
  

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  @john-klein - No problem, I'm happy to help! In the case of a non-integrated listing you would pay the credit card fee and the $0.30, however the credit card fee will differ based upon which credit card the guest uses. You can check your rates for different credit cards by going to Setup > Booking & Payments > Merchant Accounts > (Select your Stripe account) > Accepted Cards and Rates.
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  Solved How do guests agree to contract without entering CC info?
  

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  Hi @Mary-Beth-Ericson, Great question. If you set "Online Payments" to "No" in the quote builder, your renters can approve / accept without entering credit card information. Best, Danny
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  Solved Myvr processing fees
  

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  Hi @aanchal-mittra, Thank you for reaching out. See the following topic for more information about the processing fees that are charged for each booking: https://community.myvr.com/topic/459/what-is-the-myvr-application-fee Right now it's not possible to view those fees per booking within MyVR, but you can view those fees and their details using your Stripe Dashboard. If you'd like to see these fees recorded and viewable within MyVR, I recommend that you suggest it as a feature to vote on.
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  Solved How do I prevent instant bookings with Airbnb?
  

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  Hi @marty-rowland-0, We would love to integrate Airbnb without instant booking however it's a restriction imposed by Airbnb on all integrated listings. If this ever changes, we will let you know.
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  Stripe Expenses for Tax Purposes?
  

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  Hi @marty-rowland, Thanks for your inquiry. There is not presently a way to export Stripe fees from MyVR. This would make an excellent feature request though, I encourage you to suggest it here. In the meantime, you could try reaching out to Stripe about this, they might be able to assist.