Owner Management

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  Back Office software
  

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  Think you will have a tough time doing that from a third party software on most channels, as you are not provided with the guests actual e-mail address. Jenny is correct, you will wish to create some Templates in the Setup section.
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  Owner portal
  

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  Does the owners portal show any information regarding reservation data? Such as, what was the nightly rate and total rents?
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  Solved Owner Income - Reports in the Owners portal
  

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  Hey @Darren-Morgan - I caught your post about Xero in another community post, so it looks like you're exploring systems that may integrate with MyVR already, however, I wanted to also mention the possibility of using Zapier. Have you explored that as an option? It syncs to several other accounting systems (Quickbooks & Xero included) & serves as a build-your-own connection to what you may specifically be looking for. This would get you as far as creating custom reports on the cadence that you want, but you would still need to manually post into the Owner's Portal (unless you figured that part out through the API). I encourage you to post this scenario into a feature request so our eng team can evaluate your use case.
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  This topic is deleted!
  

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  Owner Portal messaging/reservation differences
  

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  Hey @Ann-Karako - You may have already figured this one out already, but I want to confirm that generally owner-initiated reservations function the same as any direct-booking put into MyVR. The only real difference is that you have the choice as the PM to allow the owners to book their property at their sole discretion, or require approval by you. This setting is located in Settings > Back Office > Owner Management. Otherwise, all message automations will flow through this reservation as they would any other reservation!
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  Edit recorded refund
  

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  @jenny-oest Thanks! Worked perfectly!
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  How do I remove a recorded refund?
  

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  @gary-swarberg - are you also cancelling the reservation? If so, when you choose to cancel, there will be a switch you can toggle that asks you if you want to refund all payments. If you say yes, it will cancel AND refund the payments. Jenny
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  Solved Export Calendar for Housekeeper
  

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  Hi @michelle-clark, Thank you for contacting us, I'm happy to help. You can accomplish this using basic calendar synchronization. Just go to Channels -> Calendar Only -> (Install Basic Calendar Synchronization if needed) -> Open -> New Connection. From there you can set up basic calendar synchronization and the export is specifically what you will want to set up. Once set up, you should have a calendar link (or links) that you can provide to your housekeeper.
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  Solved Owner Statements - notifications?
  

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  Hi @Chang-Kim, we do not send an automated notification in that scenario, but that's a good idea. Feel free to submit it to our product team!
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  Solved Reset Password for Owner Account, Now can't login with my account
  

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  I have everything working. Did a password reset for chad@clearlakeinvestment and now I can log into either or. Might have just been a user error all along. Thanks again for the help! Chad
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  Solved How do I change the background photo on my Owner Portal?
  

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  ...and here's our answer! Step-by-step instructions for doing this are outlined in our Help Center here: And here's a screenshot of a background image on an owner portal: