@danny-eiden Danny, do you have updated instructions on adding custom fields to our pages? I was able to find the Custom Fields setting under Setup but the Custom Fields icon is not listed in my Layout Editor. The icon that looks like what is in your document show my house info instead. I'd like my rental agreement to be an optional link available for viewing on various pages.
After a little searching, I found that you can import Excel files and CSV files into Quickbooks. The files Quickbooks expects, however, will be in a different format than MyVR's CSV export files. I recommend using our payment, line item, and reservation CSV exports and VLOOKUPs to create useful spreadsheets that can be imported into Quickbooks.
You could export all your data and import it into an accounting package, or perhaps you might want to try our revenue report?
Vacation Rental Management Software, Websites, and Marketing Tools - MyVR
Hi @Jenny-Oest - yes, definitely true, and a good idea. If you do not need to test the payment processing piece, and you do not have instant booking turned on, you could submit a booking request from your website and then decline it.
@W-Keith-Courtney - this link should help:
The answer is YES - but this gives more detail.
Hi @Jenny-Oest ,
Your Stripe account was created before September 14th 2017, so you are not affected by this change.
Unfortunately, Booking.com has required us to accept all bookings that they send to MyVR. It is a condition that all companies are required to meet to be integrated with Booking.com. We cover this in the "Should I Integrate" section of the Booking.com app.
Booking.com only accepts immediate bookings without the ability for you to review or decline.
I recommend exercising caution around Booking.com reservations. For example, you could only schedule cleaners after the first payment has been charged.
Hi @Jill-Evarts - to accept AmEx, you will want to make sure that your merchant account is set up to do so. Of note, by default AmEx will be accepted when you set up a merchant account in MyVR, so these instructions also serve to demonstrate disallowing a guest to pay with AmEx.
To check this, head to the Merchant Accounts section of MyVR.
Then click on Actions > Manage:
Then click on Supported Cards:
Then make sure that the AmEx setting is set to yes:
Hi @Chris-Prabhu - If you use online booking through MyVR, we currently only offer Stripe as the payment processor. We will be looking to add further options in the future, which we will announce to customers once setup.
If you wish to use alternative method for processing payments, you will want to turn off online booking for your reservations, and then you can direct the guest on how payment should be made outside of MyVR. Please note that if you are using MyVR's channel management functionality, there are certain channels that will require online booking is set up in MyVR (via Stripe).
@Jenny-Oest said in Charging guest an extra fee:
if you disable the credit card, will that prevent a refund of the security deposit to the card?
Good question. No, you will still be able to process refunds on the card. Disabling a credit card in the MyVR dashboard only prevents renters from seeing the card as a payment option in the checkout and booking confirmation pages.
Yes, we released an improved security deposit management system back in May. You can read about it in the Product Updates section of MyVR.
Regarding fully automated deposit refunds, this is still on our todo list. There are no updates on that right now, but if we release this feature it will definitely be announced on our Product Updates section. We generally don't give updates on new features in the MyVR Community.
Hi @Darrell-Looney112 ,
This sounds like a booking policy issue to me. To fix this, make sure that your Chicago properties are using a booking policy that includes the correct rental contract. If they are set to "Always Use My Default Rental Contract", make sure that you have a rental contract that's currently set as the default.
Sometimes our users will archive a rental contract that is still in use or that is the default contract. This will cause issues in the checkout page, as you are seeing.
Airbnb’s official integration currently requires that listings be instant bookable. This is true for all listings posted to Airbnb through partners like MyVR. Regarding getting a booking that didn't meet your minimum stay requirement, this shouldn't happen. We sync minimum stay requirements, as outlined in your rates, with Airbnb. Please send a bug report to our support team if this is still an issue