Properties

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  Solved removing smoking and pet option on booking directly through the MyVr website.
  

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  This came up before and you apparently cannot remove it from the booking page but you can remove it from the inquiry widget by going into the site edit, then use the inquiry widget settings (top left hand corner). Select the “ask if smokers” and the “ask if pets” options and toggle them off. Darrell
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  Solved Where does the Check-in/Check-out Procedure get displayed?
  

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  @lindsay-barrett Thank you, that is exactly what I needed to know regarding the check-in/check-out procedure. We had actually created custom fields for the wifi info prior to this update; it’s nice to have them already built in. Thanks again! --Ann
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  Is there a way to offer a special rate for 2 week or 3 week stays?
  

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  @ben-borkowski - I don’t think that’s a current option, but I think it would make a great feature request! In the meantime, you could add (and advertise) a promo code that might accomplish that on your website bookings. The downside is that the promo would not be automatic - you’d have to advertise it to the guest so that they would enter it.
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  Unit Type Help / Setup
  

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  @charles-michaux - what are your specific questions? I manage several groups of similar units.
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  Maximum age to qualify as a child--child age--cutoff age of children?
  

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  @mark-foote - I don’t think MyVR does or should police that - different VRs might define it differently. Our condos defined it as 25, but the house was 22. I think it’s just a way for you to have a reference.
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  Enabling Beyond Pricing for listings with existing seasonal and standard pricing?
  

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  @ryan-dehavelyn - I’ve had a bit of a journey with Dynamic Pricing over the last few years. While I liked the Beyond Pricing platform, when MyVr expanded their integration to include PriceLabs, I switched to the. For a while due to their similar functionality and lower fixed rate. I also found more flexibility there for customization. That worked well as a tool, but was still a lot of work. Then I discovered the Service that Rented.com was offering - using Pricelabs and KeyData, and a dedicated pricing manager, to do 99% of the work for me. I now have a pricing manager that analyzes competitive pricing and trends several times a week, and tweaks my prices. They have excellent communication with me and the key data access is excellent. It’s more expensive than just paying for the tool, but the time is saves me, and the added knowledge and expertise it brings to my business are worth the price.
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  Leap Day February 29
  

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  @donna-notaro GOOD CATCH!
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  Solved Can you add new Stripe accounts to new properties?
  

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  @carole - good to know. I may need to split into a separate account per property, but I want my same processing rates and terms.
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  Solved If I delete a property, do I lose all history?
  

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  At least with the Apps/Channels it says if you uninstall the App you will lose all information. I am actually considering this as part of my next strategy so I think the best thing is to download all associated information first then remove the channel/property/listing. Darrell
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  Solved How do I 'copy' one property details to another property?
  

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  Yes - the copied property will be inactive and it will not appear on any websites, until it is activated.
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  Solved Can I input reviews onto TripAdvisor (MyVR channeling) from out independently listed Airbnb and VRBO sites?
  

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  @don-aamodt Thanks Jess - that’s helpful. However, since our guests already write reviews for us through either Airbnb or VRBO, I’m reluctant to ask them again to write a second review to post on TripAdvisor. I’m afraid it’s likely an inconvenience for them, even if they only copy and pasted the review to TripAdvisor. In sum, I’ll have to think about asking our past guests to write another review. Don Don (& Cheryl) Aamodt, Owners 559-972-0050 don@strawberrylakerental.com www.strawberrylakerental.com
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  Solved What happens to existing reservations when a property is deactivated?
  

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  @anne-kohn Thanks so much!! You have eased my mind!
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  Rent rooms or beds
  

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  @jess-milligan - my only experience is using each condo as a property within a resort, and then grouping them. I then use the resort group for selecting whether certain info applies or not.
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  uploaded photos show as 0x0
  

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  @LISA-MCILWAIN - When you first upload your image onto the MYVR server it creates a placeholder until the server can check the file and verify site compatibility. This can take some time depending on the size and bit depth of the image but it’s generally quick! Hope this helps! Darrell
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  Property Fees
  

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  Hi @Mary-Freiberg - in general if you would like to request a feature, you should submit it. We use the number of customers requesting anyone feature as a part of our decision making. With regard to the specific issue that Chad Service had - we released a promotions / discount tool that should cover this specific use case.
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  Solved Deleting multiple "Custom Rates" at a time
  

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  Hi @frank-wilson, Thank you for reaching out. Currently, there is no way to delete multiple custom rates at once but that would make an excellent feature request that you can suggest and vote on here.
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  Solved Import a VRB0/HA listing to update?
  

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  Hi, @Danny-Eiden . I did consider the app and spent the better part of a month trying to work out the details with a few MyVR employees via email. The bottom line is that I eventually discovered with the properties that I have, channels I use, and the way I market my properties “what you’re looking for isn’t unheard of, but we don’t have a good way of supporting it yet.” It was a real bummer to hit that brick wall. That’s one reason I’m trying to simplify by at least being able to update properties in a more streamlined way. Thanks, though.
• K

  Solved Link to Property Booking Page
  

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  Hi @Kelly-McCarthy , Thanks for the clarification. It sounds like you would like the links to all of your booking pages. You can find such links by going to Websites > Booking Page > View Details. Once there, you can select which property’s booking page to view using the selector under “Preview Booking Page as”. You can view the URL of each booking page in the address bar of the preview browser. You can copy this URL manually, or you can use the copy button to the right of the URL. Best, Danny
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  Solved Can my old reviews be recovered?
  

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  Hi @Donna-Notaro, It might be possible to recover those reviews, but it will depend on whether HomeAway has kept the reviews. Given that it has been 2 years, it’s possible that those have been archived. You will need to open a support ticket with us to start this process. The process will involve emailing HomeAway (with you CC’d) with the old listing ID’s and the new listing ID’s identified. We are happy to help with this, so please open a support request when you’re ready.
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  Solved Importing rates via CSV: File type failing, but I'm sure it's right!
  

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  Hi @John-Bennett - thanks for submitting a support ticket on this issue. It has since been resolved. We can leave this post up since @Jenny-Oest gives a good reminder on when it’s a good time to submit a ticket, as now this CSV issue (hopefully ) isn’t going to be useful info for folks moving forward. Markus