Hi @sherry-woodhouse - apologies for the slow response. The community here is being monitored, albeit not as frequently as before.

Jenny already helped add some context, but we’re still working out the full plan since the acquisition of MyVR by Guesty. If you are looking at committing resources to a project contingent on MyVR, then please do reach out to us as Jenny suggests. You can reach me directly at markus@guesty.com.

@don-aamodt - you may want to submit this as a support ticket rather than post here? It sounds like something more directed for one on one assistance, and Jon and others may not see your message here.

I’ve recently seen a tool on AirBnb for people considering listing with them.

No idea how accurate it is. If you use their pricing tools, they seem to push more toward occupancy rates than revenue generation.

Not that I’m aware of. Would have sold a lot last year. We currently sell Travel Guard from AIG on our website but it’s not an integrated product yet.

@chloe-verner GOOD POINT! But to clarify, that only works as long as you’re using the owner’s portal module and so have those fields populated. There are some users that don’t use that module, but they can still use the send to third party option. 🙂

@adam Have you tried looking for the Listing’s Property Keys?

Back in our WordPress website days, we used the Booking Widget and Calendar Widget which required Property Keys. Guessing those will be the same in the MyVR API.

If I recall correctly, you should be able to download a List of Property Keys from either of those Apps.

Agreed, that would be useful.

Agreed, although I would mostly go to 3 night weekends & 2 night weekdays.

@jenny-oest Thanks.

Think you will have a tough time doing that from a third party software on most channels, as you are not provided with the guests actual e-mail address.

Jenny is correct, you will wish to create some Templates in the Setup section.

Does the owners portal show any information regarding reservation data? Such as, what was the nightly rate and total rents?

Hey @Darren-Morgan - I caught your post about Xero in another community post, so it looks like you’re exploring systems that may integrate with MyVR already, however, I wanted to also mention the possibility of using Zapier. Have you explored that as an option? It syncs to several other accounting systems (Quickbooks & Xero included) & serves as a build-your-own connection to what you may specifically be looking for.

This would get you as far as creating custom reports on the cadence that you want, but you would still need to manually post into the Owner’s Portal (unless you figured that part out through the API).

I encourage you to post this scenario into a feature request so our eng team can evaluate your use case.

Hey @Ann-Karako - You may have already figured this one out already, but I want to confirm that generally owner-initiated reservations function the same as any direct-booking put into MyVR.

The only real difference is that you have the choice as the PM to allow the owners to book their property at their sole discretion, or require approval by you. This setting is located in Settings > Back Office > Owner Management.

Otherwise, all message automations will flow through this reservation as they would any other reservation!

@jenny-oest

Thanks! Worked perfectly!

@gary-swarberg - are you also cancelling the reservation? If so, when you choose to cancel, there will be a switch you can toggle that asks you if you want to refund all payments. If you say yes, it will cancel AND refund the payments.

Hi @michelle-clark,

Thank you for contacting us, I’m happy to help.

You can accomplish this using basic calendar synchronization. Just go to Channels -> Calendar Only -> (Install Basic Calendar Synchronization if needed) -> Open -> New Connection. From there you can set up basic calendar synchronization and the export is specifically what you will want to set up. Once set up, you should have a calendar link (or links) that you can provide to your housekeeper.

Hi @Chang-Kim, we do not send an automated notification in that scenario, but that’s a good idea. Feel free to submit it to our product team!

0_1496344041851_suggest_feature.png

I have everything working. Did a password reset for chad@clearlakeinvestment and now I can log into either or.

Might have just been a user error all along. Thanks again for the help!

Chad

…and here’s our answer!

Step-by-step instructions for doing this are outlined in our Help Center here:
https://help.myvr.com/hc/en-us/articles/213298906-Changing-the-background-image-on-an-Owner-Portal

And here’s a screenshot of a background image on an owner portal:
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