Owner Management

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  Owner Portal messaging/reservation differences
  

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  Hey @Ann-Karako - You may have already figured this one out already, but I want to confirm that generally owner-initiated reservations function the same as any direct-booking put into MyVR. The only real difference is that you have the choice as the PM to allow the owners to book their property at their sole discretion, or require approval by you. This setting is located in Settings > Back Office > Owner Management. Otherwise, all message automations will flow through this reservation as they would any other reservation!
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  Edit recorded refund
  

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  @jenny-oest Thanks! Worked perfectly!
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  How do I remove a recorded refund?
  

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  @gary-swarberg - are you also cancelling the reservation? If so, when you choose to cancel, there will be a switch you can toggle that asks you if you want to refund all payments. If you say yes, it will cancel AND refund the payments. Jenny
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  Solved Export Calendar for Housekeeper
  

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  Hi @michelle-clark, Thank you for contacting us, I'm happy to help. You can accomplish this using basic calendar synchronization. Just go to Channels -> Calendar Only -> (Install Basic Calendar Synchronization if needed) -> Open -> New Connection. From there you can set up basic calendar synchronization and the export is specifically what you will want to set up. Once set up, you should have a calendar link (or links) that you can provide to your housekeeper.
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  Solved Owner Statements - notifications?
  

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  Hi @Chang-Kim, we do not send an automated notification in that scenario, but that's a good idea. Feel free to submit it to our product team!
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  Solved Reset Password for Owner Account, Now can't login with my account
  

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  I have everything working. Did a password reset for chad@clearlakeinvestment and now I can log into either or. Might have just been a user error all along. Thanks again for the help! Chad
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  Owner portal
  

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  @Carole said in Owner portal: is there anything shown that is different from what would be shown on the property availability calendar on my public website? There are two differences Owners can see the difference between reserved and blocked dates Owners can, depending on your settings, reserve dates without paying for a reservation
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  Solved How do I change the background photo on my Owner Portal?
  

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  ...and here's our answer! Step-by-step instructions for doing this are outlined in our Help Center here: And here's a screenshot of a background image on an owner portal: